Wirex review 2022

Wirex offers a secure mobile cryptocurrency wallet and a debit card.

  • A multi-currency debit card that gives you up to 8% cashback in cryptocurrency
  • Some benefits only available to Premium customers
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Crypto is unregulated in the UK; there's no consumer protection; value can rise or fall; tax on profits may apply.

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Fiat currencies

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Cryptocurrencies

Details

Product Name Wirex Cryptocurrency Exchange
Fiat Currencies EUR, GBP, CAD, CZK, HUF, PLN, RON, HRK, USD
Cryptocurrencies BTC, ETH, LTC, XRP, XLM, WXT, WAVES, DAI, XNO, LINK + 41 more
Deposit Methods Credit card
Cryptocurrency
Debit card
PayPal
Trading Fee OTC rates + commission
Deposit Fees Free (fiat), 1% (crypto)
Withdrawal Fees Blockchain fees apply

Overview of Wirex

Wirex is a digital payment platform with a multi-currency account and a cryptocurrency debit card. It places one foot in each camp by offering traditional currency exchange services alongside cryptocurrency transfers and accounts. With its multi-currency account, you can seamlessly exchange between fiat currencies and cryptocurrencies, while its cryptocurrency debit card offers real-time crypto conversion at the point of sale and no exchange fees on FX.

Its wallet service is a keyless non-custodial cryptocurrency wallet that is backed up with biometric information. Essentially, it doesn’t require private keys to secure your funds. Instead, it uses face recognition or fingerprints to provide access.

  • If this is your first exchange. You will find a platform that allows you to seamlessly transfer and spend your crypto assets while also supporting any traditional FX needs you have.
  • If you’re switching exchanges. You can take advantage of a cryptocurrency debit card that offers cashback rewards and a wallet that allows you to swap across different blockchains.

Pros and cons of Wirex

Pros

  • FX and cryptocurrency exchange in one place
  • Cryptocurrency debit card
  • Cryptocurrency cashback rewards
  • Authorised emoney provider

Cons

  • No FCA registration
  • Some benefits are only available to premium customers
  • High fees for ATM withdrawals

Verdict: Is Wirex any good?

Wirex’s outstanding feature is its cryptocurrency Mastercard debit card, which provides one of the easiest ways to spend cryptocurrency as well as provides multi-currency services if you wish to use it abroad. It enables you to spend any of the supported cryptocurrencies or traditional currencies in real-world situations. Added to this, you can earn up to 8% in Wirex’s native token WXT on all spending in-store and online. You can then choose to exchange your WXT tokens, send them to an external cryptocurrency wallet or spend them with your Wirex card.

What Wirex does best is seamlessly combine multi-currency services with blockchain technology. So not only can you take advantage of competitive exchange rates and a multi-currency account, but you can also service your crypto assets using its wallet, its cryptocurrency transfer service and its debit card. However, reports of poor customer service are rife as well as technical glitches causing issues for users.

What to know about Wirex

In March 2022, Wirex withdrew from the UK Financial Conduct Authority’s (FCA) temporary register. It currently serves its U-based customers via its subsidiary, Wirex Digital, which is licensed in Croatia by the local regulator HANFA. It had temporarily paused new UK registrations, but these were resumed in June 2022. Wirex is authorised by the FCA as an emoney provider because it offers a debit card.

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What’s it like to use Wirex?

Getting started

Signing up with Wirex is quick and easy to do either through its website or via its mobile app.

Wirex - signing up - getting started

Identity verification

You will need to switch to the mobile app to complete the identity verification process, but it is quick and easy to do.

Wirex - signing up - Identity verification

Trading terminals

Wirex’s trading dashboard shows you which tokens are tradable as well as the current gainers and losers.

Wirex - trading terminal

Mobile app

You can view all your fiat and digital accounts on the app as well as make trades.

Wirex - mobile app

Promotions

There are additional rewards the more regularly you use Wirex features like its card or refer-a-friend scheme.

Wirex - promotions

Does Wirex have good customer support?

Negative reviews on Trustpilot focus on poor customer service. Some users have reported having issues with their accounts and Wirex has taken days to respond. There are also complaints about locked accounts, log-in issues and difficulty getting money out of the account. In other cases, users say they’ve had to go through the verification process again to access their money. (Last updated: June 2022)

You can contact Wirex’s customer support team by submitting a request on its website or via social media. It also has a Help Centre with its most frequently asked questions and there is a Community Forum you can use to ask questions of other users.

Support offeredWait times
Contact us formSame day
Live chat🅧🅧
Email support🅧🅧

List of services on Wirex

Mastercard on Wirex

Wirex Mastercard has some of the best perks for cardholders. It offers cashback on purchases, free ATM withdrawals (up to €400 a month) and no monthly fees. Users only pay a 1% fee to top up the card with cryptocurrency.

Unlike other cryptocurrency debit cards, Wirex doesn’t charge fees for maintenance or re-issue. You can also earn up to 8% in cryptocurrency rewards when you make purchases on the card. These are paid out in Wirex’s native WXT token.

Wallet on Wirex

The Wirex Wallet is a keyless non-custodial cryptocurrency wallet. It is a cross-chain wallet, meaning you can swap DeFi tokens across different blockchains and take advantage of in-built support for multiple blockchains including Bitcoin, Ethereum and Solana.

Within it, you can manage more than 100 coins, either storing them or transferring them to external wallets and dapps.

Exchange on Wirex

Wirex looks to combine traditional FX with blockchain technology. Its multi-currency exchange service allows you to exchange 62 fiat and cryptocurrencies in the app at the interbank or over-the-counter (OTC) rate. This means there is no markup included in the rate offered to you for your currency exchange.

Trust rating

Signing up on Wirex

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Cryptocurrencies aren't regulated in the UK and there's no protection from the Financial Ombudsman or the Financial Services Compensation Scheme. Your capital is at risk. Capital gains tax on profits may apply.

Cryptocurrencies are speculative and investing in them involves significant risks - they're highly volatile, vulnerable to hacking and sensitive to secondary activity. The value of investments can fall as well as rise and you may get back less than you invested. Past performance is no guarantee of future results. This content shouldn't be interpreted as a recommendation to invest. Before you invest, you should get advice and decide whether the potential return outweighs the risks. Finder, or the author, may have holdings in the cryptocurrencies discussed.

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