M&S car insurance review

Our verdict

Our verdict

M&S Bank offers 2 levels of comprehensive car insurance – standard or premier – both of which are rated 5 out 5 stars by Defaqto, You can also opt for a third-party or third-party fire and theft policy. These more basic policies may work out cheaper than a comprehensive option, but not necessarily, so compare all your options.

As well as all the features you'd expect by default, the brand's standard comprehensive policy includes a courtesy car (subject to availability), child car seat cover, and personal accident cover. Upgrade to premium and you'll get breakdown cover and motor legal protection thrown in too. (It's not just car insurance, it's M&S Premier car insurance). You can bolt these features onto standard cover too, for an extra fee.

A minor fly in the ointment. While the brand does offer third-party and third-party, fire and theft cover, you wouldn't know it from looking at the M&S Bank website. Plus it doesn't offer a multi-car discount, and its scores on customer review sites are unimpressive.

Overall, M&S Bank car insurance is worth considering. But if you decide it's not right for you, a bit of shopping around should get you the right deal.

Best for: A dedicated claims manager if you need to claim

Pros

• Uninsured driver’s promise – M&S Bank offers protection against uninsured drivers with its standard and premier policies
• You’ll get a personal claims manager assigned to you if you make a claim
• Premier policy includes breakdown cover and motor legal protection as standard

Cons

• Information on the M&S Bank website only refers to comprehensive standard and premier policies
• No multi-car discount
• Lacklustre ratings on customer review sites

M&S is best known as a posh high street department store, but it also offers a range of financial products, including car insurance. We’ve looked at the levels of cover available, the claims process involved and what customers think of the brand as an insurer.

Compare M&S car insurance policies

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Name	Product	Courtesy car cover	New car replacement	EU Cover	Personal accident cover	Multi-car discount	Link
M&S Bank Comprehensive					Get up to £10,000 cover per accident.			Finder's summary: If you do opt for a comprehensive policy, you’ll benefit from a range of features including the usual, as well as child seat cover, uninsured driver protection and European travel cover. Who it might be good for: Someone who wants an all round policy with the option to upgrade to a premier policy.	Compare	loading Fetching your data...
M&S Bank Third Party Fire and Theft					N/A			Compare	loading Fetching your data...
M&S Bank Third Party					N/A			Finder's summary: Although it looks as though M&S Bank only offers comprehensive car insurance in either a standard or premier policy, it does actually offer third party, third party fire and theft or comprehensive policies. Some customers report good service, but many complain of poor service, poor claim handling and price hikes (updated December 2020). Who it might be good for: Someone looking for a basic cover level that is required by law.	Compare	loading Fetching your data...

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Who is M&S Bank?

M&S Bank was set up by the famous Marks and Spencer brand in 1988 but is currently part of the HSBC Group. M&S Bank prides itself on customer service, and has been operating for over 30 years.

Who underwrites M&S Bank’s car insurance?

M&S Bank’s car insurance policies are arranged and administered by BISL Ltd using a panel of more than 10 insurers including Ageas, Allianz, Aviva, Covea, LV=, Sabre, Zenith, and Zurich.

The specific insurer underwriting your policy will be displayed on your policy documents.

What types of car insurance cover can I get?

• Third party cover
• Third party fire and theft cover
• Comprehensive over

What cover levels can I get with M&S?

M&S Bank offers two different levels of car insurance cover for their customers, standard cover or premier cover. Each differs in price and cover.

Standard cover

M&S Bank’s standard car insurance cover is designed for drivers looking for low premiums. It provides a good level of cover for a fair price. Features of standard cover include:

• Uninsured driver protection
• 3 year guarantee on repairs carried out by M&S Bank’s approved repairers
• Child seat cover
• Personal belongings cover

Premier cover

M&S Bank’s premier car insurance cover offers more features and benefits than their standard cover. These additional benefits mean that with this level of insurance you can expect to pay slightly more.

• European and UK breakdown cover
• Guaranteed replacement car for up to 28 days after an accident, fire or theft
• Motor legal protection

Cover benefits of Marks and Spencer car insurance

How do I make a claim?

M&S Bank offers each car insurance customer a personal claims manager should you need to make a claim. Your claims manager will act as your main contact throughout your claims process.

If you need to make a claim on your M&S Bank car insurance policy then you can call the claims team on 0344 412 2160 with your policy number to hand.

The M&S Bank claims team is available 24/7.

M&S car insurance customer reviews

On customer review platform Trustpilot, M&S as a company has 1.2 out of 5 stars and a rating of “Poor”, based on more than 100 reviews.

On similar platform, Review Centre, the company’s car insurance service also has 1.2 out of 5 stars, based on more than 140 reviews. Only 6% of customers say they would recommend the service.

Some customers report good service, but many complain of poor service, poor claim handling and price hikes (updated December 2020).

Frequently asked questions

• Can I drive other cars with my M&S policy?

  Yes, you are insured to drive other cars with your policy, but cover will be third party only (even of you have comprehensive cover for your own car).

• Can I pay for my car insurance in monthly instalments?

  Yes, you have the choice of paying for your Marks and Spencers policy in full or by monthly direct debit payments. Note that an interest applies to monthly payments.

• Am I covered to drive abroad?

  Yes, you are covered to drive in Europe for up to 90 days in the year, with third party only cover (regardless of what level of cover you have in the UK).