Veterans United is built specifically for military borrowers — 4.9/5 on Trustpilot (8,307 reviews), an A+ BBB rating, and 24/7 VA specialist support set it apart.
Quicken Loans is the better pick for fast closings and jumbo loans — it also offers HELOCs that Veterans United doesn’t.
Both require a 620 minimum credit score and are available in all 50 states, but Veterans United’s customer ratings significantly outshine Quicken’s 4.4/5 Trustpilot score.
If you’re not VA-eligible, Quicken Loans is the clearer choice — Veterans United’s non-VA loan information is notably limited.
This summary was generated by AI and may contain errors or omissions.
How do Quicken Loans and Veterans United compare?
Consider this lender if you’re after a quick closing.
Choose another lender if you want a HELOC.
Consider Veterans United if you want a top-rated VA lender.
Choose another lender if you want a home equity loan or HELOC.
High customer ratings. Veterans United has high customer ratings, even on the BBB, where a majority of customers go to complain.
Streamlined application. Its online application for preapproval takes just a few minutes.
24/7 customer service. VU's helpline is always open, with mortgage specialists available whenever best meets your schedule.
Cons
Application deposit
Two-step process
Hard credit pulls
No equity or specialty mortgage products. VU's mortgage offerings are more traditional, and the only way to access your home's equity is to refinance your loan.
Little info on non-VA loans. It can be hard to find information on VU's non-VA mortgages on its website.
Limited branch locations. This lender offers loans in all 50 states, but in-person service is limited to 17 states.
Customer reviews
Quicken Loans is accredited with the Better Business Bureau (BBB) and as of November 2020 has 3.67 stars out of 5 based on 1,930 customer reviews. On Trustpilot, the lender has 4.4 out of 5 stars with 16,814 customer reviews. Most reviews praise the attentive, personalized service they receive from its mortgage officers. Even when dealing with multiple representatives, borrowers report a keen attention to detail. Borrowers liked using Quicken Loan’s MyQL to track the progress of their loan.
However, some complaints point to hard credit inquiries without authorization during the application process. There are also reports that loan advisors were aggressive when trying to close the loan.
As of February 2022, Veterans United has an A+ rating with the Better Business Bureau (BBB) for closing 89 customer complaints in the last three years. VU also rates 4.82 out of 5 stars with 1,877 BBB reviews.
There are 8,307 reviews on TrustPilot, where Veterans United has 4.9 stars out of 5. Reviews praised Veterans United for creating an easy experience for clients to reach their goals.
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