It’s a legal must to have at least third party insurance for your car in the UK, and by agreeing to have your driving monitored by a black box in your car, you could lower your premiums. Bell claims to be able to offer a better deal on this type of insurance. We’ve looked at what the policy includes and whether there are any restrictions.
What's in this guide?
- Who is Bell?
- Who underwrites Bell car insurance?
- What is black box car insurance?
- What are Bell's levels of cover?
- What's covered under my policy?
- What is my excess?
- What is the claims process for Bell?
- Bell car insurance customer reviews
- Pros and cons for Bell car insurance
- Frequently asked questions
Who is Bell?
Black box car insurance is an innovation that is helping safe young drivers avoid being penalised for the risk profile of their age group (who are prone to having expensive accidents). Bell offers two levels of cover: third party, fire and theft, and comprehensive insurance. Plus you’ll only have to drive with the black box for the first six months of your first policy. Plus, Bell doesn’t impose mileage restrictions or curfews.
Who underwrites Bell car insurance?
Bell’s car insurance policy is underwritten by Admiral.
What is black box car insurance?
Designed to separate out the safe from the speeders, black box car insurance is aimed at less risky young drivers who might otherwise be tarred with the brush of the 17-25 age group. Rather than paying the premium for the higher likelihood of accidents, safe young drivers can install a monitoring device in their car to prove to an insurer that they drive responsibly, resulting in lower premiums.
With Bell, the black box is a simple plug-in device that will monitor your driving for the first six months of your policy, and your premium may be reduced upon renewal. Bell also promises not to raise the cost of your insurance if you don’t get a great black box score, although your premium will be raised if you go for renewal after the policy completes.
What are Bell’s levels of cover?
There are three levels of car insurance with Diamond:
Whether you opt for comprehensive cover or TPFT, you can increase your level of cover with Bell’s optional extras, making sure your car is protected to the level you want. Bell’s optional extras come in a range of levels of protection, and are:
- Breakdown cover. Available as Local, National Plus and European Plus, Bell’s breakdown cover includes roadside assistance and a choice between onward travel and return expenditure or overnight stay expenses should your car be unable to carry on with the journey.
- Motor legal protection. This means you can claim for the cost of legal expenses that arise from any accident you find yourself in as well as any legal disputes about your car or the cost of claiming back expenses if an accident is not your fault.
What’s covered under my policy?
|Cover||Third party, fire and theft||Comprehensive|
|Black box and installation||✓||✓|
|Audio cover||Max £1,250||Max £1,250|
|Personal belongings||–||Up to £100|
|Personal injury||–||Up tp £5,000|
|24hr emergency helpline||–||✓|
What is my excess?
It’s important to read your policy carefully as it will detail how much of any claim you will be expected to pay before your insurer will pay out. This is called the excess, and how much it is depends on your policy and what kind of claim you are making.
What is the claims process for Bell?
If you need to make a claim, you can call Bell’s claims team on 0333 220 2041 at any time. Alternatively, you can claim via Bell’s online claims form, available on its website.
Bell car insurance customer reviews
On customer review platform Trustpilot, Bell has 1.8 out of 5 stars and a rating of “Poor”, based on more than 120 reviews.
On similar platform, Reviews.io, the company has 3.3 out of 5 stars, based on more than 160 reviews. 60% of customers say they would recommend the service.
Customers like the good service, but some report price hikes and a lack of transparency (updated December 2020).
Pros and cons for Bell car insurance
- Affordable policies.
- Fewer restrictions than many other black box providers.
- Audio equipment and European cover included as standard in both policy levels.
- 24/7 emergency helpline.
- Only black box policies available, which means your driving will be monitored.
- The cover on offer is not as comprehensive as some other providers.
If you’re a young driver looking to save on your car insurance policy and you don’t mind having your driving monitored, Bell and its black box policy could be a great option for you.
The cover is not as comprehensive as what’s on offer from some other providers, but it’s generally more affordable. Bell’s black box policy comes with less restrictions than most other black box providers and there’s a 24/7 emergency helpline available to all customers.
Frequently asked questions
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