Randox

Randox Health review: Private COVID-19 testing for travel

Need a COVID test for travel? We review Randox, a government-approved private test provider, to see if its tests are worth your time and money.

2.5 ★★★★★ (2 reviews) Write a review

If you are planning on travelling abroad this year, you’ll need to carry out COVID tests before and after you travel. With the rules set to change on 4 October, be sure to check how this will affect you. You’re likely to need tests from a government-listed private test provider, such as Randox Health. In this review, we look at the pros and cons of Randox, one of the UK’s biggest test providers, and compare its products.

Name Product Test purpose Test type Test location Price (from) Key benefits
Randox Health COVID-19 Test – Pre-Departure
Pre-departure from the UK
PCR
Airport, Clinic, Home
£43
Randox Health Day 2 PCR Test
Day 2
PCR
Airport, Home
£45
Randox Health Test to Release PCR Test
Day 5
PCR
Airport, Home
£48
Randox Health Green Travel Pack (pre-departure and day 2 tests)
Day 2, Pre-departure from the UK
PCR
Home
£86
Randox Health Day 8 PCR Test
Day 8
PCR
Airport, Home
£43
Randox Health Day 2 and 8 PCR Test
Day 2 and 8
PCR
Airport, Home
£86
loading

Compare up to 4 providers

What is Randox?

Randox is one of the UK’s leading COVID test providers, supplying tests to major airlines and travel companies like British Airways, Easyjet and TUI, as well as to Team GB for the Tokyo 2020 Olympic Games, in 2021.

Randox is a government-listed private COVID test provider and its testing laboratories are accredited by the United Kingdom Accreditation Service (UKAS), which means the tests meet the minimum requirements for performance and safety.

What types of COVID tests can I get from Randox?

Randox provides pre-departure PCR (polymerase chain reaction) and antigen (lateral flow) tests for travel. Remember, different countries have different test requirements, so remember to check what test you need before booking.

You can book a test for travel at one of Randox’s 6 Health Travel Centres, in London, Liverpool, or 1 of the 4 in Northern Ireland. You get your PCR test results the next day and antigen test results within an hour, alongside the appropriate certificates for travel.

There are also test centres at Manchester Airport, London Stansted Airport or East Midlands Airport. Again, PCR and antigen tests are available, and you can pay more (£95) to have your PCR results within 1-3 hours.

Randox also sells at-home COVID test packages for people travelling to and from Green and Amber list countries. You take these tests at home and then return them via a Randox drop box or a courier who can accept biological samples.

Randox also sells testing kits for COVID testing when you return to the UK. These can either be sent to your home or picked up from 1 of the 6 Randox Health Travel Centres, as mentioned above. These are £45 each or £86 for both.

If you’re visiting an amber list country from England and are double vaccinated, you can take part in the government’s Test to Release scheme where you can take a test on day 5 of your return and, if the result is negative, end your 10-day quarantine early. Randox sells day 5 testing kits for £48.

What is Randox’s refund policy?

If you’re leaving the UK and need to cancel an appointment, as long as you give more than 24 hours’ notice, Randox promises to refund you. But if you’re returning, Randox says that once it’s given you a reference for your passenger locator form, it can’t offer a refund.

Randox won’t refund you if you don’t show up or don’t cancel with 24 hours’ notice. Nor will it refund you for unused test kits.

Randox customer reviews

Customer reviews of Randox are a mixed bag and the average Trustpilot rating is just 2.7 out of 5 stars.

The main complaint seems to be the turnaround time for tests being posted to people after they place an order, resulting in them either not being able to travel or take their day 2 and day 8 tests on time.

Customer service also ranks poorly, with many people unable to get through to the customer support team due to the high volume of calls. The Randox drop-off postbox also sparked complaints, as regular postage would be easier. Media pictures from August 2021 showed overflowing drop-off boxes, and the firm vowed to tackle the problem.

On a more positive note, most customers highly rate the in-person testing experience at the Randox Health Centres and airports. Also, those who did manage to get through to the customer support team on the phone highly rated their overall customer experience (last updated: September 2021).

Are Randox tests accurate?

Randox is one of the UK’s leading test providers and has its own testing laboratories. This means that tests, if carried out properly and aren’t contaminated or compromised in any way, should be accurate.

However, it’s worth noting that no COVID test is 100% reliable, even those which meet the regulatory standards for safety and performance.

How long does it take to get results from Randox?

Following receipt of your at-home PCR test sample to a Randox laboratory, you should get your test results within 24 hours. If you go to a Randox Health Centre or do a test at the airport, you can pay more for rapid test results, which take 1-3 hours.

How much do Randox tests cost?

At-home Randox tests start from £45 for a single pre-departure, day 2 or day 8 test. Green and Amber packages are available too, from £86.

Airport pre-departure PCR tests are £60 for next-day results, rising to £95 for express results (1-3 hours). If you’re returning to the UK, you can pick up day 2, 5 and 8 tests from the airport for £60 per test.

Pros and cons of Randox

Pros
  • Government-listed COVID test provider
  • At-home and in-person test options available
  • Easily available to order online
  • Quick test results
  • Travel certificates supplied free with test results
  • Find Randox discount codes online
Cons
  • Customers report a delay in receiving tests
  • Test centre and airport slots book up quickly
  • Difficult getting through to customer services helpline

Our verdict: Is Randox any good?

With COVID travel guidance constantly changing, it’s little wonder test providers are struggling to keep up with demand and to field customer enquiries. However, we’ve seen other test providers with higher scores for customer service than Randox has.

Randox is one of the UK’s biggest COVID testing companies and provides tests for the country’s leading airlines and travel companies. It’s also on the government’s list of test providers, meaning it has met minimum standards for safety and performance.

For peace of mind, we suggest booking an in-person test at a Randox Health Test Centre or an airport. That way, there’s no danger of your sample or results getting delayed in the post.

Popular Reads

Compare the cheapest COVID tests for travel

Compare the cheapest COVID tests for travel

Understand exactly what COVID-19 tests you need to travel to and from the UK. Get Day 2, Day 8, Test to Release and Fit to Fly tests for the best price. Compare the UK’s most popular PCR COVID-19 test providers.

Read more…
International travel tests to change as traffic light system is scrapped

International travel tests to change as traffic light system is scrapped

The international travel rules have changed (again). If you’re planning to go abroad, here’s everything you need to know about getting tested.

Read more…
MyHealthChecked COVID tests review

MyHealthChecked COVID tests review

We’ve reviewed MyHealthChecked, looking at its testing options, price, accuracy, turnaround time and customer reviews.

Read more…
Antigen (lateral flow) COVID-19 tests for travel

Antigen (lateral flow) COVID-19 tests for travel

If you only need a lateral flow test for your trip, here are the cheapest providers and what you need to know.

Read more…
Zava COVID-19 test coupon codes – September 2021

Zava COVID-19 test coupon codes – September 2021

See if you can get your next Zava order for less with our hand-tested vouchers and promo codes.

Read more…
LetsGetChecked COVID-19 test promo codes – September 2021

LetsGetChecked COVID-19 test promo codes – September 2021

See if you could save money when booking a PCR COVID-19 tests for travel through LetsGetChecked.

Read more…
Scotland’s travel testing policy updated to include private providers

Scotland’s travel testing policy updated to include private providers

Scottish travellers returning home from overseas now have the option to order tests from a private provider.

Read more…
PCR vs lateral flow COVID-19 tests for travel

PCR vs lateral flow COVID-19 tests for travel

Watch our guide to the two most common types of COVID tests for travel and learn the key differences

Read more…
COVID-19 tests for travelling to amber countries from the UK

COVID-19 tests for travelling to amber countries from the UK

Rules for travelling to countries on the UK amber list and private test providers.

Read more…
Dante Labs review: Private COVID-19 testing for travel

Dante Labs review: Private COVID-19 testing for travel

Planning a foreign holiday? We check if Dante Labs COVID-19 tests for travel are worth your investment.

Read more…

More guides on Finder

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked
Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site