Atom Bank mortgage review September 2020

Atom Bank is an app-based mortgage lender that prides itself on simplicity. It promises to pass the savings from low overhead on to customers.

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Atom Bank is a mortgage lender that you can only access through a smartphone app. It became the UK’s first smartphone-based bank when it launched in April 2016.

The bank prides itself on simplicity and passes on the savings from having no branches to its customers. This leads to ultra-competitive mortgage rates.

In order to access Atom Bank mortgages, each applicant has to own a compatible smartphone. You’ll monitor the application process and conduct customer service queries through the Atom Bank app.

The bank aims to take the stress out of applying for a mortgage through this streamlined application process.

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Lender profile

  • Atom Bank provides all its services through a smartphone app. It has no branches.
  • The bank launched in 2016, becoming one of the first app-only lenders.
  • It offers savings accounts, business loans as well as a range of mortgages.

What types of mortgages does Atom Bank provide?

  • Fixed rate. Atom Bank currently offers fixed-rate mortgages with two-, three- or five-year terms. You can get one of these mortgages with a deposit as small as 5% of your property value. However, the bigger your deposit, the better the rate you’ll be able to access. Some mortgages come with a product fee, which you can choose to pay upfront or add to your balance.
  • Remortgage. There are fixed-rate deals aimed specifically at those looking to remortgage. These also come with two-, three- or five-year terms and a potential product fee.
  • Cashback. Some products offer cashback upon a successful mortgage application. While this can be a useful bonus, it’s still important to compare the overall cost of the mortgage during your initial fixed-rate period.

How do I apply for an Atom Bank mortgage?

The first step to applying for an Atom Bank mortgage is to speak to one of its independent brokers. These brokers are regulated by the Financial Conduct Authority and will only recommend an Atom Bank mortgage if it’s suitable for your needs. There is a list of brokers that work with Atom Bank, including their contact details, on the lender’s website.

If you’re happy with the mortgage recommended to you, the broker will pass your application onto Atom Bank. You can monitor the progress of your application within the Atom Bank app. All further communications about your application will take place via the app too.

The app is available on the newest versions of iOS and Android.

How can I contact Atom Bank?

Atom Bank encourages you to conduct all customer service queries via its smartphone app. However, it also provides an email address (info@atombank.co.uk) and a phone number (0333 399 050) for you to get in touch. Customer service is available 24 hours a day.

Eligibility criteria

To be recommended and approved for an Atom Bank mortgage, you’ll have to meet the following criteria:

  • You have been a UK resident for at least 12 months
  • You are aged 18 or over
  • The mortgage is for a residential property that you’ll use as your primary residence
  • The property is located in the UK
  • You’ve had no defaults or county court judgements in the last six months
  • You’ve had no bankruptcies, individual voluntary arrangements, debt management plans or repossessions in the past six years

Can I make overpayments?

Customers can make overpayments on all mortgages. However, they may face an early repayment charge if they overpay above a maximum percentage of the mortgage balance each year. The exact percentage is product-specific.

How long does it take for Atom Bank to make a decision?

It varies, but you’ll receive a notification on your app as soon as a decision is made.

Frequently asked questions

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