Figure Pay prepaid debit card review

How do I get the Figure Pay card?

To get the Figure Pay card, you must live in one of the 17 states it serves. Sign up in six steps:

1. Go to the provider’s site and follow the steps to apply.
2. Select Personal, then Figure Pay. If Figure Pay isn’t available in your state yet, enter your email address to join the waitlist.
3. Select the Apple App Store or Google Play Store link and download the app.
4. Launch the app and follow the instructions to create your account and link a funding source.
5. Once your account is active, tap Figure Pay Visa Prepaid Card.
6. Select Order now and confirm your mailing address.

What you’ll like about Figure Pay

Figure Pay has some standout features that set it apart from typical prepaid cards.

• No fees. The only fee associated with this account is a $2.50 fee for using out-of-network ATMs. But you can avoid this fee by using in-network Allpoint ATMs.
• Cash rewards. Figure Pay participates in the Dosh rewards program, letting you earn cash back for purchases from select retailers. But we spoke to two customer representatives who were unable to tell us which retailers, up to how much cash back and if there are any rewards limits.
• Peer-to-peer payments. Instantly send money to friends and family who also have Figure Pay accounts.
• Access buy now, pay later loans. If you’re approved for credit loans, you can finance any $10 to $2,500 in-store purchase by turning on Loan Mode in the app. You’ll have four months to pay off the one-time installment loans, and on-time payments will reflect positively on your credit report.

What to watch out for

There are also some potentially deal-breaking drawbacks associated with this account.

• Not available in all states. Figure Pay is still rolling out, and accounts are currently available in 17 states.
• Doesn’t support digital wallets. Figure Pay cards don’t work with digital wallets, such as Apple Pay and Google Pay, but the company plans on supporting this feature in the future.
• No wire transfers. You can’t send or receive wire transfers via this account. You can send bank-to-bank ACH transfers for free, but those transactions may take two business days to clear, whereas wire transfers are often instant.
• No subaccounts. Some other prepaid debit cards, such as the Bluebird card, let you set aside funds for short- and long-term savings goals, but Figure Pay doesn’t offer that feature.

Is the Figure Pay card safe?

Yes, Figure Pay cards are legit. The deposit account is held at UMB Bank, and Pathward issues your Figure Pay Visa Prepaid Card. Both UMB Bank and Pathward are members of the FDIC, so your account is insured for up to $250,000.

Figure Pay reviews and complaints

Figure is not accredited by the Better Business Bureau (BBB), which gives it an F rating based on its handling of two complaints during the past three years. Figure also has 26 reviews on the BBB’s website, with an average rating of 2 out of 5 stars.

In contrast, Figure has nearly 1,500 on Trustpilot, where it earns an average rating of 4.7 out of 5. But all the reviews are about Figure’s lending division and not about its Figure Pay card and account.

Compare Figure Pay card with other prepaid debit cards

Use this table to see how other prepaid debit cards compare based on fees and ATM networks.

How long will it take to get my card?

It will take approximately seven to 10 business days for your card to arrive after you request one in the app.

I got the card. Now what?

Once your Figure Pay card arrives, you can use it in the following five ways.

• Make purchases. Purchase items anywhere Visa is accepted.
• Earn rewards. Check the app for qualifying retailers where you can earn cash back.
• ATM withdrawals. Withdraw cash for free from any Allpoint ATM.
• Transfer funds. Instantly send funds to other Figure Pay cardholders.
• Buy now, pay later. Activate Loan Mode in the app and finance in-store purchases up to $2,500 if approved.

3 funding options

Figure Pay accounts don’t support wire transfers, cash deposits or mobile check deposits. But you can move money into this account in the following ways:

1. ACH transfers
2. Direct deposit
3. Peer-to-peer payments

How can I contact Figure?

If you need help with your Figure Pay account, you can contact the company in the following ways.

• Chat with someone via Figure’s website.
• Call 800-260-1795 on weekdays from 6 a.m. to 6 p.m. PT.
• Send a message to help@figure.com.
• Send mail to Figure Payments Corporation dba Figure Pay, 100 West Liberty Street, Suite 600, Reno, NV 89501.

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