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DMB Financial debt relief review
Government action taken by the CFPB means you might want to stay away from this company.
While DMB Financial claims to have helped over 30,000 people successfully pay back creditors, its lawsuit with the Consumer Financial Protection Bureau (CFPB) suggests otherwise. Do your research before signing up for this service to ensure you’re not taken advantage of.
$34.95 monthly fee, plus a percentage of your debt
Types of debt
A+ BBB rating; AFCC, IAPDA
Available in 26 states
DMB Financial details
Free consultation. Through an online application or phone call
Costs. $34.95 monthly fee, plus a percentage of your debt
Types of debt accepted. Unsecured
Services offered. Debt consolidation and debt management
Minimum debt considered. $10,000
Typical turnaround. 2 years to 4 years
Ratings, accreditation and memberships. A+ BBB rating; AFCC, IAPDA
Direct or third-party negotiations. Direct
Service availability. Available in 26 states
Customer service options. Phone, email
How much does it cost?
On average, DMB Financial will charge clients 21.5% of their total debt as a service fee — but that number is different for everyone and can fall anywhere in the range of 18% to 25%.
Note that the minimum fee in the average range is slightly higher than the industry average, which runs from 15% to 25%. If you owe $20,000 in debt, you’ll likely be paying DMB Financial a minimum of $3,600, while another debt management company may only charge $3,000.
There’s also a monthly service fee of $35.95. However, there’s no startup fee, so you won’t start paying DMB financial until you’ve begun the payment plan.
How much can I save with DMB Financial?
On average, clients have seen over 50% of their debt written off. On its website, DMB presents examples of past cases.
One customer owed $5,402 to Discover. The negotiated settlement agreed upon $2,972, saving about 45%, or $2,430.
Another customer owed $24,919 to Chase. DMB negotiated that down to $5,233, which is a savings of over 78%.
Exactly how much you can save will be determined by your specific financial situation.
What are the pros and cons of DMB Financial?
Emphasis on speed. DMB focuses on paying off debt as quickly as possible.
One-on-one support. A client service representative will stay on your case from the beginning of the process to the end.
Easy access. Check your account 24 hours a day from a smartphone and track payments being made to creditors through the online portal.
Referral program. $200 bonus when someone you referred signs up to be a client.
Government action taken against company. In May 2021, the CFPB asked the federal court to pass a judgment requiring DMB Financial to pay back at least $5.4 million to customers who were charged illegal upfront fees and weren’t provided proper disclosures before signing up for its services.
High fees. DMB financial charges clients an average of 21% as a service fee. This can quickly become a big number and is slightly higher than the industry average.
Customer complaints. Some customer reviews accuse the company of being disorganized and not entirely straightforward. There are also complaints about DMB financial only paying off one creditor at a time.
Limited availability. DMB financial is only available in 26 states.
Debt relief companies typically charge a percentage of a customer’s debt or a monthly program fee for their services. And not all companies are transparent about these costs or drawbacks that can negatively affect your credit score. Depending on the company you work with, you might pay other fees for third-party settlement services or setting up new accounts, which can leave you in a worse situation than when you signed up.
Consider alternatives before signing up with a debt relief company:
Payment extensions. Companies you owe may be willing to extend your payment due date or put you on a longer payment plan if you ask.
Nonprofit credit counseling. Look for free debt-management help from nonprofit organizations like the National Foundation for Credit Counseling.
Debt settlement. If you can manage to pay a portion of the bill, offer the collection agency a one-time payment as a settlement. Collection agencies are often willing to accept a lower payment on your debt to close the account.
What is DMB Financial?
DMB financial is a debt consolidation and debt management company based in Massachusetts. It calls itself the Leader in Debt Settlement and Debt relief. But in reality, it offers the same thing as most other standard debt relief companies — plans to help pay back large amounts of debt.
What does the Internet say about DMB Financial?
Customer reviews of DMB financial generally balance themselves out. There are several positive things said about the experience on the front end. However, there some negative comments regarding confusion on the backend, from clients allegedly getting sued by creditors to shady communication regarding account details.
While it’s not technically accredited by the Better Business Bureau (BBB), customers on the BBB gave it an A+ rating and the 2,120 reviews average out to almost five stars. The DMB financial team responds to most of the negative complaints with transparent responses about what went wrong — a sign that it’s paying attention to feedback.
Warning: Government action taken against DMB Financial
The Consumer Financial Protection Bureau (CFPB) asked the federal court to issue a judgment requiring CFP Financial to pay back at least $5.4 million for charging customers illegal upfront fees and failing to present proper disclosures to its customers about how its services work.
The agency alleges that the debt relief company took advantage of financially vulnerable individuals, stating:
“DMB Financial preyed on consumers who were struggling financially, charging millions of dollars in illegal upfront fees and hiding the true cost of its services,” said CFPB Acting Director Dave Uejio. “Charging upfront fees for debt settlement is a violation of federal law, and the CFPB will continue to act decisively when we see companies taking advantage of consumers in this way.”
More about DMB Financial
Your financial information will be relatively secure with DMB financial, as it uses security measures complying with federal law, like computer safeguards and secured buildings. The client portal is password protected.
It will share your personal information with creditors, however, for everyday business purposes, and with their “affiliates” for marketing purposes. Expect your inbox to be a bit fuller than normal once you’ve given your email.
DMB financial is accredited with the AFCC, has an A+ rating by the BBB, and is recognized in the industry as a legitimate debt relief company, so it does have a vetted reputation.
How do I get started?
Visit the DMB Financial website and click the Start tab in the upper right corner. There, you’ll complete a single page application with basic financial information and DMB representative will then be in touch. To apply for the program, you’ll need to provide the following:
Or call 866-384-6232 to consult with a representative.
I’ve signed up. What’s next?
A client services representative will look at your debt and make a plan to pay it off. After you agree to proceeding with the program…
You’ll start making monthly deposits into an FDIC insured account to help save funds. This money will go towards paying DMB Financial and your creditors.
DMB Financial will contact your creditors to negotiate a reduction in what you owe. Each month, DMB Financial will make a payment to creditors on your behalf to start chipping away at the settlement amount. At this time, your individual accounts will be closed.
When the settlements are paid — and DMB Financial has taken its cut — you’ll be debt free.
Tips to make the program a smart move financially
If you’re serious about getting out of debt, we recommend the below:
Prepare for the long haul. A debt management plan isn’t a quick fix for financial difficulties. Work with your credit counselor to create a budget and stick to it to ensure you won’t miss a monthly payment.
Close all credit cards. Even if you have an account that wasn’t closed, taking on more debt will only make things harder.
Embrace the Budget. Living within your means is important even after you’ve cleared your name of debt. Setting long-term financial goals can help you stay on track.
How can I get in touch with customer service?
You can contact customer service in the following ways:
Phone: Call 866-384-6232 for more info or to speak with a representative.
If you can’t afford to pay the debts you owe, DMB Financial can help cut the cost to make repayment faster and more manageable. But if you drop out, you may end up in a worse place than you started.
No. DMB Financial will only take you on as a client if it’s sure it can settle your debts. Also, it won’t let you be in the program for longer than 60 months. Start with a free consultation — the certified program consultant will determine if DMB can help.
Creditors can report it when you close an account, which will stay on your history. Some lenders view this as a risk. However, FICO states that a debt management plan is a neutral mark on your credit score.
No. When you start a debt management plan, DMB Financial will negotiate with creditors and collection agencies on your behalf, so you can forward all communication to them.
Karen Castellanos supports Finder's publishing team, specializing in personal loans. She is a financial management student at the Western Institute of Technology and Higher Education. When she's not busy publishing articles, she's playing soccer or watching fashion editorials.
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