TSB home insurance review

An overview of the home insurance offered by TSB.

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TSB’s pick and protect home insurance allows you to tailor the cover to your needs. Its building insurance and contents insurance can also be bought separately. However, anyone choosing a combined buildings and contents insurance policy will get a £30 shopping voucher. TSB also offers a wide range of optional extras that can be added to a policy to increase protection in specific areas. Here’s what else we think you should know about TSB home insurance.

Who is TSB?

TSB Bank plc provides local banking for customers and businesses in the UK. As well as banking services, it also offers financial products such as credit cards, mortgages and insurance, including home, travel and life insurance.

TSB Bank plc is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority.

What are TSB’s cover options?

TSB has three main options for its home insurance. These include:

  • Buildings insurance
  • Contents insurance
  • Buildings and contents home insurance

TSB’s building and contents policies can be bought separately or combined. It also offers a range of other protection including:

  • Gadget cover
  • Personal items cover
  • Sports equipment cover
  • Bike cover
  • Legal services cover
  • Home emergency cover

What is covered under my policy?

Check out some of the features of TSB’s home insurance options below:

Buildings insurance

  • Loss or damage to the structure of home, garages and outbuildings
  • Key and lock cover
  • Trace of water leak up to £5,000
  • Alternative accommodation up to £100,000
  • Public liability up to £2 million
Contents insurance
There are three types of content options:

  • Starter contents cover. From £2,000 – £15,000
  • Student contents cover. From £2,000 – £15,000
  • Unlimited contents cover.

Other features of the contents cover include:

  • Loss or damage to the contents in home, garages and outbuildings
  • Key and lock cover
  • Household removals
  • Matching suites and sets
  • Freezer food up to £500
  • Occupiers and personal liability cover up to £2 million
  • Tenants liability cover up to £10,000
For a full list of benefits, and to ensure you have the right cover for your needs, check out TSB’s home insurance policy document.

Optional extras

TSB offers additional cover for increased protection to a policy, including:

  • Accidental damage cover for buildings
  • Accidental damage cover for contents
  • No claims discount protection

What is my excess?

Your insurance excess is the amount of money you will need to pay towards a claim. Your insurer won’t pay out for a claim that costs less than this amount.

You’ll find details about your excess in your TSB home insurance policy document.

How much is this going to cost me?

There are a number of factors that can affect the cost of your TSB home insurance premium, including:

  • The cover option you choose. Combined cover policies offer more features and broader cover than standalone buildings or contents cover, which will likely be reflected in the price.
  • Your sum insured. The greater the amount you wish to insure your home or contents for, the more you can expect to pay for cover.
  • Your home. The age of your home and the materials from which it is constructed can influence its ability to withstand damage.
  • Where your home is located. Certain risks, for example storm or theft, are more prevalent in certain areas and insurers will take this into consideration when calculating your premium.
  • Security. Security measures such as an alarm system and deadbolts can act as a deterrent to thieves and therefore reduce the cost of your cover.

What is the claims process for TSB?

You should call the TSB 24/7 claims line on 0345 030 8782.

It’s important that you have the following information to hand before making a claim on your home insurance:

  • Your policy details and personal contact details.
  • The date of the incident.
  • Details such as the cause of the incident.
  • The value of any lost or damaged items being claimed for.
  • Names and addresses of any other people involved or responsible for the incident, including details of injuries.

You may also need to provide the following additional information:

  • Original purchase receipts, invoices, manual booklets or photographs, bank statements, utility bills, plans or deeds of your property.
  • Purchase dates and location of lost or damaged property.
  • Confirmation from a suitably qualified expert that the damaged property you intend to claim back for is beyond repair.

It’s vital that you let your insurer know about an incident as soon as possible. Failure to do this could result in a rejected claim later on.

TSB pros and cons


  • TSB’s different options suit different requirements and budgets.
  • TSB’s home insurance policies can be enhanced with extra protection.
  • Claims line is open 24/7.
  • No administration fees for amending or cancelling your home insurance policy.


  • Only one cover level of buildings insurance available.
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