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Best mortgage refinance lenders

Compare your options to find the best terms for your new financial goals.

When you’re ready to refinance your mortgage, it may be tempting to use the bank that financed your original loan. But your life, circumstances and options have changed. Finding a lender that can meet your needs makes a big difference.

What are the best mortgage refinance lenders?

  • Best for low lender fees: Better
  • Best for online experience: NBKC
  • Best for home equity lines of credit (HELOC): SunTrust Bank

How we picked the best lenders

To choose the best lenders for this list, we considered the products and loan amounts offered, eligibility requirements, fees and the lender’s online availability. We also looked at customer reviews from the Better Business Bureau (BBB) and Trustpilot, as well as J.D. Power customer satisfaction rankings wherever possible.

Best overall


There's no shortage of mortgage lenders able to refinance your loan. But among them all, Better is the best. Better's refinance rates tend to be the same or lower than many other major mortgage companies, and it doesn't charge fees for application or origination. And even if you manage to find a more attractive deal elsewhere, Better will match the offer or give you $100.

Best for military members

Veterans United

According to the Department of Veterans Affairs, Veterans United has been the top VA lender for the last four years. The lender is accredited by the BBB with an A+ rating and slightly shy of a 5-star rating from over 1,200 customer reviews as of August 2020. Veterans United does equally well with customers on Trustpilot, earning 4.9 stars with over 5,300 reviews.

Best for customer satisfaction

Fairway Independent

Fairway took second place to Quicken Loans in J.D. Power's 2019 customer satisfaction rankings. The company has been accredited with the BBB for 24 years and has an A+ rating and an average 5-star rating from over 1,800 customer reviews as of August 2020. Trustpilot has no reviews for Fairway Independent, but Zillow has over 23,000 reviews for the lender with an average of 4.97 stars.

Best for low lender’s fees


Better charges no lender's fees, and the company also offers a better price guarantee. They'll match any valid competitor's offer and beat them by at least $100 — or Better will pay you the $100. The company is accredited with an A+ rating the BBB and has a 4-star rating with 384 customer reviews as of August 2020.

Best for online experience


Your NBKC online experience can start before you even apply, with a calculator that allows you to explore both your conventional mortgage and refinance rates—including lender fees—without entering any personal contact information. You can apply fully online and track your application to see where you are in the process. As of August 2020, the lender is accredited with the BBB with an A+ rating, and receives high customer satisfaction with just shy of a 5-star rating from 350 reviews on BBB and over 9,000 reviews on Zillow.

Best for home equity lines of credit (HELOCs)


This lender offers a lot of flexibility on its HELOC loans. With SunTrust, you can convert all or parts of your variable-rate loan into a fixed rate option at any time during the 10-year draw period. Additionally, you can choose the repayment term, from 60 to 240 months, which allows you flexibility in the size of your payments as well.

Use its online calculator to get rate estimates, and get preapproved for a loan quote. Fill out an application online or on the phone. Preapproval for HELOCs can take from 30 to 35 days to close.

SunTrust has recently merged with BB&T Bank to form Truist Bank and is in the process of rebranding.

How do I choose the best mortgage refinance lender?

If you’re still not sure that one of the lenders above is right for you, consider the following tips to help you find the best fit:

  • Know your credit score. Above all others, this number determines your eligibility for a loan, which lenders you can work with and the terms that lender will offer.
  • Know what fits your lifestyle. Decide if you prefer a local, nonprofit credit union or if you need everything online.
  • Shop for a good rate. When you compare your options, look at interest rates, loan terms and fees.
  • See what other borrowers have to say. Take the time to read through reviews to get insight on potential problems.

Compare mortgage refinance lenders and brokers

Compare these lenders and lender marketplaces by the type of home loan you’re searching for, state availability and minimum credit score (for a conventional loan). Select See rates to provide the company with basic property and financial details for personalized rates.

1 - 4 of 4
Name Product Loan products offered State availability Min. credit score
Zero Mortgage
(NMLS #7872)
Zero Mortgage
Conventional, Jumbo, Refinance
Not available in: AK, ID, KY, MA, NV, NJ, NY, NC, VT, WA
Conventional purchase and refinance mortgages with zero application, underwriting and processing fees, and zero points.
Rocket Mortgage
(NMLS #3030)
Rocket Mortgage
Conventional, Jumbo, FHA, VA, Refinance
Available in all states
Streamline your mortgage from quote to final payment — all from your computer or phone.
Veterans United
(NMLS #1907)
Veterans United
Conventional, FHA, VA, USDA, Jumbo, Refinance
Available in all states
Veterans United stands out from other lenders for its focus on serving the military community.
Freedom Mortgage
(NMLS #2767)
Freedom Mortgage
Conventional, Jumbo, FHA, VA, USDA, Refinance
Available in all states
A lender that excels in FHA and VA loans, offering low down payment options to borrowers.

Compare up to 4 providers

What are the alternatives to mortgage refinancing?

If in all of your research, you’ve decided that refinancing your loan isn’t the right choice, but you still want to make some changes, you have some other options.

  • Mortgage recast. If you’re able, pay a large sum towards your principal payment, and your lender can recast, or recalculate your mortgage payments. Not all lenders provide this service, but using a recast doesn’t extend the term of your loan and can help you remove the PMI portion of your payment.
  • Loan modification. Sometimes changing the existing terms of your loan is all you need. And if you can prove that you can’t afford to continue your payments as they are, your bank may work with you to modify the loan.
  • Home equity line of credit (HELOC). If you like the current terms of your loan, but you need some cash, you may consider taking out a line of credit against your home’s equity. It’s less expensive than a full cash-out refinance, and you can do whatever you want with the money.

Lender response to COVID-19 and the CARES Act

In response to the coronavirus pandemic, Congress passed the CARES Act, which in part provides mortgage relief for homeowners who are facing financial struggles, whether it’s directly or indirectly related to the pandemic emergency.

Lenders of federally backed mortgages must provide up to two 180-day periods of forbearance on your loan, which means you can pause or reduce your mortgage payments during that time. Additionally, lenders aren’t allowed to charge additional fees, penalties or interest on the months you missed, and the bank cannot start foreclosure proceedings against your property.

On February 16, 2021, the Whitehouse announced an extension of the COVID-19 forbearance and foreclosure protections for homeowners. The announcement included the following actions:

  • Extend the foreclosure moratorium for homeowners through June 30, 2021.
  • Extend the mortgage payment forbearance enrollment window until June 30, 2021 for borrowers who wish to request forbearance.
  • Provide up to six months of additional mortgage payment forbearance, in three-month increments, for borrowers who entered forbearance on or before June 30, 2020.

But you still owe the payments once the forbearance is over. Lenders are starting to put in place various ways for you to pay back the payments you missed while you resume paying your mortgage, such as a payment plan, loan modification or a deferral of your balance, which could result in a balloon payment at the end of your loan. But the options you have depend on your lender.

Bottom line

Matching the right lender to your current circumstances and refinancing needs is the best way to ensure you not only get the best terms, but the best loan for you. And with so many lenders to choose from, it’s important to do careful research, which can include learning more about mortgage refinancing.

Home loans ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

We analyze top home loan providers and rate them one to five stars based on factors that are most important to you. These factors include: rates and fees, product selection and borrower experience.

Read the full methodology of how we rate home loan providers.

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