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E-Trade Bank’s suite of accounts
Checking and savings positioned for market trades.
What banking products does E-Trade Bank offer?
Individuals and businesses can open bank accounts with E-Trade, though the platform is designed to support those focused on investing. Account options include:
How does E-Trade Bank compare to other banks or services?E-Trade is primarily an online trading platform for investments and other stock market activity. Its checking and savings accounts are more of an added convenience than a main course. It doesn’t have its own ATM network, though it has more than 30 branch locations nationwide.
The 2.1% APY on E-Trade Premium savings account is decent compared to competitors like Bank of America or Wells Fargo. But it has less variety in checking and savings account options than what you might find elsewhere.
Why should I open an account at E-Trade Bank?E-Trade’s accounts offer many of the standard perks of online banking, like automatic bill pay and digital check deposit.
If the stock market is often on your mind, consider the perks of banking with E-Trade which include:
- Easy transfer to-and-from trading accounts. Sending money from E-Trade Checking or savings account is available to trade immediately.
- No ATM fees. E-Trade won’t charge you a fee for using any ATM around the world — though you’ll still have to pay ATM owner fees.
- Highly rated mobile app. In 2019 Investopedia rated E-Trade’s mobile app, Power E-Trade, one of the top five apps for stock trading. Expect a quick and easy user experience when trading on your smartphone.
What should I look out for?
While E-Trade’s perks might appeal to stock-market hobbyists, if you’re looking for low-touch banking or a variety of accounts to choose from, look elsewhere.
Other potential drawbacks include:
- High balances required to waive fees. Though the E-Trade Checking account comes fee-free, the savings account and Max-Rate checking account each require hefty minimums to avoid fees.
- LLCs aren’t eligible for debit cards. While trusts, Sole Proprietorships, Associations and Partnerships can get a debit card, LLCs, Corporations, Estates and Custodial accounts cannot.
- Limited nationwide branch presence. E-Trade’s physical locations are mostly scattered throughout the East and West Coast; Midwest residents have less access to face-to-face help.
E-Trade Bank reviews and complaints
The last time E-Trade was assessed by the FFIEC, it was rated “Satisfactory,” which means its services and ability to meet the needs of consumers is about average overall. Out of 202 complaints on the CFPB consumer complaint database, E-Trade responded to 169 in a timely manner. So its customer service track record leaves a little to be desired.
It’s not accredited by the BBB but has an A- rating based on the thoroughness of its responses to customer complaints. However, E-Trade is rated high on Investopedia’s 2019 Broker Survey, earning 4.5 out of 5 stars in the “Best for Beginners” category and 4 out of 5 stars in “Best Web Trading Platforms.”
E-Trade customer service
Contact a customer service representative at E-Trade through one of the following routes:
- Phone: Call 800-387-2331.
- Live chat. Connect with a representative in real time through IM.
- Electronic message: Log into your account to send a note directly to E-Trade.
- Email. If you don’t already have an E-Trade account, you can email E-Trade directly at https://us.etrade.com/contact-us/email-us.
- Branch: Get face-to-face service at more than 30 brick-and-mortar locations. Use its branch locator at https://us.etrade.com/contact-us/branch-locator to find one nearest you.
- Social media. E-Trade’s got a presence on Facebook, Twitter and Instagram. Try sending them a DM if you’ve got a general question.
- Mail: Address a letter to:
- E-Trade Securities LLC
PO Box 484
Jersey City, NJ