In this guide

  • Our verdict
  • Details
    • Product details

Experian credit score, rating and report

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Experian CreditExpert
Monthly fee
£14.99
Trial period
30 days
Report information included
Experian
Update frequency
Daily

Our verdict

Our review of Experian's subscription credit report monitoring service, CreditExpert, plus alternatives from Experian and what you need to know about your Experian credit score and report.

As one of the "big 3", Experian is a great option if you’re looking for a detailed credit score and report from an agency that works with many lenders globally. Plus, the option to boost your score from your regular spending which isn’t usually covered, is a nice touch to help you budget your monthly income whilst getting “rewarded”. But, what’s not so great? If you want to opt for more detailed reports, alerts and fraud monitoring with Experian’s CreditExpert, you’ll have to pay for a membership worth £14.99 - which is quite pricey. If you’re a new Experian member, the fee is waived for your first 30 days.

Pros

  • Free 30-day trial
  • Fraud detection warnings
  • Detailed credit reports

Cons

  • High monthly account fee

In this guide

  • Our verdict
  • Details
    • Product details

Details

Product details

Monthly fee £14.99
Trial period 30 days
Score information included Experian
Report information included Experian
Update frequency Daily
Max. history 6 years
Fraud alerts <svg class="luna-icon luna-icon--medium luna-icon--success"> <use xlink:href="#check"></use></svg>
Fraud alert formats Text, Email
Score alerts <svg class="luna-icon luna-icon--medium luna-icon--success"> <use xlink:href="#check"></use></svg>
Score alert formats Text, Email
Report alert formats Text, Email
App <svg class="luna-icon luna-icon--medium luna-icon--success"> <use xlink:href="#check"></use></svg>
Dark web monitor <svg class="luna-icon luna-icon--medium luna-icon--success"> <use xlink:href="#check"></use></svg>
Dark web monitor details Scans the Internet to see if your details are being used by fraudsters
Social media monitor <svg class="luna-icon luna-icon--medium luna-icon--error"> <use xlink:href="#close"></use></svg>
Additional services UK-based support. Enhanced fraud support.

How can I see the credit data Experian holds for me?

1 - 3 of 3
Name Product Monthly fee Trial period Score information included Report information included Update frequency Other services
Experian CreditExpert
£14.99
30 days
Experian
Experian
Daily
UK-based support. Enhanced fraud support.
Experian Statutory Credit Report
Free
N/A
Not included
Experian
Once
Free Experian Account
Free
N/A
Experian
Not included
Monthly
Credit card and personal loan comparison and eligibility.
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What is Experian?

When you apply for a mortgage, personal loan or credit card, lenders check your credit report and credit score to help determine whether to offer you credit, how much to offer you and how much interest to charge you.

Experian is 1 of 3 main credit reference agencies in the UK. It’s used by lenders when deciding how risky you are as a potential borrower and how much money they can make from you. A number of factors detailed on your credit report are used to calculate your credit score, which ultimately places you in a rating group ranging from “very poor” to “excellent”.

What is an Experian Score?

Experian takes everything it knows about you (whatever is in your credit file) and boils it down to a number. If you have a good score, you can usually be approved for a loan, credit card or mortgage.

It’s also worth noting that although all lenders look at your credit score, they also have their own qualifying criteria when approving customers.

What does an Experian credit score look like?

Each credit reference agency has its own scoring system.

  • Experian: 0–999
  • Equifax: 0–1,000
  • TransUnion (formerly Callcredit): 0–710

Experian’s scores range from 0 to 999: the higher your score, the better your chances of obtaining a loan. Depending on your score, you’re said to have excellent, good, fair, poor or very poor credit.

Experian credit scoreExperian credit ratingWhat this means for you
0–560Very poorIt’s highly likely that your credit application will be rejected.
561-720PoorYou have a chance of being approved for credit but are likely to be charged a high interest rate and receive a low limit.
721-880FairYou have a good chance of being approved for credit, and you should be offered a reasonable interest rate, but you’re likely to receive a low credit limit.
881-960GoodYou’re likely to be approved for credit and offered a reasonably good – but not the best – interest rate.
961-999ExcellentYou’re very likely to be approved for a competitive credit offer.

If you want to find out your credit score, you can do so for free with all credit reference agencies. If you want to access your credit report, you’ll usually have to pay, although some agencies offer a free one-month trial subscription.

All you need to know about credit scores and reports

What is Experian Boost?

Experian Boost is a free service designed to help you improve your Experian credit score by sharing payment and billing information not normally counted on your credit file. This includes everyday expenses such as council tax, subscriptions like Netflix, Spotify and Amazon, as well as payments you make into investing and savings accounts such as an ISA.

Experian Boost only includes information that can potentially help your credit score and disregards any data from your current account that will hurt your credit score.

Not all lenders use Experian Boost. Although Experian shares a summary of your data with participating lenders, it’s ultimately up to them if they choose to lend to you.

How do I apply for Experian Boost?

To use Experian Boost, you’ll first need a current account that supports Open Banking and free Experian account. You can then apply for Experian Boost by following these steps:

  1. Sign up for Experian Boost on the Experian website.
  2. Connect your current account to Experian.
  3. Experian then scans your account and calculates your potential boost.

How to improve your Experian credit score

You may have had a loan, credit card or mortgage application rejected because of a low credit score.

If you’re failing to be approved for a credit application because of your credit history, there are ways you can improve it. You need to be patient as it takes time for your good financial decisions to improve your score.

  • Pay your bills on time and ideally clear the balance if possible.
  • Close any unused credit accounts (eg, old unused credit cards) as these could be viewed negatively by some lenders.
  • Register on the electoral roll. Lenders can be wary if you move home frequently or haven’t registered your current address.
  • Don’t max out your credit limit. You want to keep your credit utilisation ratio low. If you have a balance of £1,000 and a credit limit of £2,000, your credit utilisation ratio is 50%. A low credit utilisation ratio is preferable and shows that you’re not maxing out your credit. You can learn about the credit utilisation sweet spot in our expert guide.
  • If you have a Netflix, Spotify or Amazon Prime account, sign up for Experian Boost so they can be counted towards your credit score.
  • If you have no credit history at all, open a credit builder card to help build up your score.
  • Check your credit report for errors. An administrative mistake could result in you wrongly being rejected for credit. Your partner or flatmate’s bad credit decisions could also impact on yours if you have any joint accounts.

How to apply for a statutory credit report from Experian

Under General Data Protection Regulation (GDPR) law, you have the right to request a free statutory version of your Experian credit report. While it will lack some of the detail included in the paid version (and won’t include your Experian credit score), it does provide all the financial and personal information that makes up your credit file.

You can request a copy of your Experian statutory credit report here.

Experian customer reviews

Experian (UK) has a rating of 1.2 out of 5 based on 1,423 reviews and mixed-to-poor comments from customers on the reviews site Trustpilot (updated September 2023). Some reviews highlighted issues with accounts, and other users said Experian was difficult to contact and offered poor service.

The Experian app has very positive customer reviews. Many praise the app’s usability and design, according to Google Play and the App Store. However, some customers reported problems with their login.

Read about how different factors can affect your score

We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you.
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