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People’s Choice car insurance review

Our analysis of the car insurance on offer through People’s Choice will help you decide if it’s the right fit for you.

Are you searching for the right car insurance at a discount price? You’ll find all the usual levels of car cover through People’s Choice. And this broker, which has been given a 5-star Defaqto rating for its car insurance, promises to find you comprehensive cover at a great price. But what exactly does it offer?

Who is People’s Choice?

People’s Choice is an insurance broker that works with a panel of insurance providers to offer car, van, motorbike and home insurance.

People’s Choice is in the Hastings Insurance Group, along with Hastings Premier, Hastings Direct, Hastings Essential and Insure Pink.

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What are People’s Choice’s levels of cover?

People’s Choice Third Party Cover

Third party cover is the minimum level of cover that is offered by People’s Choice. All drivers in the UK are legally required to have at least this level of car insurance. If you are responsible for causing an accident, you’ll be protected for damage to third party vehicles or property. Though it won’t cover any damage to your own car.

People’s Choice Third Party Fire and Theft Cover

You’ll get the same level of cover as third party but this will also provide protection against any fire damage or theft of your car.

People’s Choice Comprehensive Cover

This is the highest level of cover on offer and will give the same protection as the other levels as well as insuring your vehicle against accidental damage and vandalism. It’s always worth getting a quote for comprehensive as in some cases, it can be cheaper than lower levels of cover due to the risk profile of customers who choose them.

What is covered under my policy?

Cover benefitsThird partyThird party, fire and theftComprehensive
Liability to other people
90-day European cover to match cover level in UK
Fire and theft
Accidental damage
Courtesy car
Medical expenses
Personal accident cover
Personal belongings cover
Windscreen cover

Optional extras

In addition to the standard levels of cover, People’s Choice can also provide a range of additional protection to bolt onto your policy, including:

  • Breakdown cover
  • Legal expenses cover
  • Personal accident cover
  • Courtesy car cover
  • Key cover
  • Motor excess protector

General exclusions

Any cover arranged through People’s Choice is likely to become invalid if any of the following arises:

  • Your car is being driven by an unnamed driver on your policy or by a person that does not have a valid driving licence.
  • Your car is used for rallies, races or competitions.
  • You are paid to carry passengers.
  • You fail to pay for your premium.
  • You change your car during the policy term to a car that the insurer cannot cover.
  • You do not provide the correct documents to support your application.

Check your policy for further details to confirm your cover is valid.

How to save on your car insurance policy through People’s Choice

  • Having a secure location to park your car. Cars kept in a garage or on a secure driveway are usually cheaper to insure.
  • Mileage reduction. If you start working part-time or your long commute becomes much shorter, letting your insurer know about a reduction in your mileage could result in cheaper insurance.
  • Larger excess. Agreeing to pay a bigger voluntary excess could make your overall premium cheaper. But remember that your insurer won’t pay out for a claim that costs less than your excess. So be careful about making it too high, as it could leave you out of pocket if damage occurs.
  • Smaller car. Choosing to drive a small and safe car is likely to lower your premium.

What is my excess?

Your insurance excess is the amount of money you have to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount. A compulsory excess amount might vary depending on the age of your car and your driving experience.

A voluntary excess is normally an amount set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess, which could in turn reduce your premium.

You’ll find details about any compulsory or voluntary excesses in your policy document.

What is the claims process for People Choice?

You should call the People’s Choice claims line on 0333 321 9800 to register a claim. This is a 24-hour claim line open seven days a week. You’ll need to provide the following when making a claim:

  • Date, time and location of incident
  • Names and contact details of all parties involved
  • Vehicle registration numbers of all vehicles involved
  • Details of loss such as fire, theft, accident
  • Photographic evidence, if available can be emailed to motorclaims@hastingsdirect.com

It’s vital that you let your insurer know about an incident as soon as possible, even if it’s not your fault. Failure to do this could result in a rejected claim later on.

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Frequently asked questions


*Disclaimer: Please take reasonable care to answer all the questions honestly and to the best of your knowledge. If you don’t answer the questions correctly, your policy may be cancelled, or your claim rejected or not fully paid.

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