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Better.com vs. Rocket Mortgage

Compare the home loan programs, fees and requirements of these two lenders.

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Fact checked

How do Better.com and Rocket Mortgage compare?

Better.com logo
Rocket Mortgage logo
  • Choose this lender for low closing costs
  • Choose something else if you want to pick your loan servicer
  • A good option for borrowers looking for a conventional or FHA loan
  • Choose this lender for fast turnaround times
  • Choose another lender if you want to meet your loan officer in person
  • A good option for borrowers who prefer a fully online application process

Loans offered

  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA
  • Purchase
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 680

Conventional: 620

States available

Not available in: HI, MA, MN, NV, NH, VT, VA

Available in all states

Pros

  • Quick online preapproval
  • No origination fees
  • No middleman - Better is a direct lender
  • Verification in minutes
  • Fully online process
  • Fast turnaround
  • Multiple loan & repayment options

Cons

  • Only available in some states
  • Limited loan types available
  • Application deposit
  • Some loan types unavailable

Customer reviews

Better gets an A+ rating with the Better Business Bureau, and as of September 2019, it gets an average of 4 out of 5 stars from 214 customers. Both positive and negative reviews tend to focus on how automated the loan process is, with several reviewers comparing it to an assembly line. When everything runs smoothly, loans are completed on time and the process is simple. But when there’s an issue, some users complain that it’s hard to get any personalized help.
Rocket Mortgage looks good online. Trustpilot gives the service a 9.4 out of 10 based on more than 1,000 reviews. Most customers speak highly of its speedy application process and responsive customer service. Rocket Mortgage’s parent company, Quicken Loans, earns a solid A+ from the Better Business Bureau. And of the 2,505 customer reviews as of this writing, a whopping 2,160 are positive — a nearly unheard-of breakdown when it comes to other lenders. It’s not all rosy, however: Some borrowers warn of poor account communication among loan officers. Others report submitting the same documentation multiple times as a result.

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