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Crypto.com review

Crypto.com offers safe ways to buy, sell and earn digital assets.

  • An all-in-one cryptocurrency exchange that offers the opportunity to spend, sell and earn passive income on digital assets
  • Lacking effective customer support

2.8 ★★★★★ (76 reviews) Write a review

21

Fiat currencies

287

Cryptocurrencies

Details

Product Name Crypto.com App
Fiat Currencies USD, AUD, CAD, CHF, EUR, GBP, NZD, SGD, JPY, ZAR & 11 more
Cryptocurrencies BTC, ETH, XRP, BCH, EOS, XLM, LTC, ADA, LUNA, LUNC & 278 more
Deposit Methods Credit card
Cryptocurrency
PayPal
TransferWise
SEPA
Trading Fee Maker: 0.04-0.20%
Taker: 0.10-0.20%
Deposit Fees None
Withdrawal Fees Cryptocurrency: Fees vary

Disclaimer: This page is not financial advice or an endorsement of digital assets, providers or services. Digital assets are volatile and risky, and past performance is no guarantee of future results. Potential regulations or policies can affect their availability and services provided. Talk with a financial professional before making a decision. Finder or the author may own cryptocurrency discussed on this page.

Overview of Crypto.com

Launched in 2016, Crypto.com has become one of the largest cryptocurrency exchanges in the world, with over 10 million active users. Starting as a crypto-only exchange, Crypto.com has evolved into a more comprehensive platform, offering crypto payments, borrowing and lending services, a non-custodial wallet, the Crypto.org blockchain with native CRO and an NFT marketplace. To be at the forefront of mainstream adoption, the platform has invested millions in marketing, including negotiating deals with globally recognized sporting organizations and celebrities. The exchange is headquartered in Hong Kong but is accessible all around the world.

  • If this is your first exchange: Crypto.com has several payment options for acquiring your first cryptocurrency assets. While initially overwhelming, the sleek and friendly user interface is easy to navigate even for inexperienced cryptocurrency investors.
  • If you’re switching exchanges: Crypto.com may provide a great all-in-one alternative that allows you to put your cryptocurrency assets to work or convert them into real spending power. All of this comes at a highly affordable rate, but it may come at the cost of good customer service.

Pros and cons of Crypto.com

Pros

  • Wide range of features including lending, borrowing, crypto debit cards and staking
  • Security is a top priority and there is a $750 million insurance fund
  • Clean and friendly user interface

Cons

  • Customer service is rated poorly
  • Support for certain cryptocurrency assets can be geographically restricted
  • Withdrawal fees from exchange can be high

Verdict: Is Crypto.com any good?

Crypto.com is a good choice for both inexperienced and experienced cryptocurrency investors. It caters to those who are looking for a platform that supports a wide range of cryptocurrencies and features.

The exchange or app may be overwhelming initially, but the user interface is easy to use, and many features are available globally and at an affordable price. The fees for trading are competitive, though can be high when withdrawing to an external wallet from the exchange.

There’s a detailed knowledge base available on how features work, and Crypto.com university gives information about various assets. The company has prioritized security, marketing and design, but there is evidence to suggest that the customer service experience is lacking.

Crypto.com ecosystem overview

The Crypto.com ecosystem is divided between the Crypto.com mobile app and the Crypto.com exchange, which has both web and app versions. The app offers access to all of the basic features required by new investors, while the exchange provides additional functionality for those looking to trade short-term price movements or put their cryptocurrency assets to work with staking or decentralized finance (DeFi) farming.

Crypto.com app

The Crypto.com app hosts all of the features to get a user started with cryptocurrencies. Users can purchase cryptocurrencies directly using either a bank transfer or credit card. Alternatively, users can store fiat currency within the app’s fiat wallet that can then be used to make purchases at any time.

In addition, for any user that acquires a Crypto.com Visa Card, all of the card details can be managed directly from within the app. Any cryptocurrencies held within the app can then be transferred to the exchange at no cost, and vice versa.

Crypto.com exchange

The Crypto.com exchange is where advanced trading is available. These trading features are for those looking to take full advantage of their cryptocurrency assets and short-term cryptocurrency market movements.

Through the exchange, users are able to access both margin and derivative products, including futures and perpetual contracts. Alternatively, if users wish to put their digital assets to work, DeFi and staking products are available. These offer a range of interest-earning opportunities.

Finally, if investors are nervous about leaving cryptocurrency assets in the custody of the app or exchange, Crypto.com offers a non-custodial wallet service that provides full private key control called DeFi Wallet.

Crypto.com NFT platform

The most recent addition to the Crypto.com exchange is the Crypto.com nonfungible token (NFT) marketplace. Built on the crypto.org blockchain, the marketplace is offered as a standalone application. It hosts a range of NFT categories including art, sports, games, music and even NFTs owned by celebrities.

Crypto.org Chain

Crypto.com as a company developed and launched a native blockchain protocol called the Crypto.org Chain. The Crypto.org Chain is an open-source blockchain that facilitates elements of the Crypto.com exchange ecosystem and is capable of hosting other payment, DeFi or NFT applications.

The blockchain was developed using the Cosmos Software Development Kit (SDK) and uses Tendermint Core’s consensus engine. By utilizing a proof-of-stake (PoS) consensus mechanism, the blockchain remains scalable and secure.

Cronos

Alongside the main Crypto.org blockchain, Crypto.com has also developed an Ethereum Virtual Machine (EVM) sidechain known as Cronos. The sidechain was built using Ethermint and offers smart contract functionality. It was developed so that decentralized applications could be transferred across from other blockchains into the Crypto.org blockchain ecosystem.

What to know about Crypto.com

Crypto.com offers an expansive ecosystem for cryptocurrency investors. Most users won’t need to look elsewhere with the variety of features on offer, and rates are extremely competitive. Due to the numerous payment and earning options provided, Crypto.com operates as a crypto bank rather than solely as a cryptocurrency exchange.

It is worth noting that the company has received quite a few negative reviews regarding customer support, though the 2 most common rankings are 1 out of 5 and 5 out of 5. Be sure to read the reviews rather than just looking at the rating for any exchange reviews to find out if the issues may affect you.

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Supported cryptocurrencies

Crypto.com supports over 100 different cryptocurrency assets. Below, Finder has listed 20 cryptocurrencies that can be deposited into the Crypto.com app. There is support added for new coins and tokens constantly so check out the full list on the Crypto.com support page.

Note: Some cryptocurrencies are not available in either the US or Singapore.

  • BTC
  • ETH
  • LTC
  • CRO
  • USDT
  • BAT
  • SOL
  • USDC
  • SHIB
  • GALA
  • BNB
  • LINK
  • MANA
  • ALGO
  • LUNA
  • BAND
  • ADA
  • FIL
  • DOT
  • DOGE

Transferring fiat and cryptocurrency

Transferring fiat and cryptocurrency into and within Crypto.com is straightforward. The exchange offers multiple deposit methods for over 20 different fiat currencies.

Any money stored within the Crypto.com app fiat wallet can be used to pay for cryptocurrency purchases at true cost. Fiat deposits and withdrawals can take one to three business days.

It is also very easy to transfer funds between the app and exchange. While the Crypto.com exchange does not support fiat deposits, the transfer of cryptocurrencies from the app to the exchange can be completed in seconds. The transfer of cryptocurrencies to and from external wallet addresses can take two to three hours.

While fiat currency can’t be stored on the exchange, users can withdraw the stablecoin USDC back into fiat within the Crypto.com app. The conversion from USDC to USD is completed at a 1:1 ratio.

Fees and costs

For cryptocurrency purchases, Crypto.com offers true cost exchanges, making it one of the most competitive platforms in the market. When converting funds from the Crypto.com fiat wallet there are no additional charges. Charges are implemented if you decide to purchase cryptocurrencies instantly using a debit/credit card or bank transfer.

On the exchange, trading fees work based on a maker/taker system. Makers are traders that add new orders to the exchange’s order book, creating new liquidity.

Makers are rewarded with slightly lower fees. Takers fill already open orders (the ones made by makers), removing liquidity. Both maker and taker fees start at 0.4%.

Most fees within the Crypto.com ecosystem are influenced by CRO token holdings. If a user stakes a specific amount of CRO tokens, it can increase the interest offered by Crypto Earn, improve the benefits associated with the Crypto.com Visa Card and lower the fees associated with trading. There are no fees for transferring cryptocurrencies between the exchange and app, but there are withdrawal fees for withdrawing to an external wallet that vary.

Fiat withdraw and deposit fees

Crypto.com doesn’t charge a fixed fee for fiat deposits and withdrawals. The details for all fiat currencies can be found within the Crypto.com help center.

DepositWithdrawal
0%0%
Crypto withdrawal and deposit fees

Crypto.com doesn’t charge any fees for depositing cryptocurrencies. Only associated network fees will be applied when withdrawing through the app.

When withdrawing through the exchange the fees vary and can be quite high. Check the exchange’s withdrawal fees tab.

DepositWithdrawal
0%0%

What is it like to use Crypto.com?

Crypto.com has been designed so that it is intuitive for both inexperienced and advanced cryptocurrency users. It is clear the design team has taken time to ensure the user interface is clean, user friendly and easily navigated.

Crypto.com comparison table

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Disclaimer: Star ratings are only displayed for products with 10 or more reviews.
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Disclaimer: Cryptocurrencies are speculative, complex and involve significant risks – they are highly volatile and sensitive to secondary activity. Performance is unpredictable and past performance is no guarantee of future performance. Consider your own circumstances, and obtain your own advice, before relying on this information. You should also verify the nature of any product or service (including its legal status and relevant regulatory requirements) and consult the relevant Regulators' websites before making any decision. Finder, or the author, may have holdings in the cryptocurrencies discussed.

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