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USAA vs. American Family: Which provider is better?
USAA vs. American Family
USAA has been proudly providing insurance for our military and their family members since 1922. Although American Family has been around for nearly as long, it isn’t quite the household name that USAA is. But don’t rule this smaller company out. American Family aims to gain the trust of its customers through top-notch customer service and protection.
Like American Family, USAA has a great reputation for customer service. The company gets an A+ from the Better Business Bureau and astounding 5 out of 5 rating from J.D. Power. Both companies also offer discounts to make car insurance more affordable, like USAA’s military discount and American Family’s defensive driver discount.
So which one should you choose? Take a look at our side-by-side comparison below, and you’ll get the info you need to pick the provider that best suits your needs.
Our top pick: USAA
Affordable car insurance with highly rated customer service for military members and their families. Only available to military members, veterans and affiliated military members.
- Save when you bundle your home and car insurance
- Driver & vehicle discounts
- 24/7 claims service through USAA’s free mobile app
- Membership savings
- Get dividends from company profits
- Flexible premium payments
- For military members & family
- Convenient service through the mobile app
- Coverage around the world
|
|
|
|---|---|
| Affordable car insurance with highly rated customer service for military members and their families. Only available to military members, veterans and affiliated military members. | American Family Insurance aims to gain the trust of their customers through top-notch customer service and protection. |
| All 50 states | AZ, CO, GA, ID, IL, IN, IA, KS, MN, MO, NE, NV, ND, OH, OR, SD, UT, WA, WI |
| Optional | Optional |
| No | Yes |
| Yes | Yes |
| Yes | Yes |
| Yes |
Yes |
| Online Phone |
online phone |
| 12 months 6 months custom |
12 months monthly custom |
| Yes | Yes |
| Yes | Yes |
| Yes | No |
| Yes | Yes |
| Yes | Yes |
| Yes | Yes |
| Yes | Yes |
| Yes | Yes, up to 10% |
| Yes | No |
| Yes | Yes |
| Yes | Yes |
|
|
|
Bottom line
If you qualify for insurance through USAA, you can’t go wrong with its excellent customer service and dedication to meeting the financial needs of our military and their family. But keep in mind your personal situation when comparing USAA and American Family, because although one provider might offer more discounts than the other, those discounts might not apply to you.
Compare your car insurance options to find the best insurance company for you.
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