How do Quicken Loans and Veterans United compare?
- Consider this lender if you’re after a quick closing.
- Choose another lender if you want a HELOC.
- Consider Veterans United if you want a top-rated VA lender.
- Choose another lender if you want a home equity loan or HELOC.
Neither of these seems the right fit?
- Large jumbo loans available
- Flexible repayments
- Online loan support
- Fast turnaround
- Focus on veterans
- Suite of mortgage options
- Streamlined application
- 24/7 customer service
- Application deposit
- Two-step process
- Hard credit pulls
- No equity or specialty mortgage products
- Little info on non-VA loans
- Limited branch locations
Quicken Loans is accredited with the Better Business Bureau (BBB) and as of November 2020 has 3.67 stars out of 5 based on 1,930 customer reviews. On Trustpilot, the lender has 4.4 out of 5 stars with 16,814 customer reviews. Most reviews praise the attentive, personalized service they receive from its mortgage officers. Even when dealing with multiple representatives, borrowers report a keen attention to detail. Borrowers liked using Quicken Loan’s MyQL to track the progress of their loan.
However, some complaints point to hard credit inquiries without authorization during the application process. There are also reports that loan advisors were aggressive when trying to close the loan.
As of February 2022, Veterans United has an A+ rating with the Better Business Bureau (BBB) for closing 89 customer complaints in the last three years. VU also rates 4.82 out of 5 stars with 1,877 BBB reviews.
There are 8,307 reviews on TrustPilot, where Veterans United has 4.9 stars out of 5. Reviews praised Veterans United for creating an easy experience for clients to reach their goals.
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