Capital One vs. Chase bank accounts

Chase is one of the biggest banks in the country, with Capital One accounts holding their own in the online market. Compare customer service, account features, rates and fees among these two institutions.

What’s in this guide?

• Pros and cons of Chase
• Pros and cons Capital One
• Savings accounts
• Checking accounts

• Certificates of deposit
• Other products
• Branches and ATMs
• Special features

Pros and cons of Chase vs. Capital One

Chase

Pros

• More branches. One of the largest branch networks in the country with nearly 4,900 brick-and-mortar locations in 26 states.
• Sign-up bonuses. You may qualify for sign-up bonuses for new accounts.
• Larger product lineup. Chase has a much larger product lineup, with its college 529 Plan, mortgages and lines of credit.

Cons

• Lower rates. Chase‘s interest rates fall well below the national average — and are much lower than Capital One.
• Higher fees. Chase‘s monthly fees and other service charges are higher than Capital One‘s.

Capital One

Pros

• Higher rates. You’ll earn far more interest on Capital One‘s deposit accounts.
• Lower fees. Capital One has lower service fees on all of its accounts.
• More ATMs. Customers have access to 39,000 ATMs compared to Chase‘s 16,000.

Cons

• Fewer products. Capital One has fewer financial products than Chase, so you might need to go elsewhere for home loans and investment products.
• Limited customer service. You’ll only get automated assistance after hours.
• No sign-up bonuses or rewards. While Capital One offers some rewards credit cards, you won’t get sign-up bonuses or rewards on its deposit accounts.

Chase vs. Capital One savings accounts

Chase offers two savings accounts that offer APYs between 0.01% to 0.11% — if you have a balance of at least $250,000. Capital One only offers one account, but it’s the clear winner in this category for its much higher APY and lower fees.

Winner: Capital One

Chase vs. Capital One checking accounts

Chase offers three standard checking accounts compared to Capital One‘s single option. However, there are no monthly fees for the Capital One account and you’ll earn a minimum of interest, making it the much stronger option here.

Winner: Capital One

Chase vs. Capital One certificates of deposit

Both banks offer multiple certificates of deposit, but Chase has far more term options. However, its rates pale in comparison to what its competitor offers, making Capital One the winner in this category.

Winner: Capital One

Other products from Chase and Capital One

Both banks offer a range of other products, but Chase is a much larger institution with a broader product lineup.

Chase and Capital One branches and ATMs

Customer service is available seven days a week for both banks, but Chase‘s customer service is far more accessible:

	Chase	Capital one
Branches	Nearly 4,900	550 + 35 Capital One Cafés
ATMs	16,000	39,000+
Customer service	Phone 24/7 Social media Live chat	Phone 8 a.m.–11 p.m.

Special features of Chase and Capital One

Both banks have special features that make them stand out from their competition:

Chase	Opening bonuses 24/7 customer service
Capital One	Capital One Cafés CreditWise credit score tool

Winner: Tie

Bottom line

Chase and Capital One offer significantly different banking experiences with a range of banking products. If you prefer online banking with higher rates and lower fees, Capital One could be for you. Go with Chase if you want more branch access and opening bonuses. If you want to compare more options, you may find something that better meets your needs.

Frequently asked questions

• What's a Capital One Café?

  Capital One Cafés are a mix between bank branches and coffee shops. The cafés are open to the public, but there are also tellers to answer questions and help customers.

• Which states don't have Chase branches?

  Chase doesn’t have branches in Hawaii, Kentucky, Louisiana, Massachusetts, Maine, Missouri, New Hampshire, Oklahoma, Rhode Island, Vermont or West Virginia.

• What's the Capital One credit score tool?

  CreditWise, Capital One’s credit score tool lets anyone check, monitor and protect their credit score for free. You can also use a simulator to determine the potential impact of a financial decision before committing to anything.