Finder’s 2024 Savings Customer Satisfaction Awards

Our customer satisfaction awards are decided by the only votes that really matter – yours. We asked customers of major US savings providers to tell us about their experiences. We can now reveal the results.

The winners

The winners are based on both overall satisfaction scores (star ratings) and recommendation scores (the percentage of customers who said they’d recommend the brand to a friend).

Here are the winners of Finder’s Savings Customer Satisfaction Awards for 2024.

Savings Customer Satisfaction Winner

Ally Bank

Ally took the top spot this year as its online savings accounts proved popular with customers. An impressive 87% of savings account holders that we surveyed said they’d recommend the bank to a friend and its customer satisfaction rating was 4.3 out of 5.

Read our review of Ally

Savings Customer Satisfaction Highly Commended

CIT Bank

CIT Bank earned itself a high commendation in our awards this year. It scored 4.1 out of 5 stars and polled a “would recommend” score of 91% in our survey.

Read our review of CIT Bank

Best banks for savings accounts: Customer satisfaction results in 2024

Brand	Overall satisfaction	Customers who’d recommend	Review	More Info
Ally Bank	★★★★★ 4.3/5	89%	Ally is an online-only bank that offers competitive rates on its savings and checking accounts. Customers praise its savings features, easy-to-use app, competitive rates and helpful customer service.	Read our review
CIT Bank	★★★★★ 4.1/5	91%	CIT Bank offers a variety of free interest-bearing accounts to choose from to build up your savings. Customers praise CIT’s helpful customer service and its competitive rates.	Go to site
Marcus Goldman Sachs	★★★★★ 4/5	93%	Marcus by Goldman Sachs offers exclusively online accounts with competitive rates and no fees. Customers praise its high rate, its banking and investing strategies and how easy it is to save and budget with Marcus.	Read our review
Discover	★★★★★ 3.9/5	90%	Discover is a full-service online bank offering checking, savings, credit cards and more. Customers praise its competitive rate and like that Discover helps you build your credit and savings.	Go to site
Chase	★★★★★ 3.9/5	86%	Chase is one of the largest banks in the US offering a variety of financial products like checking, savings and credit cards. Its savings accounts come with an autosave feature and new customers could snag a welcome bonus offer.	Read our review
American Express	★★★★★ 3.8/5	87%	American Express offers competitive rates, $0 fees and online account access. Customers praise its competitive rates, reliability and helpful customer service.	Go to site
SoFi	★★★★★ 3.8/5	86%	SoFi is an online bank known for offering a range of products like its checking and savings hybrid account, investing, loans and more. Customers praise its easy-to-use mobile app, competitive rates and customer service.	Go to site
Varo	★★★★★ 3.7/5	83%	Varo is an FDIC-insured digital bank account offering a checking and savings account with no monthly fees. Customers praise its no-hassle online savings experience and friendly customer service.	Go to site
Synchrony Bank	★★★★★ 3.6/5	84%	Synchrony is an online bank that specializes in savings products, like savings and money market accounts, CDs and IRAs. Customers praise its customer service and reliability.	Read our review
Citizens Bank	★★★★★ 3.6/5	81%	Citizens bank is a regional bank offering a large branch network in the Midwest, Northeast and Florida. Customers praise its reliability and easy-to-use online banking platform.

Customer satisfaction ratings methodology

In December 2023, we ran a customer satisfaction survey on savings accounts. We received 2,944 responses from customers who told us how happy (or not) they were with their savings account provider.

The survey asked respondents to rate how satisfied they were with their savings account on a scale from 1 to 5, and whether they would recommend their banking provider to a friend. We turned the results into star ratings and shortlisted the top-performing brands for our awards. Where there was a draw in terms of star ratings, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.