giffgaff mobile plans review

Our review of giffgaff mobile plans lays out typical packages, its Finder score, and pros and cons.

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Finder score
★★★★★
Expert analysis
Great customer service
No phone support

giffgaff was born in 2009 as one of a new breed of digital-first “virtual” network operators. The firm, which uses the existing O2 network, doesn’t have any high street branches or call centres, but instead focuses on carrying out its sales and customer support online. According to company founder Gav Thompson, the name “giffgaff” comes from an old Scots phrase which means mutual giving.

The firm offers a range of monthly bundles, called “goodybags”, that provide data, call minutes and texts for an upfront charge. These can be bought as often as needed, with no fixed-term contract tying you in. These bundles typically cost between £6 and £35 per month, depending on the data and usage allowance you need. giffgaff offers discounts on certain goodybags if you allow your plan to recur each month.

Compare giffgaff against its rivals

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giffgaff tariffs and service

giffgaff
NetworkO2
Contracts with a handset
SIM-only contracts
PAYG tariffs
Offers 5G data
Plan length from1 month
Cost of European roamingFree
LinkGo to site

How can giffgaff customers manage their account?

giffgaff
Manage account via smartphone app
Live chat support
Phone support
Email supportEmail: giffgaffteam@mailuk.custhelp.com

giffgaff customer reviews

Regulator Ofcom carries out a survey of mobile network customers every year to gauge their satisfaction with their provider. The last year for which full data is available, 2020, suggests that 93% of giffgaff customers told Ofcom that they were satisfied with the overall service they received, the best score among large mobile providers last year.

The same survey found that a whopping 95% of giffgaff customers questioned felt they received value for money from their carrier, again the best score on this measure among larger providers over the same period.

This positive response is matched on the reviews site Trustpilot, where the firm gets an overall customer score of 4.1 stars out of 5, based on more than 21,000 reviews posted. A great majority of reviewers (67%) rated giffgaff “excellent” – the best rating available. A further 11% described their provider as “great”, with only 12% giving “bad” or “poor” scores (last updated: November 2023).

Pros and cons of giffgaff

  • Great customer service scores. giffgaff is rated highly by both Ofcom customer surveys and online consumer reviews.
  • Decent value for money. giffgaff’s goodybag bundles are competitively priced.
  • Flexible plans. giffgaff doesn’t offer fixed monthly contracts, only recurring monthly bundles – meaning you can use giffgaff for as long or as short a period as you like.
  • No Wi-Fi calling. Unlike larger rivals, giffgaff doesn’t offer users a Wi-Fi calling function.
  • No phone support. Customers with questions or complaints can’t speak to giffgaff over the phone. All support is online.

Our verdict: Is giffgaff any good?

giffgaff is a great choice because it offers a good range of cheap and flexible call and data plans. Plus, giffgaff consistently gets great reviews for the quality of its customer service.

Whether you’re trying to lower your mobile phone costs, get more flexible call plans, or need a strong short-term pay-as-you-go option, giffgaff will almost certainly offer a plan to suit you.Ready to compare mobile plans?

Frequently asked questions

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Written by

Nick Renaud-Komiya

Nick Renaud-Komiya has been a writer and reporter for nine years, covering a range of consumer issues from energy suppliers to banking and mortgage issues. He enjoys helping people take control of their personal finances and better understand their consumer rights. Nick’s consumer writing and money journalism has been featured in a range of outlets including MoneySavingExpert.com, The Sunday Mirror, The Independent and Money.co.uk. Outside of work Nick enjoys cooking and collecting old David Bowie merch. See full profile

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2 Responses

    Default Gravatar
    MalcolmOctober 21, 2018

    I have a 2G mobile but will need to buy a 3G to use in Australia. Will a giffgaff PAYG SIM fit any 3G? If the new mobile has an extendable memory does the card for that come from the mobile manufacturer or does giffgaff also supply these?

      AvatarFinder
      JeniOctober 24, 2018Finder

      Hi Malcolm,

      Thank you for getting in touch with finder.

      giffgaff PAYG SIM works on 2G, 3G and 4G network. Since you are travelling outside the EU and their selected destinations, like Australia, you need to top up your account to keep using them while overseas. Regarding your extendable memory enquiry, you may get that from your mobile manufacturer and in some computer/mobile stores.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

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