More Than car insurance review

Our verdict

Our verdict

More Than is one of the most well-known and well-trusted insurance companies in the UK. It doesn't offer third-party or third-party, fire and theft cover, but you do get a choice of 3 comprehensive options: a standard policy, plus a more basic "Essentials" policy, and an all-singing all-dancing "Extra" policy. The standard and Extra policies are oth 5-star rated by Defaqto, while the Essentials cover gets 3 stars. However, the insurer could be more forthcoming on its website with information about what is and isn’t covered under some of its policies, so make sure you read the small print.

All three levels of comprehensive cover get you a courtesy car and child car seat replacement included. Opt for standard or Extra, and you'll also get wrong fuel cover, personal belongings cover, and an uninsured driver promise.

If you're not impressed by any of More Than's cover options, or even if you are, always shop around. It never hurts, and could help you find the cover you need at the best possible price.

Best for: A good choice of comprehensive cover options

Pros

• More Than’s top 2 levels of car insurance are 5-star Defaqto-rated
• Courtesy car included as standard

Cons

• You can't call to make a claim unless it involves an injury (standard claims can be submitted online)
• Limited online information about specific car insurance policy details

★★★★★

User survey

★★★★★

Finder score

More Than says its comprehensive cover will offer a courtesy car as standard and protect against accidents with uninsured drivers. What’s more, the insurer claims to offer existing customers up to 15% off certain additional car insurance policies. Here’s what else we think you should know about this top-rated car insurer.

Who is More Than?

More Than was launched in 2001 and provides a range of insurance products, including car, van, landlord, pet, home, caravan and travel insurance.

More Than is a trading name of Royal & Sun Alliance Insurance plc, which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Who underwrites the car insurance from More Than?

More Than car insurance policies are underwritten by Royal & Sun Alliance Insurance plc.

More Than is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

Compare More Than policies

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Name	Product	Courtesy car cover	New car replacement	EU Cover	Personal accident cover	Multi-car discount	Link
More Than Third Party, Fire and Theft					£5,000			Finder's summary: Despite narrowly missing out on a spot in our car insurance top 10, many of More Than’s customers commented on the high level of service offered by the company. More Than’s car insurance is 5-star Defaqto-rated with a range of options Who it might be good for: Someone looking for a 5 star Defaqto policy that covers all the essentials needed with many benefits included as standard.	Compare	loading Fetching your data...
More Than Comprehensive					£5,000			Finder's summary: More Than is one of the most well-known and well-trusted insurance companies in the UK. It offers strong comprehensive options, but is not very forth-coming with information about what is and isn’t covered under some of its policies, so make sure you read the small print. Who it might be good for: Someone who wants an all round comprehensive policy with great benefits for those looking to add multiple cars.	Compare	loading Fetching your data...

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What are More Than’s levels of cover?

To be on UK roads, all drivers are legally required to have at least third party car insurance. More Than doesn’t offer third party on its own, but it does offer two higher levels of cover.

• Third party, fire and theft (TPFT). If you are responsible for causing an accident, you’ll be protected for damage to other people’s vehicles or property. You’ll also have protection against any fire damage or theft of your car.
• Comprehensive. This is the highest level of cover on offer through More Than and will provide the same protection as TPFT as well as insuring your vehicle against accidental damage and vandalism. It’s always worth checking the cost of comprehensive as it can be cheaper than third party or TPFT.

What types of car insurance are available?

• Young driver insurance. More Than offers young drivers insurance through its More Than Smart Wheels telematics or “black box” policies.

What is covered under my policy?

Check your policy details carefully to ensure you have the right cover for your needs.

Optional extras

More Than offers a range of additional protection to bolt onto your policy, including:

• Breakdown cover. More Than offers four levels of RAC breakdown cover.
• Legal cover. Up to £100,000 of legal expenses paid.
• European use extension. Comprehensive EU cover for up to 93 days.
• Enhanced In-car entertainment cover. Greater cover for up to £2,000.

What is my excess?

Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.

A voluntary excess is on top and is normally set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess – which should lower your premium.

You’ll find details about any compulsory or voluntary excesses in your policy document.

What is the claims process for More Than?

You should call the More Than claims line on 0800 300 252 to make a claim.
The claims line is open Mondays to Fridays 8am to 8pm and Saturdays 8am to 4pm.

Alternatively, you can complete the initial online claims form within the claims section of the More Than website.

You will need to provide the following information:

• Details about the incident
• Names and contact details of everyone involved in the incident, including passengers, third parties, any witnesses
• The makes, models and registration numbers of all vehicles involved
• Third party insurance details and policy numbers
• Crime reference number, if applicable
• Digital photographs, if available

It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.

More Than car insurance customer reviews

Customers who took part in Finder’s 2023 customer satisfaction survey were fairly positive about More Than, with many highlighting its “excellent” customer service and competitive rates.

One customer said, “More Than are always going out of their way to make you feel secure and help when there is an issue.”

More Than received an overall customer satisfaction score of 3.5 out of 5, and 73% of customers said they would recommend the brand to a friend.If you have read this review and decided that More Than car insurance is not for you, you can also compare other car insurance policies on the market.

Frequently asked questions

• Can I get insurance that starts immediately?

  Yes. If you wish, cover can start instantly.

• Can I pay for my car insurance in monthly instalments?

  Yes, More Than offers policies that can be paid in full or by monthly direct debit payments.

• Does More Than offer temporary cover?

  No. More Than only offers annual car insurance.