M&S car insurance review

Compare Marks and Spencer's car insurance options, including pros and cons of cover and how to find the right cover for you.

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M&S Bank

Our verdict

M&S Bank offers 2 levels of comprehensive car insurance – standard or premier – both of which are rated 5 out 5 stars by Defaqto. You can also opt for a third party or third party fire and theft policy. These more basic policies may work out cheaper than a comprehensive option, but not necessarily, so compare all your options.

As well as all the features you'd expect by default, the brand's standard comprehensive policy includes a courtesy car (subject to availability), child car seat cover and personal accident cover. Upgrade to premium and you'll get breakdown cover and motor legal protection thrown in too. You can bolt these features onto standard cover too, for an extra fee.

A minor fly in the ointment. While the brand does offer third party and third party, fire and theft cover, you wouldn't know it from looking at the M&S Bank website. Plus it doesn't offer a multi-car discount and its scores on customer review sites are unimpressive.

Overall, M&S Bank car insurance is worth considering. But if you decide it's not right for you, a bit of shopping around should get you the right deal.

Best for: A dedicated claims manager if you need to claim

  • Uninsured driver’s promise – M&S Bank offers protection against uninsured drivers with its standard and premier policies
  • You’ll get a personal claims manager assigned to you if you make a claim
  • Premier policy includes breakdown cover and motor legal protection as standard
  • Information on the M&S Bank website only refers to comprehensive standard and premier policies
  • No multi-car discount
  • Lacklustre ratings on customer review sites
M&S Bank

M&S is best known as a posh high street department store, but it also offers a range of financial products, including car insurance. We’ve looked at the levels of cover available, the claims process involved and what customers think of the brand as an insurer.

Compare M&S car insurance policies

Name Product Courtesy car cover New car replacement EU cover Personal accident cover Multi-car discount Link
M&S Bank Comprehensive
Get up to £10,000 cover per accident.
Finder's summary: If you do opt for a comprehensive policy, you’ll benefit from a range of features including the usual, as well as child seat cover, uninsured driver protection and European travel cover.

Who it might be good for: Someone who wants an all round policy with the option to upgrade to a premier policy.
M&S Bank Third Party Fire and Theft
M&S Bank Third Party
Finder's summary: Although it looks as though M&S Bank only offers comprehensive car insurance in either a standard or premier policy, it also offers third party and third party fire and theft policies. Some customers report good service, but many complain of poor service, poor claim handling and price hikes.

Who it might be good for: Someone looking for a basic cover level that is required by law.

Who is M&S Bank?

M&S Bank was set up by the famous Marks and Spencer brand in 1988 but is currently part of the HSBC Group. M&S Bank prides itself on customer service and has been operating for over 30 years.

Who underwrites M&S’s car insurance?

M&S Bank’s car insurance policies are arranged and administered by BISL Ltd using a panel of more than 10 insurers including Ageas, Allianz, Aviva, Covea, LV=, Sabre, Zenith, and Zurich.

The specific insurer underwriting your policy will be displayed on your policy documents.

What’s covered under my policy?

Cover benefitsPremier coverStandard cover
Breakdown coverOptional
Uninsured driver protection
Motor legal protectionOptional
Guaranteed replacement carOptional
Courtesy car – subject to availability
European Union travel – unlimited trips up to 90 days per cover period
Loss, theft, damage and destruction of vehicle
Loss, theft, damage to personal property in vehicle
Personal accident cover for you and your spouse – up to £10,000
Child seat cover up to £150
Approved repairs guaranteed for 3 years
Claims line with personal claims manager

What are M&S’s different policies?

How do I make a claim?

M&S Bank offers each car insurance customer a personal claims manager should you need to make a claim. Your claims manager will act as your main contact throughout your claims process.

If you need to make a claim on your M&S Bank car insurance policy then you can call the claims team on 0344 412 2160 with your policy number to hand.

The M&S Bank claims team is available 24/7.

What is my excess?

When you make a claim, you have to pay an amount of money towards it – that is called an excess.

The exact amount varies according to a few personal factors, like the type of car that’s covered and the age of both the car and the driver.

All the details about your excess terms can be found in your policy schedule.

M&S car insurance customer reviews

On customer review platform Trustpilot, M&S as a company has 1.7 out of 5 stars and a rating of “Bad”, based on more than 10,700 reviews.

On similar platform, Review Centre, the company’s car insurance service also has 1.2 out of 5 stars, based on more than 150 reviews. Only 7% of customers say they would recommend the service.

Some customers report good service, but many complain of poor service, poor claim handling and price hikes (updated May 2024).

How to cancel M&S Bank car insurance

To cancel your policy you can call 0344 871 2349.

Frequently asked questions

The offers compared on this page are chosen from a range of products we can track; we don't cover every product on the market...yet. Unless we've indicated otherwise, products are shown in no particular order or ranking. The terms "best", "top", "cheap" (and variations), aren't product ratings, although we always explain what's great about a product when we highlight it; this is subject to our terms of use. When making a big financial decision, it's wise to consider getting independent financial advice, and always consider your own financial circumstances when comparing products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.

Written by

Millie Spark

Millie Spark was a writer for Finder and covered a range of subjects including how to get the best deal on everyday shopping, and insurance. See full profile

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