H&R Insurance car insurance review

Our analysis of the car insurance on offer through H&R Insurance will help you decide if it's right for you.

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H&R Insurance is a broker that says it uses over 40 years’ experience to help you track down great car cover at an affordable price. It offers optional extras to enhance policies, too. Here’s what you need to know.

Who is H&R Insurance?

H&R Insurance is a broker that’s been going since 1972. As well as offering car insurance, H&R Insurance offers motorcycle, taxi, home and commercial cover amongst other products.

What are H&R Insurance’s levels of cover?

Third party.
Third party cover is the minimum level of cover that is offered by H&R Insurance. All drivers are legally required to have at least third party car insurance to be on the UK roads. If you are responsible for causing an accident, you’ll be protected for damage to third party vehicles or property. You won’t be protected for any damage to your own car. And don’t assume this is the cheapest option because it offers the least protection. Sometimes, this cover may work out more expensive than comprehensive. Check each cover level to see which offers the best value for you.

Third party, fire and theft. You’ll get the same level of cover as third party but this will also provide protection against any fire damage or theft of your car.

This is the greatest level of cover on offer and will provide the same protection as the other levels as well as insuring your vehicle against accidental damage and vandalism. It’s always worth getting a quote for comprehensive cover, as in some cases, it can be cheaper than lower levels of cover due to the risk profile of customers who choose them.

What is covered under my H&R Insurance policy?

Cover benefitsThird partyThird party, fire and theftComprehensive
Liability to other people and property
Fire and theft
Accidental damage

Beyond the standard cover benefits above, any other benefits to your insurance policy will vary depending on the insurer that is able to provide the cover through H&R Insurance.

Check your policy details carefully to ensure you have the right cover for your needs.

Optional extras

H&R Insurance offers extras that can be added to a car insurance policy. These include:

  • Breakdown cover
  • Legal protection cover
  • Excess cover

What policy exclusions are there?

Any cover arranged through H&R Insurance is likely to become invalid if any of the following arises:

  • You are paid to carry passengers.
  • You fail to pay for your premium.
  • Your car is being driven by an unnamed driver on your policy or by a person that does not have a valid driving licence.
  • Your car is used for rallies, races or competitions.
  • You change your car during the policy term to a car that the insurer cannot cover.
  • You do not provide the correct documents to support your application.

Check your policy for further details to confirm your cover is valid.

How do I make a claim?

H&R Insurance has a claims department that you can call on 01224 848 388. This line is open Monday – Friday 9.00am – 5.00pm. If you need to report a claim outside of these hours, you will need to leave a message in order for a representative to return your call at the earliest opportunity. Alternatively, you can email your claim to the following email address: claims@hrinsure.co.uk.

H&R Insurance recommends you have the following to hand when you make a claim:

  • Your details and personal contact details.
  • Details about the incident such as date and time.
  • Details about the damage to your car and whether it is driveable.
  • Details of all third parties and their passengers involved in the incident.
  • Details of all passengers in your car and any witnesses of the incident.
  • Crime reference number, if relevant.
  • Name and details of the police officer in attendance.

You’ll need to have your insurance policy details as well as all facts about the incident to hand.

It’s important that you let your insurer know about an incident as soon as possible, even if it’s not your fault. A delay in reporting an incident or failure to report it could result in a rejected claim later on.

What is my excess?

Your insurance excess is the amount of money you have to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount.

A voluntary excess is normally an amount set by you when taking out a policy. You’ll have the option of adding or increasing a voluntary excess, which could in turn reduce your premium.

Meanwhile, a compulsory excess amount might vary depending on the age of your car and your driving experience.

You’ll find details about any compulsory or voluntary excesses in your policy document.

H&R Insurance customer reviews

There are no reviews for the company on the platform Trustpilot. There are some reviews on the Review Centre site, but they’re several years’ old; there’s a fairly even split between positive and negative reviews. (Last updated: July 2021.)

H&R Insurance pros and cons


  • Car cover for a range of budgets.
  • A range of optional extras to enhance cover.


    compare other car insurance policies on the market.

    The offers compared on this page are chosen from a range of products we can track; we don't cover every product on the market...yet. Unless we've indicated otherwise, products are shown in no particular order or ranking. The terms "best", "top", "cheap" (and variations), aren't product ratings, although we always explain what's great about a product when we highlight it; this is subject to our terms of use. When making a big financial decision, it's wise to consider getting independent financial advice, and always consider your own financial circumstances when comparing products so you get what's right for you. Most of the data in Finder's comparison tables has the source: Moneyfacts Group PLC. In other cases, Finder has sourced data directly from providers.
    *Based on data provided by Consumer Intelligence Ltd, www.consumerintelligence.com (Mar ’24). 51% of car insurance customers could save £539.54
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    Helen Champion was an associate editor at Finder. She has worked in communications for over 16 years and currently writes on a range of topics including insurance and money transfers in the hope of empowering people to make better financial decisions. During her broadcast career, she helped to produce hundreds of news and breaking news reports for Associated Press TV and ITV News. And in public relations, she managed several high-profile public relations campaigns for Macmillan Cancer Support, the General Medical Council and overseas for Qatar Foundation on behalf of BLJ Worldwide. Helen has a Bachelor of Arts in Journalism from the University of Lincoln, a passion for practising karate in the dojo and a deep love of making mischief with her sons. See full bio

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