Customers say
★★★★★
Customer satisfaction
★★★★★
Customer satisfaction
Customers praised the helpful and reliable service
Claim line is not open 24/7More Than car insurance review
We've analysed the car insurance from More Than to help you decide if this insurer can give you a good deal.
Last updated:
Customers praised the helpful and reliable serviceClaim line is not open 24/7
More Than Car Insurance
- 5-star Defaqto-rated
- Claims can be made online
- Two levels of cover to choose from
- Third party EU cover and courtesy car included with comprehensive cover
Compare More Than policies
Updated February 17th, 2020
Who is More Than?
More Than was launched in 2001 and provides a range of insurance products, including car, van, landlord, pet, home, caravan and travel insurance.
More Than is a trading name of Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.
What are More Than’s levels of cover?
To be on UK roads, all drivers are legally required to have at least third party car insurance. More Than doesn’t offer third party on its own, but it does offer two higher levels of cover.
- Third party, fire and theft (TPFT). If you are responsible for causing an accident, you’ll be protected for damage to other people’s vehicles or property. You’ll also have protection against any fire damage or theft of your car.
- Comprehensive. This is the highest level of cover on offer through More Than and will provide the same protection as TPFT as well as insuring your vehicle against accidental damage and vandalism. It’s always worth checking the cost of comprehensive as it can be cheaper than third party or TPFT.
What types of car insurance are available?
- Young driver insurance. More Than offers young drivers insurance through its More Than Smart Wheels telematics or “black box” policies.
What is covered under my policy?
| Product Name | More Than Third Party, Fire and Theft | More Than Comprehensive |
|---|---|---|
| Damage to your car | ✓ | ✓ |
| Damaged windscreen and window glass | ✓ | ✓ |
| Fire and theft | ✓ | ✓ |
| Personal accident and road rage | ✓ | ✓ |
| Medical expenses | ✓ | ✓ |
| Personal belongings | ✓ | ✓ |
| Liabilities to third parties | ✓ | ✓ |
| Replacement locks | ✓ | ✓ |
| Permanently fitted audio equipment | ✓ |
Optional extras
More Than offers a range of additional protection to bolt onto your policy, including:
- Breakdown cover. More Than offers four levels of RAC breakdown cover.
- Legal cover. Up to £100,000 of legal expenses paid.
- European use extension. Comprehensive EU cover for up to 93 days.
- Enhanced In-car entertainment cover. Greater cover for up to £2,000.
General exclusions
Any cover offered by More Than is likely to become invalid if any of the following arises:
- You change the use of your car from its original use. For example, changing from social domestic and pleasure to business use.
- Your car is being driven by an unnamed driver on your policy or by a person that does not have a valid driving licence.
- You use your car at rallies, races or competitions.
- You are paid to carry passengers.
- You fail to pay for your premium.
- You change your car during the policy term to a car that the insurer cannot cover.
- You do not provide the correct documents to support your application.
More Than pros and cons
Pros
- More Than’s car insurance is 5-star Defaqto-rated
- Third party EU cover included with comprehensive cover
- Claims can be made online
Cons
- Claims line is not open 24/7
- Limited online information about specific car insurance policy details
What is the claims process for More Than?
You should call the More Than claims line on 0800 300 252 to make a claim.
The claims line is open Mondays to Fridays 8am to 8pm and Saturdays 8am to 4pm.
Alternatively, you can complete the initial online claims form within the claims section of the More Than website.
You will need to provide the following information:
- Details about the incident
- Names and contact details of everyone involved in the incident, including passengers, third parties, any witnesses
- The makes, models and registration numbers of all vehicles involved
- Third party insurance details and policy numbers
- Crime reference number, if applicable
- Digital photographs, if available
It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.
What is my excess?
Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.
A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess – which should lower your premium.
You’ll find details about any compulsory or voluntary excesses in your policy document.
How to save on your car insurance policy through More Than
- Increasing security. If your car is not currently fitted with an alarm, think about adding one to reduce your premium.
- Having a secure location to park your car. Cars kept in a garage or on a secure driveway are usually cheaper to insure.
- Reduce mileage. If you start working part-time or your long commute becomes much shorter, letting your insurer know about a reduction in your mileage could result in cheaper insurance.
- Fewer drivers. Only add drivers to your policy that regularly drive your car.
- Larger excess. Agreeing to pay a bigger voluntary excess could make your overall premium cheaper. But remember that your insurer won’t pay out for a claim that costs less than your excess. So be careful about making it too high, as it could leave you out of pocket if damage occurs.
- Check the discounts. More Than says it offers existing policyholders a 15% discount on the insurance premium of a second car (excluding its telematics policies).
Frequently asked questions
Car insurance ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our customer satisfaction scores (“Customers say”) are based on a survey of 750 customers carried out in December 2019.
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