TalkTalk support and contact information

Need to get in touch with TalkTalk about your broadband? Here’s how:

Updated

TalkTalk Broadband
  • Live Chat: – Available via the TalkTalk site from 8am-10pm, every day of the year.
  • Phone: – If you want to get in touch with a TalkTalk expert call 0345 172 0088, for the customer service number call 0800 049 7832 and finally if you wish to make a complaint use 0800 049 7827, or from a TalkTalk phone 0345 172 0088. They are open 8am-10pm every day.
  • Twitter:@TalkTalk – available 8am-10pm, Monday – Friday and 9am-5.30pm at weekends.
  • Facebook:www.facebook.com/TalkTalk/ – TalkTalk has a live chat function built into its Facebook page – so just type in your question and away you go!

Business Broadband customers

  • Live Chat: – Available via the business site 8am-8pm, Monday – Friday.
  • Phone: – Call 0800 083 3003 (8am-8pm, Monday – Friday) if you’re a smaller business and 0800 298 2883 (8am-6pm, Monday – Friday) if you’re a larger business. For billing call 0800 083 2545 and for sales call 0800 458 4581 (both open 8am-8pm, Monday – Friday).
  • Twitter:@TalkTalkBiz is on hand to help 7.30am-10pm, 7 days a week.
  • Facebook:www.facebook.com/TalkTalk – TalkTalk has a live chat function built into its Facebook page. Alternatively you can send them a direct message.

Hopefully going through these channels will provide you with the answers you require. However if you’re still not happy with your current broadband experience, there may be other potentially better alternatives.

Alternative Routes

There are many reasons why your broadband may not be running as efficiently as possible. Using our broadband speed test you can check the actual speed of upload and download speeds you’re getting right now. The average UK download speed is around 22Mbps, however this will vary significantly depending on where you live, and at different times of the day. Most of the broadband providers listed in the table below will be able to provide you with an estimate of the speeds you’ll receive at your postcode.

Additionally it’s worth considering your hardware. Installing a new router or Wi-Fi booster could have a significant impact on your broadband speeds. Read our guide to better broadband speeds to learn about the many ways you can optimise your connection.

Ultimately, upgrading to a tariff offering higher speeds or switching to another provider may be the most cost effective solution.

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