BT broadband | Compare fibre and ADSL deals and packages

BT is the largest broadband provider in the UK, and in addition to broadband, provides landline, mobile and subscription TV services.

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BT Broadband

BT’s fibre optic broadband service, BT Infinity, is now available to most UK properties through the Openreach network. Most other UK providers also share this network.

BT is what’s known as a “quad-play” provider. This means that it offers the complete range of mobile, internet, TV, and landline services. It’s also partnered with Netflix, so you can build your perfect entertainment package.

What broadband packages does BT offer?

*Average speeds are based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary according to factors like location, and the speed you receive may differ from the figure in our comparison. Most providers will give a customised estimate based on your address.

What is 'line rental'?

When shopping around for broadband deals, it’s easy to be drawn in by an eye-catching “£9.99 a month” deal. What these deals might be failing to mention is something called “line rental”.

Broadband generally needs a phone line to connect to the internet. BT owns the country’s phone line network, and charges other providers to use the lines. This cost is passed on to the customers and is called “line rental”.

What comes included with BT’s packages?

  • BT Hub. All of BT’s broadband packages come with a free BT Hub (or wireless router). The hub you get will vary depending on the broadband package you choose.
  • UK Weekend Calls. These come included, and you can pay for unlimited calls too if you choose to personalise your package.
  • BT Virus Protect. All BT packages come with BT anti-virus software. This also includes ‘BT Web Protect’ to prevent phishing scams and similar online attacks.
  • Parental Control. Similarly you’ll get ‘BT Parental Controls’ with any broadband package, which helps keep your family safe from unsuitable content, while giving you additional control over passwords to let you log in to different areas of BT’s websites hassle free.
  • BT Email. Included with your broadband package will be a free BT Email address.
  • BT Wi-Fi Hotspots. BT customers get access to 5 million BT wi-fi hotspots in the UK.
  • BT Cloud Storage. All You’ll get a minimum of 5GB Cloud Storage with the cheapest BT Broadband Deal. With some of BT’s more expensive ‘Unlimited’ Broadband deals – by far the most popular – you can get up to 500GB Cloud Storage. That’s about 700 films worth!

Who are Openreach?

You also might have heard of Openreach, a subsidiary of BT which owns all of the pipes and telephone lines which connect nearly all of the UK to the internet. In 2016 BT agreed with Ofcom to make Openreach a separate company with its own staff and management.

The decision hopes to increase competition in the industry. Openreach will have to consult with its customers, which includes Sky, TalkTalk, Vodafone, Plusnet, to “serve all of its customers equally” without being influenced by BT.

What is BT good and bad at?

  • Huge variety of plans. BT has plans across every type of connection for nearly every address in the UK.
  • Great add-ons. As you can see above, the additional services offered by BT on most packages are very useful. Make sure you use them to their fullest if you decide to join BT as a customer.
  • Poor customer service. The sprawling services and products offered by BT can make them very difficult to deal with when something goes wrong. From our experience, it is better to contact their customer services through an online chat than over the phone.
  • High call-out fees. BT’s packages can be cheap, but when you start factoring in add-ons and customisations to your plan, things can get expensive. This is especially the case if you have to incur any call-out fees for engineers to come to your property (this cost is £129.99!)

How can I contact BT’s broadband customer service?

BT’s online chat service is available through the BT website 7 days a week, 7am – 10:45pm. As you would expect, there is also the option of an email contact form.

Alternatively you can speak to an advisor on 0800 111 4567 (if you’re calling from a landline) or 0330 123 4567 (if you’re calling from a mobile). Lines are open 24 hours a day, although BT says it is best to call between 12 and 4pm. BT advises you to be at your computer (and have it switched on) when you call.

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