*Average speeds are based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary according to factors like location, and the speed you receive may differ from the figure in our comparison. Most providers will give a customised estimate based on your address.
Origin Broadband review
Our review of Origin Broadband's deals sets out its connection speeds, typical packages, and pros and cons.
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Origin Broadband set up shop in 2011 with the aim of offering a simple “no hidden fees” approach to broadband. The South Yorkshire-based firm has grown significantly since then, providing broadband to customers across the UK. It also offers some TV and streaming app packages alongside its broadband deals.
What packages does Origin Broadband offer?
Check the table below to see Origin Broadband’s current offers.
What kinds of speeds can Origin Broadband offer?
Origin Broadband offers 3 different fixed line packages: its basic 11Mbps package, “Superfast” (36Mbps) and “Max Fibre” (67Mpbs). It’s worth noting that customers can choose to pay for a year upfront and get a small discount on their package’s total cost.
Do I need a landline to get Origin Broadband?
Like most providers, Origin Broadband will provide your connection via a cabinet near your home. The connection from the cabinet will typically come through to your home via copper cables connected to a BT socket. Any of the 3 packages you get via Origin Broadband will therefore require a landline. This means that you can also get call packages with Origin Broadband as an add-on to your package.
How can Origin Broadband customers manage their account?
| Smartphone app | |
|---|---|
| Live chat support | |
| Telephone support | |
| Email support | Email: cc@origin-broadband.co.uk |
Can I claim compensation from Origin Broadband if things go wrong?
Unlike many of its larger competitors, Origin Broadband isn’t a member of Ofcom’s Automatic Compensation Scheme. But, it’s always worth asking for a partial refund if you’re experiencing connection problems for an extended period.
Origin Broadband customer reviews
Origin Broadband scores pretty highly for its service based on customer reviews posted on sites like Trustpilot. An impressive 70% of 12,000 customer reviews give the firm a positive rating, with 57% Excellent, and a further 13% saying their experience was Great (last updated: June 2021).
Origin Broadband pros and cons
- Competitively priced. Origin is decent value. The trade off is next to zero customisability.
- Savings by paying upfront. This allows people to make big savings by paying the contract up front.
- Lack of extras. There aren’t really any bundles for Origin customers, except for landline calls.
Our verdict: Is Origin Broadband any good?
Origin Broadband certainly offers some competitively priced broadband packages. While there isn’t a great deal of choice, the firm’s “keep it simple” mantra seems to be serving it well, with broadly decent customer reviews. The option to pay for a year upfront offers a small saving for those able to make the larger payment.
All in all, Origin Broadband represents a good value alternative to the likes of Plusnet and TalkTalk and is certainly worth considering if it serves your area.
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Ask an Expert
what is the criterion for the landline extra
Hi Mick,
Thanks for your question.
I would like to confirm, are you referring to getting a plan with Origin Broadband?
The plans that are available to you depends on your location. There are no specific criteria. But if you want to apply for a plan, you could click the “apply now” button on our page.
Cheers,
Anndy