In 2012 Sky launched NOW in an effort to muscle in on streaming platforms such as Netflix and Amazon Prime.
Since then, NOW has grown into more than just a streaming service. It is now a ‘triple-play’ provider, offering combined TV, broadband, and home phone packages. Their leading offer is a bundle helpfully called ‘The Combo’.
If you were ever put off having a satellite dish installed in order to access Sky, NOW offers a similar home entertainment package through your aerial (based around Freeview TV) so you don’t have to get a big dish with high installation costs.
Follow the rest of this guide to find out all you need to know about NOW, and whether they might be the right provider for you. Check the table below to see some of NOW’s current offers.
What broadband packages does NOW offer?
NOW’s leading offer is ‘The Combo’, which includes TV, broadband, and phone calls. You aren’t able to exclusively buy broadband from them, and have to opt for some form of combination.
Within ‘The Combo’, you can customise your package to include one of three different broadband options; ADSL, Fibre and Super Fibre. You then have the option of adding on a TV Entertainment Pass, Sky Cinema Pass, Sky Sports Pass and Kids Pass.
Even better with NOW you can get all of this without signing up to a long term contract. This grants you the flexibility to cancel or change your package whenever you want.
What is 'line rental'?When shopping around for broadband deals, it’s easy to be drawn in by an eye-catching “£9.99 a month” deal. What these deals might be failing to mention is something called “line rental”.
Broadband generally needs a phone line to connect to the internet. BT owns the country’s phone line network, and charges other providers to use the lines. This cost is passed on to the customers and is called “line rental”.
What add-ons come included with the NOW ‘Combo’?
- NOW Hub. Free router included with all packages.
- Unlimited. All of NOW’s current packages come with no usage limit.
- NOW Smart Box. This is what you’ll use to access live TV, on demand services, and any additional channels (if you choose to add them).
- Set up. These are included in the costs.
Does NOW offer any broadband bundles?
NOW basically is a bundle. All of the products come with some TV and broadband combination.
TV categories are divided into four, just like Sky – Entertainment, Cinema, Sports, and Kids. NOW have regular offers, so prices may vary.
- EntertainmentBinge on over 250 box sets and watch the latest must-see TV on 11 channels you won’t find on Freeview.
- Sky CinemaEnjoy over 1000 movies On Demand and 16 new premieres every month.
- Sky Sports Access to 10 Sky Sports channels from
- Kids TV Kids pass provides 6 dedicated channels for your kids plus thousands of episodes on demand.
You can choose a combination of as many of these packages as you like but must select at least one. The main selling point of these add on TV packages is that they’re completely flexible. No permanent contract is required so you can opt in and out of them on a monthly, and even daily basis.
Here’s a list of the TV channels that come with NOW’s most popular Entertainment Pass.
- Sky 1
- Sky Arts
- Sky Living
- Sky Atlantic
- Comedy Central
- ITV Encore
- Nat Geo Wild
- Viceland (On Demand Only)
- ABC Family (On Demand Only)
Pros and cons
NOW broadband customer service
NOW’s online chat service is available through their website, 24 hours a day, 7 days a week.
NOW is a purely online service and therefore don’t provide any form of phone number where you can contact them, however you can message them via Twitter – @NOWHelpTeam, or Facebook – https://www.facebook.com/NOWtv/ for alternative means of contact.
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