Capital One vs. Chase bank accounts

How this banking giant compares to a smaller online institution.

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Chase is one of the biggest banks in the country, with Capital One accounts holding their own in the online market. Compare customer service, account features, rates and fees among these two institutions.

Pros and cons of Chase vs. Capital One

Chase

Pros
  • More branches. One of the largest branch networks in the country with over 5,000 brick-and-mortar locations in 26 states.
  • Sign-up bonuses. You may qualify for up to $600 in sign-up bonuses for new accounts.
  • Larger product lineup. Chase has a much larger product lineup, with its college 529 Plan, mortgages and lines of credit.
Cons
  • Lower rates. Chase‘s interest rates fall well below the national average — and are much lower than Capital One.
  • Higher fees. Chase‘s monthly fees and other service charges are higher than Capital One‘s.

Capital One

Pros
  • Higher rates. You’ll earn far more interest on Capital One‘s deposit accounts.
  • Lower fees. Capital One has lower service fees on all of its accounts.
  • More ATMs. Customers have access to 39,000 ATMs compared to Chase‘s 16,000.
Cons
  • Fewer products. Capital One has fewer financial products than Chase, so you might need to go elsewhere for home loans and investment products.
  • Limited customer service. You’ll only get automated assistance after hours.
  • No sign-up bonuses or rewards. While Capital One offers some rewards credit cards, you won’t get sign-up bonuses or rewards on its deposit accounts.

Chase vs. Capital One savings accounts

Chase offers two savings accounts that offer APYs between 0.01% to 0.11% — if you have a balance of at least $250,000. Capital One only offers one account, but it’s the clear winner in this category for its much higher APY and lower fees.

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Winner: Capital One

Name Product Interest rate (APY) Fee Minimum deposit to open
0.01%
$5 per month
(can be waived)
$0
Get a $150 bonus when you open a new Chase Savings account, deposit a total of $10,000 or more in new money within 10 business days and maintain a $10,000 balance for 90 days.
1.90%
$0
$0
A fee-free online savings account with a great rate for any savings balance.
0.01%
$25 per month
(can be waived)
$25
Earn $150 when you open this account and deposit $10,000 of new money within 20 business days and maintain that balance for 90 days.

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Chase vs. Capital One checking accounts

Chase offers three standard checking accounts compared to Capital One‘s single option. However, there are no monthly fees for the Capital One account and you’ll earn a minimum of 0.2% interest, making it the much stronger option here.

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Winner: Capital One

Name Product APY ATMs Fee
1.00% on balances of $100,000+
0.75% on balances of $50,000 to $99,999.99
0.20% on balances of $0 to $49,999.99
39,000+ Capital One and Allpoint ATMs nationwide
$0
A fee-free online checking account you can use anytime, anywhere.
0.01%
Free to use anywhere worldwide
$25/month
(can be waived)
Get a $750 welcome bonus when you join Sapphire Banking by September 28, 2019. Within 45 days of joining, transfer a total of $75,000 or more in qualifying new money or securities to a combination of eligible checking, savings and/or investment accounts (excludes any J.P. Morgan retirement accounts and CDs), and maintain the balance for at least 90 days.
Access to 16,000 ATMs and nearly 5,000 branches nationwide
$12/month
(can be waived)
Get a $200 bonus when you open a new Chase Total Checking account and set up direct deposit within 60 days of opening your account. Chase's simplest checking account is easy to use and gives you access to 16,000 ATMs and nearly 5,000 branches.
0.01%
Access to 16,000 ATMs and nearly 5,000 branches nationwide
$25/month
(can be waived)
Get a $300 signup bonus as a new Chase checking customer when you open a Chase Premier Plus Checking account and set up direct deposit.

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Chase vs. Capital One certificates of deposit

Both banks offer multiple certificates of deposit, but Chase has far more term options. However, its rates pale in comparison to what its competitor offers, making Capital One the winner in this category.

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Winner: Capital One

Name Product 1-year APY 18-month APY 2-year APY 3-year APY 5-year APY
2.2%
1.8%
1.8%
1.65%
1.6%
0.02%
0.3% on CDs of $100,000+

0.25% on CDs of $10,000 to $99,999

0.15% on CDs of $1,000 to $9,999
1.15%
1.45% on CDs of $100,000+

1.4% on CDs of $10,000 to $99,999

1.3% on CDs of $1,000 to $9,999
1.4%
0.01%
0.05% on CDs of $1,000+

0.25% on CDs of $1,000+
0.45%

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Other products from Chase and Capital One

Both banks offer a range of other products, but Chase is a much larger institution with a broader product lineup.

    Chase

  • Personal, car and student loans
  • Home loans and refinancing
  • Credit cards and reloadable cards
  • IRAs
  • Business and commercial banking
  • Brokerage accounts
  • Student and military banking
  • You Invest
  • Chase Private Client

    Capital One

  • Car loans
  • Home loans and refinancing
  • Credit cards
  • Money market account
  • IRAs
  • IRA CDs
  • Business and commercial banking
  • Kid and teen checking

Chase and Capital One branches and ATMs

Customer service is available seven days a week for both banks, but Chase‘s customer service is far more accessible:

Chase Capital one
Branches 5,000 550 + 35 Capital One Cafés
ATMs 16,000 39,000+
Customer service
  • Phone 24/7
  • Social media
  • Live chat
  • Phone 8 a.m.–11 p.m.

Special features of Chase and Capital One

Both banks have special features that make them stand out from their competition:

Chase
  • Opening bonuses
  • 24/7 customer service
Capital One
  • Capital One Cafés
  • CreditWise credit score tool

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Winner: Tie

Bottom line

Chase and Capital One offer significantly different banking experiences with a range of banking products. If you prefer online banking with higher rates and lower fees, Capital One could be for you. Go with Chase if you want more branch access and opening bonuses. If you want to compare more options, you may find something that better meets your needs.

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