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Chase is one of the biggest banks in the country, with Capital One accounts holding their own in the online market. Compare customer service, account features, rates and fees among these two institutions.
More branches. One of the largest branch networks in the country with more than 4,700 brick-and-mortar locations
Sign-up bonuses. You may qualify for sign-up bonuses for new accounts.
Larger product lineup. Chase has a much larger product lineup, with its college 529 Plan, mortgages and lines of credit.
Cons
Lower rates. Chase‘s interest rates fall well below the national average — and are much lower than Capital One.
Higher fees. Chase‘s monthly fees and other service charges are higher than Capital One‘s.
Capital One
Pros
Higher rates. You’ll earn far more interest on Capital One‘s deposit accounts.
Lower fees. Capital One has lower service fees on all of its accounts.
More ATMs. Customers have access to 39,000 ATMs compared to Chase‘s 15,000.
Cons
Fewer products. Capital One has fewer financial products than Chase, so you might need to go elsewhere for home loans and investment products.
Limited customer service. You’ll only get automated assistance after hours.
No sign-up bonuses or rewards. While Capital One offers some rewards credit cards, you won’t get sign-up bonuses or rewards on its deposit accounts.
Chase vs. Capital One savings accounts
Chase offers two savings accounts that offer APYs between 0.01% to 0.11% — if you have a balance of at least $250,000. Capital One only offers one account, but it’s the clear winner in this category for its much higher APY and lower fees.
Winner: Capital One
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Chase vs. Capital One checking accounts
Chase offers three standard checking accounts compared to Capital One‘s single option. However, there are no monthly fees for the Capital One account and you’ll earn a minimum of interest, making it the much stronger option here.
Winner: Capital One
Chase vs. Capital One certificates of deposit
Both banks offer multiple certificates of deposit, but Chase has far more term options. However, its rates pale in comparison to what its competitor offers, making Capital One the winner in this category.
Winner: Capital One
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Other products from Chase and Capital One
Both banks offer a range of other products, but Chase is a much larger institution with a broader product lineup.
Chase
Personal, car and student loans
Home loans and refinancing
Credit cards and reloadable cards
IRAs
Business and commercial banking
Brokerage accounts
Student and military banking
You Invest
Chase Private Client
Capital One
Car loans
Home loans and refinancing
Credit cards
IRAs
IRA CDs
Business and commercial banking
Kid and teen checking
Chase and Capital One branches and ATMs
Customer service is available seven days a week for both banks, but Chase‘s customer service is far more accessible:
Chase and Capital One offer significantly different banking experiences with a range of banking products. If you prefer online banking with higher rates and lower fees, Capital One could be for you. Go with Chase if you want more branch access and opening bonuses. If you want to compare more options, you may find something that better meets your needs.
Chase doesn’t have branches in Hawaii, Kentucky, Louisiana, Massachusetts, Maine, Missouri, New Hampshire, Oklahoma, Rhode Island, Vermont or West Virginia.
CreditWise, Capital One’s credit score tool lets anyone check, monitor and protect their credit score for free. You can also use a simulator to determine the potential impact of a financial decision before committing to anything.
Peter Carleton is a writer that covers banking and investing, breaking down what you need to know about where you put your money. When Peter's not thinking about cutting-edge banking apps and robo-advisors, he runs a creative agency and spends his spare time cooking or reading.
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