Winners of the Finder Customer Satisfaction Awards 2024 revealed


Annual awards recognise the finance, investing and insurance brands providing the best service, according to their customers.

Personal finance comparison site has today announced the winners of its Customer Satisfaction Awards 2024.

The awards recognise providers across 15 categories including banking, mortgages, personal loans, credit cards, investing, insurance and TV streaming. Winners were decided by you, their customers.

Finder collected nearly 10,000 consumer responses to identify the brands with the most satisfied customers in each sector.

Survey respondents were asked to give their provider a customer satisfaction score on a scale of 1 to 5, and also asked if they’d recommend that company to a friend. Finder then generated an overall customer satisfaction score for all of the brands in the poll, and identified the 33 winning and highly commended companies across the 15 categories.

Here’s this year’s list of award winners – you can also see the full results of our customer satisfaction surveys and read more about our methodology by clicking on the category headings below:

Winner: Chase
Winner: first direct
Winner: Starling

Business Banking
Winner: Revolut Business
Highly commended: TSB

Kids’ Cards
Winner: Starling Kite
Highly commended: NatWest Rooster Money

Winner: Nationwide
Highly commended: Santander

Winner: Marcus
Highly commended: AA Savings

Personal Loans

Winner: Monzo
Highly commended: HSBC

Credit Cards

Winner: Virgin Money
Highly commended: American Express
Highly commended: Tesco Bank

Business Cards
Winner: Allied Irish Bank
Highly commended: American Express

Business Loans
Winner: Lombard
Highly commended: Tide

Winner: Hargreaves Lansdown
Winner: InvestEngine
Highly commended: XTB

Breakdown Cover
Winner: Start Rescue
Highly commended: Admiral

Car Insurance
Winner: Admiral
Highly commended: NFU Mutual

Home Insurance
Winner: Saga
Highly commended: Direct Line

Life Insurance
Winner: Zurich
Highly commended: Vitality

TV Streaming

Winner: Netflix
Highly commended: Disney+

Congratulations to all of the recipients of a 2024 Finder Customer Satisfaction Award!

Go to site