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CitiMortgage vs. Bank of America mortgages

Both lenders are available nationwide, but is one better for your next home loan?

How do CitiMortgage and Bank of America compare?

CitiMortgage logo
Bank of America logo
  • Choose this lender for discount programs if you don’t qualify for government-backed loans
  • Watch out for the upfront application fee
  • A good option if you are a current Citibank customer
  • Consider Bank of America if you value its nationwide footprint and like the idea of having your mortgage and banking under one roof.
  • Choose something else if reputation and customer experience is your top priority.

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Specialty program available
  • Nationwide availability
  • Closing cost and rate discounts available
  • Accessibility
  • Low interest rates
  • Alternative credit data
  • Discounts for existing clients

Cons

  • Full loan details unavailable online
  • Application fee
  • High volume of consumer complaints
  • Limited coverage in the Midwest
  • History of irresponsible mortgage lending
  • Less personalized approach

Customer reviews

Citibank, the parent company of CitiMortgage, isn't accredited with the Better Business Bureau (BBB) and receives an F rating from the site. Its BBB profile has almost 4,000 complaints and over 150 customer reviews as of September 2019, with an average customer rating of just over 1 out of 5 stars. On top of its negative reviews and complaints, in 2018 Citibank was subject to a $100 million settlement over manipulating benchmark interest rates. It's not all bad reviews for Citibank, though — its average score from the over 2,300 customer ratings on Zillow as of September 2019 is 4.85 out of 5 stars.
Bank of America has been accredited with the Better Business Bureau (BBB) since 1949, boasting an A+ rating for its operations after closing over 6,000 customer complaints over the last three years. However, it falls short in the customer service department, earning slightly over a one-star rating from 475 customer reviews. It’s a similar story on Trustpilot, where the bank has a 1.3 rating based on 844 reviews as of August 2021. While customers praised the savvy online experience and diversity of mortgage products, many were frustrated with the service they received. It’s worth noting that these consumer reviews are for Bank of America as a whole — and not for its mortgages specifically.

Compare mortgage lenders

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

Name Product Loan products offered State availability Min. credit score
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Streamline your mortgage from quote to final payment — all from your computer or phone.
AmeriSave
(NMLS #1168)
AmeriSave
Conventional, Jumbo, FHA, VA, USDA, Refinance
Not available in: NY
620
Great customer reviews and customized rate quotes in three minutes with no SSN needed.
Veterans United
(NMLS #1907)
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
Better
(NMLS #330511)
Better
Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
620
Online preapproval in minutes and no origination fees with this direct lender.
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