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Winners of Finder’s Customer Satisfaction Awards 2024 revealed


Annual awards recognize financial providers offering the best service, according to their customers.

Personal finance comparison site announced the winners of its 2024 Customer Satisfaction Awards today.

The awards recognize providers across banking, savings and investments, and the winners were decided by their customers.

Finder collected over 2,900 consumer responses to identify the brands with the best customer satisfaction ratings in each category.

Survey respondents were asked to give their provider a customer satisfaction score on a scale of 1 to 5, and also asked if they’d recommend that company to a friend. An overall customer satisfaction star rating was generated for all of the brands listed in the survey, and six winning and highly commended companies were identified across the three categories.

Here’s this year’s list of award winners — and you can also see the full results of our customer satisfaction surveys and read more about our methodology by clicking on the category headings below:

Winner: Discover
Highly Commended: American Express

Winner: Ally Bank
Highly Commended: CIT Bank

Winner: Fidelity
Highly Commended: Acorns

Congratulations to all of the recipients of a 2024 Finder Customer Satisfaction Award!

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