Poloniex global cryptocurrency exchange – review

Poloniex is one of the world’s most active cryptocurrency exchanges offering strong security and advanced trading features.

Based in San Francisco, Poloniex has quickly emerged as one of the world’s leading digital currency exchanges. The platform not only allows you to exchange cryptocurrency but also to trade on margin – something rarely offered in the cryptocurrency market.

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Fiat currencies




Product Name Poloniex Digital Asset Exchange
Fiat Currencies USD, EUR, AUD, CAD, CHF, CZK, DKK, GBP, HUF, ILS & 26 more
Cryptocurrencies BTC, TRX, ETH, BCH, SOL, ADA, XRP, BNB, DOT, LTC & 377 more
Deposit Methods Credit card
Debit card
Trading Fee Maker: 0-0.125%
Taker: 0.04-0.125%
Deposit Fees None
Withdrawal Fees Fees vary

US-based users can no longer trade on Poloniex, and have until 15 December 2019 to withdraw their assets.
To do so, they should go to the new and separate Poloniex USA website to make a withdrawal.

If you’re looking for a cryptocurrency exchange in the USA, you may want to consider one of the exchanges like Poloniex listed below.

Disclaimer: This page is not financial advice or an endorsement of digital assets, providers or services. Digital assets are volatile and risky, and past performance is no guarantee of future results. Potential regulations or policies can affect their availability and services provided. Talk with a financial professional before making a decision. Finder or the author may own cryptocurrency discussed on this page.

Which fiat and cryptocurrencies are supported?

  • Supported fiat currencies: USD, EUR, AUD, CAD, CHF, CZK, DKK, GBP, HUF, ILS
  • Supported cryptocurrencies: Approximately 386 cryptocurrencies

Which payments methods are accepted?

  • Credit card
  • Cryptocurrency
  • Debit card
  • Simplex

What is Poloniex?

Poloniex is one of the leading digital currency exchanges in the US. It offers access to hundreds of cryptocurrencies.

The platform offers traders unique features for analyzing the crypto market and executing trades.

From a financial security perspective, Poloniex does not operate on fractional reserves. This means that any funds you put into the exchange are only used to facilitate trades on your account.

Available countries

Poloniex services are offered across the globe.

How much will it cost me to use Poloniex?

Poloniex operates a tiered fee structure. Below is a full breakdown when bitcoin (BTC) is the currency.

MakerTakerTrade Volume (trailing 30 day avg)
0.15%0.25%< 600 BTC
0.14%0.24%600 BTC
0.12%0.22%1,200 BTC
0.10%0.20%2,400 BTC
0.08%0.16%6,000 BTC
0.05%0.14%12,000 BTC
0.02%0.12%18,000 BTC
0.00%0.10%24,000 BTC
0.00%0.08%60,000 BTC
0.00%0.05%120,000 BTC

Every trade occurs between two parties – the maker and the taker. The maker is the one whose order exists on the order book prior to the trade. The taker is the one who places the order that “takes” the maker’s order.

Withdrawal and deposit fees are based on the blockchain’s minimum transaction fee.

How quickly will my funds be available?

The process of depositing and withdrawing coins can take between 30 minutes and 1 hour to complete. You can locate your withdrawal by selecting Balances > History in the main menu. Your deposit information will be located in the same place.

Are there any transfer limits?

Poloniex operates a tiered withdrawal limit based on verification. Your initial daily withdrawal limit will likely be US$2,000. Upon verification, your daily limit will rise to US$25,000.

However, you’ll be submitting a lot of information to get the maximum withdrawal limit, including photo ID, address and even a picture of yourself holding the ID.

Apparently, there’s also a third level of verification that can provide limits in excess of US$25,000. However, the details aren’t published online, which means you’ll need to contact customer support for more information.

How secure is Poloniex?

Poloniex came under fire after a major security breach wiped out more than 12% of its bitcoin. Since the 2014 hack, the broker has been slowly rebuilding its reputation on the security front.

On the face of it, Poloniex has sound security protocols given that the vast majority of its customer deposits are stored offline.

Poloniex also runs auditing programs 24 hours a day, 7 days a week, 365 days a year. It’s their job to report and block any suspicious activity.

Like other exchanges, Poloniex enables 2-factor authentication, which can greatly enhance the security of your account.

The topic of privacy is subject to much more debate, as you will be required to dole out a lot of personal details when going for Level 2 verification.

Customer support

Although Poloniex is said to offer extensive customer support, feedback on its support team has been largely negative. Complaints about long response times and withdrawal issues have been especially harsh.

That being said, the platform has a ticketing system and email support for existing account holders only.

Pros and cons


  • One of the largest selections of cryptocurrencies
  • Margin trading
  • Good liquidity
  • Stop-limit orders to reduce risk


  • Negative reviews from the cryptocurrency community regarding withdrawals and customer support
  • Customer service seen lacking
  • Slow website

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Supported Cryptocurrencies


Supported Cryptocurrencies


Deposit methods

Bank transfer (ACH), Debit card, PayPal, Wire transfer, Apple Pay, Google Pay

Deposit methods

Debit card, PayPal, Wire transfer, Online banking

Trading Fee

Maker: 0.00 - 0.4%
Taker: 0.05 - 0.6%

Trading Fee

1% fee for buying or selling cryptoassets

Withdrawal Fees

ACH: Free
Wire transfer: US$25
SEPA: EUR€0.15

Withdrawal Fees


Next steps

Before deciding to trade, you need to review the features of Poloniex. If you’d like to give it a try, head over to its site and select Create Your Account. After initial registration, you’ll be prompted to activate your account and complete your profile. From there, you’ll be ready to start depositing cryptocurrency.

Poloniex exchange website screenshot

Frequently asked questions

Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.

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    Default Gravatar
    August 14, 2019

    How can I trust a financial service provider without any customer sewrvice level? The service level has never been great, but now the service advisers literally seems absent, formerly they just have been anonymous. Do not entrust your money to any financial service provider that does not count with at least an accessible, transparent and responsive customer service desk: automated response, no phone number, no concrete address…

      Avatarfinder Customer Care
      August 15, 2019

      Hi David,

      Thanks for contacting Finder and thank you for your review.
      I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention.

      Kind Regards,

    Default Gravatar
    December 28, 2017

    Can i buy stellar from Poloniex with USD?

      Default Gravatar
      December 28, 2017

      Hi Johnny,

      Thanks for your inquiry.

      As of today, Poloniex can only trade Stellar with other cryptocurrencies. Here are other ways to buy Stellar. Check out that page to learn more.

      Hope this information helps


    Default Gravatar
    November 2, 2017

    I’m from Kosovo-Albania, If I open account with my adress, will be available to exchange and to buy and sell from that account?

      Default Gravatar
      November 2, 2017

      Hi Aqlys,

      Thanks for your inquiry

      Yes, you may. This platform offers unique features for analyzing the crypto market and executing trades.

      Poloniex does not operate on fractional reserves. This means that any funds you put into the exchange are only used to facilitate trades on your account.

      Please feel free to check the page above for more information.

      Hope this information helps


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