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Quicken Loans vs. Veterans United mortgages

Veterans United caters to military members, but how does it compare to Quicken Loans for mortgages?

Updated

Fact checked

How do Quicken Loans and Veterans United compare?

Quicken Loans logo
Veterans United logo
  • Choose this lender for great customer service
  • Choose another lender if you don’t want to meet with a loan officer
  • A good option for borrowers looking for flexible repayment terms
  • Choose this lender for a streamlined online application
  • Choose something else for home equity and HELOC
  • A good option for military members and veterans

Loans offered

  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA
  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 660

States available

Available in all states

Available in all states

Pros

  • Wide selection of mortgages
  • Online loan support
  • High loan amounts
  • Suite of mortgage options
  • Streamlined application
  • Focus on veterans

Cons

  • Application deposit
  • Hard credit pulls
  • Limited branch locations
  • No equity loans
  • Conventional loans not competitive

Customer reviews

The Better Business Bureau gives Quicken Loans an A+ rating, while Trustpilot awards Quicken Loans a 9.6 out of 10. Most reviews praise the attentive, personalized service they receive from its mortgage officers. Even when dealing with multiple representatives, borrowers report a keen attention to detail. Borrowers liked using Quicken Loan’s MyQL to track the progress of their loan. However, some complaints point to hard credit inquiries without authorization during the application process. There’s also reports that loan advisors were aggressive when trying to close the loan.
Veterans United has an A rating with the Better Business Bureau (BBB), but borrowers complained about a slow-moving process that took longer than expected. The length of time it took to process mortgages was a steady complaint made in BBB reviews. Trust Pilot tells another story, with a 95% “Excellent” rating based on 3,980 customer reviews. Reviews praised Veterans United for creating an easy experience for clients to reach their goals.

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