- An all-in-one cryptocurrency exchange that offers the opportunity to spend, sell and earn passive income on digital assets
- Lacking effective customer support
See our full list of pros and cons below.
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Crypto.com review
Crypto.com App isn't available on Finder right now.
- Fiat currencies
- 31
- Supported assets
- 429
This is not financial advice or an endorsement of digital assets, providers or services. Digital assets are volatile and risky, and past performance is no guarantee of future results. Potential regulations or policies can affect their availability and services provided. Talk with a financial professional before making a decision. Finder or the author may own cryptocurrency discussed on this page.
Our verdict
Crypto.com offers safe ways to buy, sell and earn digital assets.
Crypto.com is a good choice for both beginner and experienced cryptocurrency investors. The exchange supports almost 300 crypto assets and enables you to trade these assets at relatively low fees. And Crypto.com is one of the few major exchanges with an NFT marketplace.
The exchange’s intuitive interface and the numerous learning resources it provides help crypto newbies to feel comfortable getting their feet wet. With that said, Crypto.com customer service has been reported to be lacking and its fiat withdrawal fees are high.
Pros
-
Crypto debit card. You can spend your fiat or your crypto with your Crypto.com debit card and receive rewards in Crypto.com’s Cronos token (CRO).
Cons
-
App fees. Fees on the app are not clearly listed until a purchase is made. Social media users have reported that they suspect a spread – similar to a hidden fee – is charged when buying and selling on the app.
Details
Product details
| Product Name | Crypto.com App |
| Fiat Currencies | USD, EUR, GBP, COP, CHF, HKD, SGD, AUD, CAD, KRW, SEK, CNY, TRY, RON, JPY, NOK, MYR, BRL, DKK, ZAR, BGN, THB, INR, TWD, PHP, IDR, MOP, MDL, SAR, MXN, CLP |
| Cryptocurrencies | BTC, ETH, XRP, BCH, EOS, XLM, LTC, ADA, UNI, ETC & 420 more |
| Deposit Methods |
Bank transfer Credit card Cryptocurrency Debit card PayPal Wire transfer Apple Pay Google Pay SWIFT |
| Trading Fee |
Maker - 0-0.075% Taker - 0.05-0.075% |
| Deposit Fees | None |
| Withdrawal Fees | Cryptocurrency: Fees vary |
Crypto.com was the winner of the Altcoins award in the Finder Crypto Trading Platform Awards 2023.
Finder Score
★★★★★About Crypto.com — company background
Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 10 million active users.
Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace.
To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognized sporting organizations and celebrities.
The exchange is headquartered in Hong Kong but is accessible all around the world.
Listed Crypto.com crypto exchange assets
Crypto.com supports over 429 cryptocurrencies, but some notable assets are missing. Namely, TRON, Lido Staked Ether and LEO Token, which are in the top 20 cryptos by market cap. In total, 15 of the top 20 cryptos are available on Crypto.com.
Popular assets on Crypto.com supports
Bitcoin (BTC) supports
Ethereum (ETH) supports
Tether (USDT) supports
XRP (XRP) supports
BNB (BNB) supports
Solana (SOL) supports
USDC (USDC) supports
Dogecoin (DOGE) does not support
TRON (TRX) supports
Cardano (ADA) does not support
Lido Staked Ether (STETH) supports
Wrapped Bitcoin (WBTC) does not support
LEO Token (LEO) supports
Chainlink (LINK) does not support
Avalanche (AVAX) supports
Stellar (XLM) supports
Toncoin (TON) supports
Shiba Inu (SHIB) supports
Hedera (HBAR) does not support
USDS (USDS)Crypto.com fees
Deposit & withdrawals fees
| Transaction type | Fee |
|---|---|
Deposit funds |
None |
Withdraw funds |
Cryptocurrency: Fees vary |
Crypto.com deposit methods
- Bank transfer
- Credit card
- Cryptocurrency
- Debit card
- PayPal
- Wire transfer
- Apple Pay
- Google Pay
- SWIFT
How to sign up on Crypto.com exchange
Before you can even get started trading on Crypto.com, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is Crypto.com's commitment to certifications and compliance with regulations and insurers.
- Get started
After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your Crypto.com account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on Crypto.com.
Using the Crypto.com app
The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app's fiat wallet that can then be used to make purchases at any time.
In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.
Is Crypto.com safe?
Crypto.com receives a 5-star trust rating. The rating is given based on multiple factors. The company’s zero hack history and the requirement for users to use secondary authentication when logging in are notable.
There have been multiple security audits performed by both internal and external audit teams. Crypto.com offers a large insurance fund to cover any potential losses due to security breaches, and its US bank is FDIC insured.
Past hacks. No hacks have ever taken place on Crypto.com.
Security audits. Crypto.com takes security seriously. Alongside implementing standard security features such as 2-factor authentication (2FA) and the cold storage of all digital assets, the exchange has also listed a bug bounty program on HackerOne. This provides rewards to those who spot gaps in the security of the platform. The company has also completed thorough audits of modules within the Crypto.com ecosystem. For example, the DeFi Swap module is a fork of the Uniswap decentralized exchange, which was originally audited by dApp.org.
However, before launch, DeFi Swap was also audited by Crypto.com’s internal security team. The exchange also makes sure that all protocols listed within the DeFi Swap feature have been fully audited and clear specific guidelines.
Insurance. Crypto.com has amassed a $750 million insurance fund to cover any losses sustained through damage or theft. This includes the recent addition of a $100 million direct insurance policy provided by Arch Underwriting at Lloyd’s Syndicate 2012 for its cold storage assets. For US residents, all USD deposits held on
Crypto.com are deposited into Metropolitan Commercial Bank, which is a member of the FDIC. All deposits made by US residents are therefore insured up to a value of $250,000.
Keeping your crypto secure
All centralised exchanges, including Crypto.com, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
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Supported assets 5,500+ |
Supported assets 1,000+ |
Supported assets 30,000+ |
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Price (USD) $149 |
Price (USD) $129 |
Price (USD) $49.99 |
See more of the best crypto wallets
Crypto.com customer support
Crypto.com offers several methods for customer support. These include a 24/7 live web chat, an email ticketing system, a customer service number, a detailed help center and social media platforms.
Although several methods are available, there are many negative reviews regarding these services. Poor reviews state it being hard to get fast customer support and that answers are unhelpful.
How to reach Crypto.com customer support
- Contact form
- Discord
- Live chat
- Phone
- Telegram
Alternatives to Crypto.com
1 - 3 of 16
Crypto.com App is not currently available on Finder
Have you considered Kraken Cryptocurrency Exchange?
Buy, sell and trade a range of digital currencies on this high-liquidity exchange – suitable for beginners right through to advanced traders.
- 400+ cryptocurrencies supported including BTC, ETH and altcoins
- Access spot and margin markets with pro-level tools
- Stake your crypto and earn rewards
- Competitive rates and no hidden fees
All user-submitted reviews must meet our review guidelines. These set out our standards and expectations, including that the review is from by a genuine user of the relevant product or service and that it is honest, authentic and respectful. We explicitly prohibit fake or otherwise misleading reviews and we check all submissions, but we make no guarantee as to the authenticity of any published review or reviewer. Some reviews may be submitted (regardless of sentiment) in exchange for entry into any competition(s) for which we are the promoter.
10 of 82 reviews
★★★★★ Brandon (Springfield) 2 years ago
Huge spread avoid this one
They advertise low fees but they hit you hard with the spread, you buy crypto at the current price but when you sell it back its lower than the current price. They took 45% of my profit for themselves and left me with 55%. I learned the hard way.
★★★★★ Fabien (Sydney) 3 years ago
A rip-off
Crypto.com is pretty much a rip off for low volume users like me. Had a small amount 0.0006 BTC I wanted to withdraw to another platform. I had to deposit first another 0.0006 BTC to reach the minimum withdrawal limit of 0.0012 to only realise the fee to withdraw was 0.0006 BTC. Trying to discuss that with customer service, they refused doing a commercial gesture despite the fact other platforms charge ~60x lower fee for withdrawal (for instance kraken)
★★★★★ Rob (Sydney) 3 years ago
Useless
This company is incompetent. Deposited $5k and have heard nothing for 8 weeks. Complained and have asked my bank to reverse the funds and start an investigation. They deserve a zero rating.
★★★★★ LindseyR (Coconut creek florida ) 3 years ago
NO SUPPORT AND HUGE TAX ISSUES - GO WITB OTHER CRYPTO
TAX ISSUES - DO NOT INVEST HERE… I have all email transactions to support this. I used crypto.com in 2021 and made great returns. I converted it back and sold. They NEVER sent the form via email they say they send. To access your taxes you must create a new account on their OTHER platform - to then access my transactions list and download EVERY report available to see they are ALL BLANK AND THEY DONT HAVE ANY OF MY 2021 TRANSACTIONS. They sent me the same instructions I followed when I reached out to support, then collected my personal info (Ohio drivers license) to get the transaction report. I sent everything to have Gil tell me that hey don’t help with my taxes in Germany anymore. I pleaded via email that I’m not in Germany and received a generic reply. There IS ONLY CHAT SUPPORT THEY DONT HAVE PHONE AVAILABLE. I’m 28 years old freaking it that I’m going to default on taxes and they keep telling me I’m being escalated to a new team but won’t tell me what team, don’t have numbers, and won’t address any of the things I’m saying in my emails. I honestly thought someone was trying to steal my identity after I sent everything confirmed my entire account and he said I was in Germany. Due to my own not understanding that this would be an issue I have to manually go through the transactions in my account instead of them providing the ones too me. I use several stock and crypto exchanges and investment platforms - Coinbase and robinhood are two big ones to name - and this was an easy download of the documents - as I thought it would and should be.
★★★★★ Mike (Boston) 3 years ago
Bunch of cheaters!
My bank settled the ACH transfer in exactly 1 business day (24hrs) and Crypto.com is holding it (not settling) till the last second. Legally they say up to 7 days and I am 99.99% convinced they are holding my deposit before I can withdraw it to an external wallet. Their favorite line is "Thank you for your patience" instead of being a technology and crypto company. Their spreads on buy-sell is the worse. Don't fall for all the marketing hype. Use Binance.
★★★★★ Curtis (Mildura ) 3 years ago
It's easy
It's not hard to purchase and sell from this platform. The security is great and lot of information in your face. Wish we could get better benefits though.
★★★★★ Ben (Brisbane ) 3 years ago
RUN!!!!
Run as fast as you can from this company 3 weeks no they still can’t let me access my account after not being able to use sms verification 2 phone calls 25+ different people saying they are taking and following this issue 4 emails saying with in 24 hours 1 email saying within 48 hours Now it’s a case by case so they must have 3 weeks of back log cases take your money and close your account
★★★★★ Ben (Brisbane ) 3 years ago
Stay away
My phone had been stolen. I can’t access my crypto.com account my moneys is now stuck I have sent over 200 emails talked too 20 different people 2 phone calls 3 times been told by 3 different people it will be fixed with in 24 hours with in 2 weeks still can’t access my account..stay away !!,
★★★★★ Keith (Canberra) 3 years ago
Exit and top up fees halted my CRO Visa application in its tracks
I initially thought the Midnight Blue Crypto.com Visa debit card would give me a chance to test run a crypto card for free. But when I read the Product Disclosure Statement (PDS) I see that it is not free - $10 fee to close the Midnight Blue card account, $70 for other cards - $5 per month fee after 12 months inactivity So it will cost to exit the card - therefore not free to test run it. Also the Top-Up Fee to the Debit card of 1% puts me off (in the Help article). These fees are what stopped me in my tracks in progressing my application. Also $70 to later upgrade (in the PDS) is also a deal breaker for me. I would have liked to have discovered about the method used to set conversion rates from my crypto into A$ when I top up the card. I wonder if it a fair market rate conversion at the time or a bit of a rip-off rate? There are conflicting details of fees between the PDS and the help: https://help.crypto.com/en/articles/5966390-crypto-com-visa-card-fees-and-limits-australia-including-new-zealand-residents-holding-australia-issued-cards
★★★★★ Ali (Sydney) 3 years ago
Poor support and benefits for user. Below average platform
Tried to get Information from Support. Communicated my Issues with Telegram and Discord Groups, 'Ambassadors' barely replied with clear help. No good results otherwhise I shouldn't be here. Total waste of time. Once the money is on the Visa Card, there are heaps of places that do NOT accept it.
James Finder
Editor
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