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Better vs. Rocket Mortgage

Compare the home loan programs, fees and requirements of these two lenders.

Key takeaways

  • Rocket Mortgage offers HELOCs while Better does not, and Rocket’s 4.48/5 Zillow rating edges Better’s 3.96/5 for customer satisfaction.
  • Better wins on cost — lower closing costs and a price-match guarantee versus Rocket’s higher origination fees.
  • Better’s 21-day closing commitment makes it the faster option; Rocket offers personalized loan officer service and its MyQL tracking tool.
  • Watch for Better’s $550 appraisal fee to lock your rate and Rocket’s occasional reports of unauthorized credit inquiries and pushy advisors.
This summary was generated by AI and may contain errors or omissions.

How do Better and Rocket Mortgage compare?

Better logo
Rocket Mortgage logo
  • Choose this lender for low closing costs
  • Choose something else if you want to pick your loan servicer
  • A good option for borrowers looking for a conventional or FHA loan
  • Consider this lender for its competitive rates.

Read review

Read review

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Matching technology
  • Better price guarantee
  • 21-day closing commitment
  • Informative website
  • Provides conventional, jumbo and government-backed loans
  • Special offers for buyers and sellers

Cons

  • Not available in all states
  • Limited loan types
  • No branch locations
  • Doesn’t offer USDA loans or HELOCs
  • No branch offices
  • Requires a hard credit check to prequalify

Customer reviews

As of August 2021, Better has a 3.96 out of 5 rating with the Better Business Bureau (BBB) and a 4.4 out of 5 rating on Zillow from hundreds of customers. Better has been accredited with the BBB since 2018 and has a B rating with 146 complaints registered over the last three years. Several BBB complaints are related to Better’s $550 appraisal fee, which is required to lock in the interest rate. Customer reviews — both positive and negative — tend to focus on how automated the loan process is, with several reviewers comparing it to an assembly line. When everything runs smoothly, loans are completed on time and the process is simple. But when there’s an issue, some users complain that it’s hard to get any personalized help.
Rocket Mortgage, previously known as Quicken Loans, also gets pretty high marks from customers. As of December 2021, the company earns a 4.48 out of a 5-star rating on Zillow from over 7,880 reviewers. Satisfied customers mention helpful, attentive and personalized service from loan officers, along with lower-than-expected interest rates and fees. Borrowers also liked Rocket Mortgage’s MyQL to track their loan’s progress. However, some customers were surprised about unauthorized credit inquiries, and others say that loan advisors were pushy when trying to close a loan. While Rocket Mortgage appears to offer good service, it has fairly numerous complaints on the Better Business Bureau website.

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Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

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2 of 2 results
Updated regularly
Loan products offered State availability Min. credit score
Rocket Mortgage logo
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance, Home equity loan
Available in all states
620
Apply online for free and lock in your rate for 90 days.
More info
Compare product selection
Veterans United logo
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
See rates More info
Compare product selection
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