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Veterans United vs. USAA mortgages

One has more government loan options, but you'll need good credit to qualify.

How do Veterans United and USAA compare?

Veterans United logo
USAA logo
  • Choose this lender for a streamlined online application
  • Choose something else for home equity and HELOC
  • A good option for military members and veterans
  • Choose this lender for access to a variety of VA loans
  • Choose another lender if you’re not a USAA member
  • A good option for military members and veterans

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • Home Equity
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 640

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Focus on veterans
  • Suite of mortgage options
  • Streamlined application
  • 24/7 customer service
  • Solid customer service
  • Specialized help for military members
  • Simplified mortgage process

Cons

  • No equity or specialty mortgage products
  • Little info on non-VA loans
  • Limited branch locations
  • Members only

Customer reviews

As of March 2021, Veterans United has an A+ rating with the Better Business Bureau (BBB) for closing 74 customer complaints in the last three years. VU also rates 4.71 out of 5 stars with 1,314 BBB reviews. There are 6,373 reviews on TrustPilot, where Veterans United has 4.9 stars out of 5. Reviews praised Veterans United for creating an easy experience for clients to reach their goals.
USAA home mortgages is not accredited by the Better Business Bureau (BBB), where it earns a B- rating. And with more than 430 reviews left on the site, it earns just over 1/5 stars. Customers complain of paperwork beyond what they expected and poor communication and transparency. On Trustpilot, USAA gets 2/5 stars, with some customers praising its excellent customer service and low fees while others complain of fraudulent account activity and higher APRs than promised. Though these reviews are for USAA as a whole, and not necessarily its mortgage products. For unfiltered feedback, check out USAA’s Member Community online. USAA responds to most inquiries on the forum, even forwarding negative reviews to more senior departments to sort out any issues.

Compare mortgage lenders and brokers

Compare these lenders and lender marketplaces by the type of home loan you're searching for, state availability and minimum credit score (for a conventional loan). Select See rates to provide the company with basic property and financial details for personalized rates.
Name Product Loan products offered State availability Min. credit score
Morty
(NMLS #1429243)
Morty
Conventional, Jumbo, Refinance
AL, AR, CA, CO, CT, DC, DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MS, MT, NC, NE, NJ, NM, OH, OK, OR, PA, SC, TN, VA, WA, WI, WV
660
Preapproval in minutes and closing in as little as 3 weeks with no origination fees.
SoFi
(NMLS #1121636)
SoFi
Conventional, Home equity, Refinance
Not available in: HI, MO, NM, NY, WV
620
No hidden fees, multiple loan terms, and member discounts available.
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Streamline your mortgage from quote to final payment — all from your computer or phone.
Better
(NMLS #330511)
Better
Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
620
Online preapproval in minutes and no origination fees with this direct lender.
LendingTree
(NMLS #1136)
LendingTree
Conventional, Jumbo, FHA, VA, USDA, Home Equity, HELOC, Reverse, Refinance
Available in all states
620
Connect with vetted home loan lenders quickly through this online marketplace.
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