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  • Details
    • Product details
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KuCoin exchange review

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KuCoin Cryptocurrency Exchange
4.0
★★★★★
Finder score
Fiat currencies
50
Supported assets
741

Our verdict

Buy and sell hundreds of digital currencies on the KuCoin exchange.

KuCoin is a cryptocurrency exchange. Its defining feature is an exceptionally wide range of cryptocurrencies.

In September 2020 KuCoin was hacked and roughly US$150 million of cryptocurrency was stolen. KuCoin said the theft was covered by insurance, and affected users would be compensated.

Your experience with KuCoin depends on your involvement with the cryptocurrency space broadly. KuCoin has demonstrated a strong but advanced user experience, attracting more than 10 million investors worldwide. It boasts that 1 in 4 cryptocurrency users have interacted with KuCoin in the past. This may be because of its wide range of features and its marketplace of 500+ cryptocurrencies. The fees are relatively low depending on your activity on the platform and it processes billions in transaction volume. For the advanced user, there are alternative use cases for KuCoin.

Pros

  • Low fees
  • Very strong selection of cryptocurrencies for those looking to trade a diverse set of coins
  • Strong user base (10 million-plus)

Cons

  • User interface could be intimidating to the cryptocurrency beginner
  • You will not deposit fiat, you’re purchasing coins directly using a third-party mechanism, not your bank account

In this guide

  • Our verdict
  • Details
    • Product details
  • Your reviews

Details

Product details

Product Name KuCoin Cryptocurrency Exchange
Fiat Currencies USD, EUR, GBP, RUB, CNY, AUD, KRW, JPY, TRY, VND & 40 more
Cryptocurrencies BTC, ETH, XRP, BCH, ADA, EOS, LTC, TRX, USDT, BNB & 731 more
Deposit Methods Bank transfer
Credit card
Cryptocurrency
Debit card
PayPal
P2P
Trading Fee Maker: 0.1%
Taker: 0.1%
Deposit Fees Fiat
1.8%

Crypto
BTC: 0
ADA: 0
ETH: 0
Withdrawal Fees Fiat
1 - 10 (USDT)

Crypto
BTC: 0.0005
ADA: 1
ETH: 0.004
Don't invest unless you're prepared to lose all the money you invest. This is a high-risk investment and you should not expect to be protected if something goes wrong. Take 2 mins to learn more.

What is KuCoin?

KuCoin is a cryptocurrency exchange with more than 500 cryptocurrencies listed. The variety of altcoins present on KuCoin makes it one of the biggest cryptocurrency exchanges in the world. As a result, KuCoin markets itself as an altcoin exchange. KuCoin launched its exchange (KuCoin) and its core token KuCoinShares (KCS) in September 2017. Over the course of the following 3 years, KuCoin rose to prominence as an innovator in novel trading products and a first-lister of niche altcoins.

KuCoin is a cryptocurrency exchange born of the ambitions of “two tech geeks” who were early blockchain adopters and who have been engaging with Bitcoin since 2012.

Beyond the technical components of the KuCoin exchange is a social platform, allowing you to “interact with global crypto investors and gain access to timely and trusted crypto news”. Across its 10 million active investors, there have been 1 million newsfeed posts about the industry.

KuCoin offers a mobile trading app, as well as the ability to trade via your desktop. It was one of the first cryptocurrency exchanges to offer a fully featured mobile application. The flexible options for accessing your cryptocurrency trading account enable KuCoin to create a diverse user experience.

KuCoin seems to be prioritizing access to the most cryptocurrencies possible while keeping fees low. The founders of the exchange had experienced the difficulty and poor user experience of the early days of cryptocurrency exchange, including trying to sell on the largest exchange at the time, Mt. Gox.

  • If this is your first exchange: KuCoin has a huge library of cryptocurrencies with relatively low fees. Although it may be intimidating at first, once you’re comfortable making transactions, you will enjoy a large marketplace with low fees and integrated industry news.
  • If you’re switching exchanges: you may be coming to KuCoin for its huge marketplace and low fees. At the same time, you may feel overwhelmed by advanced trading options and user interface.

If you’re new to the cryptocurrency space, KuCoin may feel overwhelming. There are plenty of opportunities for you on the platform but its user experience is advanced.

Finder ratings for KuCoin

Supported cryptocurrencies★★★★★
Transferring money or assets★★★★★
Fees and costs★★★★★
Ease of use★★★★★
Customer service★★★★★
Features★★★★★
Staking/earning★★★★★
Trustworthiness/security★★★★★
Overall score4

What to know about KuCoin

KuCoin mobile app vs KuCoin web

The KuCoin cryptocurrency exchange is available on desktop and via mobile app. You will immediately notice the difference in UX (user experience): web defaults to a light mode while your mobile app defaults to dark mode.

Some will find the mobile version of KuCoin overwhelming. It is loaded with information and, for the cryptocurrency beginner, they may find the desktop version to be a better starting place.

Kucoin’s supported cryptocurrencies

Transferring fiat and cryptocurrency with Kucoin
On the KuCoin exchange, you can only deposit cryptocurrencies or stablecoins like USDT. Depositing cryptocurrencies is fairly straightforward after you have successfully created an account. You can deposit cryptocurrency via the traditional methods of QR code or BTC wallet address. Your deposits will go directly to your main account within KuCoin.

Although you cannot deposit fiat, you can purchase cryptocurrency directly using various purchase methods, as outlined in the table above. That includes a Visa/Mastercard linked to your bank account, usable only after you’ve provided identity documents and passed Know Your Customer (KYC).

Kucoin Image 7

Fiat withdrawal and deposit fees
DepositWithdrawal
1.8%1-10 (USDT)
Crypto withdrawal and deposit fees
DepositWithdrawal
BTC: 0BTC: 0.0005
ADA: 0ADA: 1
ETH: 0ETH: 0.004

What is it like to use KuCoin?

KuCoin is a progressively improving cryptocurrency exchange. From the time of its launch in 2017 to the present, the team has been constantly innovating, and integrating novel features and improvements.

Does KuCoin have good customer support?

KuCoin has decent customer support due to its variety of support mechanisms. Users are typically able to find their own answers through KuCoin’s comprehensive FAQ. However, if the query can only be solved using the help of KuCoin staff then users will need to submit a form, enter a live chat or ask a question on a forum with other users.

The contact form is designed to narrow down the support request, suggest an FAQ topic, and if need be, connect the user with the necessary support staff. Similarly, the instant chat mechanism begins with the user interacting with a support bot, only being connected with a human being in the event that the bot cannot solve the query.

While reports of customer service vary online, the general consensus is that KuCoin staff are supportive and generally able to solve issues faced by users. However, there are also a number of negative anecdotes from users stating that they’ve permanently lost funds due to transaction or technical errors.

Support offeredWait times
Contact Us form6+ hours Average wait time based on the company website.
Live chatInstant – 2+ hours
Forum1 hours+
FAQInstant

Is KuCoin safe? / trust rating

KuCoin has had a bumpy road with respect to the level of trust it attained with its user base. However, despite past hacks and reports of missing funds, KuCoin provides many opportunities to secure individual accounts which increases trust in the overall exchange.

Regardless of the shortcomings, KuCoin maintains and implements the latest security standards from an individual user account perspective. Users are encouraged and walked through the process of setting up 2-factor authentication (2FA), a safety phrase, a trading password, segregated accounts, whitelisted crypto addresses and whitelisted IP addresses. This adherence to the latest security standards improves KuCoin’s overall trust rating.

KuCoin has released no official third-party security audits or insurance providers.

Past hacks

The most notable hack on KuCoin occurred in September 2020 when hackers stole close to US$200 million worth of cryptocurrencies from KuCoin wallets. However, most of these tokens were able to be frozen, destroyed and reissued into KuCoin’s possession. The ability to essentially reverse the hack through direct means calls into question whether or not KuCoin or these projects inhabit the quality of immutability present within cryptocurrencies such as Bitcoin.

Other cohorts of users report funds being missing or failing to be credited to their account after a deposit. While many of these stories are anecdotes, they have eroded trust in KuCoin enough to bring fault to their reputation as being a trusted cryptocurrency exchange.

FCA status

Whilst crypto trading isn’t regulated in the UK, the Financial Conduct Authority (FCA) maintains a register of crypto firms that have passed their AML and counter-terrorism checks. However, KuCoin has no UK entity and therefore you won’t find it on the FCA’s register.

Signing up on KuCoin

Signing up for KuCoin exchange is easy and can be done in just a few simple steps. It should be noted that identity verification is not required for those wishing to trade already-owned crypto assets on the exchange. Simply sign up and deposit assets to begin trading.

Compare Kucoin against other exchanges

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Crypto is unregulated in the UK; there's no consumer protection; value can rise or fall; tax on profits may apply*.
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Name Product Deposit methods Fiat currencies Cryptocurrencies Offer Disclaimer Link
eToro UK Cryptoasset Investing
Bank transfer, Debit card, eToro Money

21

76

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Finder Award
Kraken Cryptocurrency Exchange
Bank transfer, Credit card, Cryptocurrency, Debit card, Apple Pay, Google Pay, SWIFT

7

238

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Uphold - Digital Asset Platform
Bank transfer (ACH), Debit card, Apple Pay, Google Pay

27

214

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Disclaimer: Star ratings are only displayed for products with 10 or more reviews.
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Image source: KuCoin

* Cryptocurrencies aren't regulated in the UK and there's no protection from the Financial Ombudsman or the Financial Services Compensation Scheme. Your capital is at risk. Capital gains tax on profits may apply. Cryptocurrencies are speculative and investing in them involves significant risks - they're highly volatile, vulnerable to hacking and sensitive to secondary activity. The value of investments can fall as well as rise and you may get back less than you invested. Past performance is no guarantee of future results. This content shouldn't be interpreted as a recommendation to invest. Before you invest, you should get advice and decide whether the potential return outweighs the risks. Finder, or the author, may have holdings in the cryptocurrencies discussed.

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