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Better vs. Ally Bank mortgages

Neither lender has branch locations, but one offers FHA loans.

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By

Britny Lawhorn

Updated

Fact checked

How do Better and Ally compare?

Better logo
Ally logo
  • Choose this lender for low closing costs
  • Choose something else if you want to pick your loan servicer
  • A good option for borrowers looking for a conventional or FHA loan
  • Choose this lender for clear time estimates
  • Not ideal if you’re looking for in-person support
  • A good option for first-time homebuyers

Read review

Read review

Loans offered

  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA
  • Conventional
  • Refinance
  • Jumbo
  • HELOC
  • FHA
  • VA
  • USDA

Minimum credit score

Conventional: 620

Conventional: 620

States available

Available in all states

Not available in: AK, HI, MD, MA, MN, NV, NH, NY, VT, VA, WY

Pros

  • Matching technology
  • Better price guarantee
  • 21-day closing commitment
  • Informative website
  • Clear timeline
  • Customer discount
  • First-time buyers guide

Cons

  • Not available in all states
  • Limited loan types
  • No branch locations
  • No government-backed loans
  • No branch locations
  • No home equity line of credit (HELOC) options

Customer reviews

As of August 2021, Better has a 3.96 out of 5 rating with the Better Business Bureau (BBB) and a 4.4 out of 5 rating on Zillow from hundreds of customers. Better has been accredited with the BBB since 2018 and has a B rating with 146 complaints registered over the last three years. Several BBB complaints are related to Better’s $550 appraisal fee, which is required to lock in the interest rate. Customer reviews — both positive and negative — tend to focus on how automated the loan process is, with several reviewers comparing it to an assembly line. When everything runs smoothly, loans are completed on time and the process is simple. But when there’s an issue, some users complain that it’s hard to get any personalized help.
Reviews across Trustpilot and the Better Business Bureau (BBB) are overwhelmingly negative. But they number relatively fewer compared to bigger-name financial institutions — with only 82 and 274, respectively. As of January 2021, Ally is not accredited with the BBB and has a D- rating for failing to respond to complaints. The average customer rating is 1.25 out of 5 stars. Complaints generally focus on poor customer service experiences, misinformation and mishandling of funds. While the reviews are mostly negative, keep in mind that people generally aren’t as likely to go out of their way to leave positive reviews.

Compare mortgage lenders

Compare top brands by home loan type, state availability and credit score. Select See rates to provide the lender with basic property and financial details for personalized rates.

Disclaimer: The partners on Finder's mortgage comparison tables are sorted in alphabetical order.

1 - 4 of 4
Updated regularly
Name Product Loan products offered State availability Min. credit score ‎
Figure
Not rated yet
Figure
HELOC
Not available in: DE, HI, KY, NY, TX, WV
640
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Speedy prequalification, minimal fees and a wide range of loans and terms with this HELOC lender.
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Finder Rating: 4.34 / 5: ★★★★★
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Streamline your mortgage from quote to final payment — all from your computer or phone.
Rocket Mortgage
Not rated yet
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
620
See rates
(888) 329-4989
Apply online for free and lock in your rate for 90 days.
Veterans United
Not rated yet
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
620
See rates
More Info
Veterans United stands out from other lenders for its focus on serving the military community.
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