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Veterans United vs. USAA mortgages

Veterans United wins for its lower advertised rates, higher customer ratings and slightly wider branch availability.

Veterans United and USAA are both top VA lenders. But when it comes to some key factors, we think Veterans United wins.

Our verdict: Veterans United wins

Veterans United and USAA both specialize in VA loans. Geared towards military members and their families, VA loans require 0% down and no private mortgage insurance (PMI). Instead, you pay a one-time VA funding fee of 2.3%, which can be rolled into your loan.

As with any loan, you want to choose the right lender for your needs. We think Veterans United tops its competitor on these important factors, including:

  • Interest rates. Veterans United’s advertised rates are slightly lower than USAA’s. While a fraction of a percent might not seem like much, it could save you thousands.
  • Customer satisfaction. As of December 2021, Veterans United earns 4.78 out of a 5-star rating on Trustpilot from 4,681 customers. USAA only gets 1.3 out of 5 stars from 1,212 customers.
  • Branch availability. Veterans United has 25 branches in the US in 19 states, including Alaska, while USAA has around twenty branches located in a handful of states.

Then there’s reputation. On the Better Business Bureau website, USAA has registered 1,710 complaints as of December 2021 compared to 100 complaints for Veterans United over the past three years. USAA also has a current BBB alert related to USAA’s failure to honor customers’ stop-payment requests.

How do Veterans United and USAA compare?

Veterans United logo
USAA logo
  • Consider Veterans United if you want a top-rated VA lender.
  • Choose another lender if you want a home equity loan or HELOC.
  • Choose this lender for access to a variety of VA loans
  • Choose another lender if you’re not a USAA member

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Available in all states

Pros

  • Focus on veterans
  • Suite of mortgage options
  • Streamlined application
  • 24/7 customer service
  • Solid customer service
  • Specialized help for military members
  • Simplified mortgage process

Cons

  • No equity or specialty mortgage products
  • Little info on non-VA loans
  • Limited branch locations
  • Members only

Customer reviews

As of August 2021, Veterans United has an A+ rating with the Better Business Bureau (BBB) for closing 89 customer complaints in the last three years. VU also rates 4.79 out of 5 stars with 1,468 BBB reviews. There are 7,328 reviews on TrustPilot, where Veterans United has 4.9 stars out of 5. Reviews praised Veterans United for creating an easy experience for clients to reach their goals.
As of November 2021, USAA is not accredited by the Better Business Bureau (BBB), where it earns an A+ rating. And with more than 716 reviews left on the site, it earns 1.23 out of 5 stars. Customers largely complained of slow customer response times, poor communication and transparency and issues when filing claims regarding insurance policies. It’s also worth noting that USAA has closed nearly 1,700 customer complaints in the past three years. On Trustpilot, customers rated USAA 1.3 out of 5 stars with 1,154 reviews. Some customers praised its excellent customer service and low fees. However, most customer reviews reported otherwise. A majority of dissatisfied customers describe a poor customer service experience, slow processes and issues with insurance claims. These reviews are for USAA as a whole and not necessarily its mortgage products. Reviewers on Zillow shed a little more light on USAA’s mortgages in particular. Reviews lean positive, with customers rating USAA 3.64 out of 5 stars based on 74 reviews. Complaints regarding USAA’s mortgages center around unresponsive loan officers, a challenging and frustrating loan process and higher mortgage rates compared to other lenders. Other customers say the process was actually smooth, and loan officers were responsive and knowledgeable. For unfiltered feedback, check out USAA’s Member Community online. USAA responds to most inquiries on the forum, even forwarding negative reviews to more senior departments to sort out any issues.

Compare mortgage lenders

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

Name Product Loan products offered State availability Min. credit score
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
Streamline your mortgage from quote to final payment — all from your computer or phone.
AmeriSave
(NMLS #1168)
AmeriSave
Conventional, Jumbo, FHA, VA, USDA, Refinance
Not available in: NY
620
Great customer reviews and customized rate quotes in three minutes with no SSN needed.
Veterans United
(NMLS #1907)
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
Veterans United stands out from other lenders for its focus on serving the military community.
Better
(NMLS #330511)
Better
Conventional, Jumbo, FHA, Refinance
Not available in: HI, MA, MN, NV, NH, VT, VA
620
Online preapproval in minutes and no origination fees with this direct lender.
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