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Maker: 0.1% Taker: 0.1%
Crypto BTC: 0 ADA: 0 ETH: 0
Fiat 1 - 10 (USDT)
Crypto BTC: 0.0005 ADA: 1 ETH: 0.004
What is KuCoin?
KuCoin is a cryptocurrency exchange with more than 500 cryptocurrencies listed. The variety of altcoins present on KuCoin makes it one of the biggest cryptocurrency exchanges in the world. As a result, KuCoin markets itself as the “Top Altcoin Exchange”. KuCoin launched its exchange (KuCoin) and its core token KuCoinShares (KCS) in September 2017. Over the course of the following 3 years, KuCoin rose to prominence as an innovator in novel trading products and a first-lister of niche altcoins.
“The Top Altcoin Exchange”
KuCoin is a cryptocurrency exchange born of the ambitions of “two tech geeks” who were early blockchain adopters and who have been engaging with Bitcoin since 2012. KuCoin is marketed as the “Top Altcoin Exchange” and it lists over 500 cryptocurrencies and almost US$750 billion in daily trading volume. The exchange has more than 10 million users worldwide and ranks itself “Number 1 in Globalization”.
Beyond the technical components of the KuCoin exchange is a social platform, allowing you to “interact with global crypto investors and gain access to timely and trusted crypto news”. Across its 10 million active investors, there have been 1 million newsfeed posts about the industry.
KuCoin offers a mobile trading app, as well as the ability to trade via your desktop. It was one of the first cryptocurrency exchanges to offer a fully featured mobile application. The flexible options for accessing your cryptocurrency trading account enable KuCoin to create a diverse user experience.
KuCoin seems to be prioritizing access to the most cryptocurrencies possible while keeping fees low. The founders of the exchange had experienced the difficulty and poor user experience of the early days of cryptocurrency exchange, including trying to sell on the largest exchange at the time, Mt. Gox. In 2013, they wrote the first lines of code for what they described as a “People’s Exchange” that would allow everyone to participate in what they saw as a transformative emerging market.
If this is your first exchange: KuCoin has a huge library of cryptocurrencies with relatively low fees. Although it may be intimidating at first, once you’re comfortable making transactions, you will enjoy a large marketplace with low fees and integrated industry news.
If you’re switching exchanges: you may be coming to KuCoin for its huge marketplace and low fees. At the same time, you may feel overwhelmed by advanced trading options and user interface.
Pros and cons of KuCoin
Very strong selection of cryptocurrencies for those looking to trade a diverse set of coins
Strong user base (10 million-plus)
User interface could be intimidating to the cryptocurrency beginner
You will not deposit fiat, you’re purchasing coins directly using a third-party mechanism, not your bank account
KuCoin is not licensed in America
Verdict: Is KuCoin any good?
Your experience with KuCoin depends on your involvement with the cryptocurrency space broadly. As we’ve discussed previously, KuCoin has demonstrated a strong but advanced user experience, attracting more than 10 million investors worldwide. It boasts that 1 in 4 cryptocurrency users have interacted with KuCoin in the past. This may be because of its wide range of features and its marketplace of 500+ cryptocurrencies. The fees are relatively low depending on your activity on the platform and it processes billions in transaction volume. For the advanced user, there are alternative use cases for KuCoin, like derivatives, margin trading, staking, lending, automated trading bots and mining pools.
If you’re new to the cryptocurrency space, KuCoin may feel overwhelming. There are plenty of opportunities for you on the platform but its user experience is advanced.
Finder ratings for KuCoin
Transferring money or assets
Fees and costs
Ease of use
Finder's editors objectively assess each platform across a spectrum of performance metrics using a system of 1 to 5 stars, which are designed to help you assess a crypto platform's strengths and weaknesses. You can read our full methodology here.
The KuCoin cryptocurrency exchange is available on desktop and via mobile app. You will immediately notice the difference in UX (user experience): web defaults to a light mode while your mobile app defaults to dark mode.
On the bottom of your screen in mobile (for iOS) you will see the options of Home, Markets, Trade, Futures and Assets, whereas on the desktop version your menu will look like this:
Some will find the mobile version of KuCoin overwhelming. It is loaded with information and, for the cryptocurrency beginner, they may find the desktop version to be a better starting place.
Kucoin’s supported cryptocurrencies
Transferring fiat and cryptocurrency with Kucoin On the KuCoin exchange, you can only deposit cryptocurrencies or stablecoins like USDT. Depositing cryptocurrencies is fairly straightforward after you have successfully created an account. You can deposit cryptocurrency via the traditional methods of QR code or BTC wallet address. Your deposits will go directly to your main account within KuCoin.
Although you cannot deposit fiat, you can purchase cryptocurrency directly using various purchase methods, as outlined in the table above. That includes a Visa/Mastercard linked to your bank account, usable only after you’ve provided identity documents and passed Know Your Customer (KYC).
Fiat withdrawal and deposit fees
Crypto withdrawal and deposit fees
What is it like to use KuCoin?
KuCoin is a progressively improving cryptocurrency exchange. From the time of its launch in 2017 to the present, the team has been constantly innovating, and integrating novel features and improvements. In general, KuCoin gives the user a fun user experience with a multitude of ways of engaging in the app on a daily basis. For example, users that hold KCS in their account are entitled to a portion of the fees charged by the exchange. Additionally, there are daily, weekly, monthly and seasonal promotions and campaigns for users to earn rewards. These promotions come in the form of raffles, surveys or daily check-ins that make users eligible to receive a variety of rewards, typically in the form of cryptocurrency.
Starting on KuCoin is easy because there is no KYC required for basic accounts. Users who already own crypto can begin trading on KuCoin as soon as they have registered and deposited their assets to the exchange.
Participate in daily, weekly, monthly or seasonal promotions and earn rewards in the form of airdrops, crypto giveaways and NFTs.
Stake, lend and borrow cryptocurrencies in order to earn a rate of return. Dozens of cryptocurrencies are able to be used to earn more money.
KuCoin comes with a fully featured trading terminal (order book, recent trades, order history, candlestick chart and tools). The trading terminal has features and settings for all levels of traders (beginner, intermediate and advanced).
Users are able to build their own trading bot which implements advanced trading strategies. Simply pick a strategy, load the bot with funds and let your bot do the work.
Does KuCoin have good customer support?
KuCoin has decent customer support due to its variety of support mechanisms. Users are typically able to find their own answers through KuCoin’s comprehensive FAQ. However, if the query can only be solved using the help of KuCoin staff then users will need to submit a form, enter a live chat or ask a question on a forum with other users.
The contact form is designed to narrow down the support request, suggest an FAQ topic, and if need be, connect the user with the necessary support staff. Similarly, the instant chat mechanism begins with the user interacting with a support bot, only being connected with a human being in the event that the bot cannot solve the query.
While reports of customer service vary online, the general consensus is that KuCoin staff are supportive and generally able to solve issues faced by users. However, there are also a number of negative anecdotes from users stating that they’ve permanently lost funds due to transaction or technical errors.
Contact Us form
6+ hours Average wait time based on the company website.
Instant – 2+ hours
List of services on KuCoin
Trading on KuCoin
The KuCoin earn platform is for generating additional income on cryptocurrencies that you own. But the earn platform is not the only way to earn more cryptocurrencies from KuCoin. Users are also able to create trading bots, receive airdrops or participate in daily, weekly, monthly or seasonal promotions to entitle themselves to rewards. Users are able to use their cryptocurrency as collateral to take out a loan. This may be done through the margin or futures trading interface. Any time users use cryptocurrency as collateral to secure a loan they are risking being liquidated and losing the underlying collateral. Borrowing money against a volatile asset like cryptocurrency is considered to be high risk and should only be done by professional or advanced traders.
Promotions on KuCoin
KuCoin has no shortage of promotions. On any given day, week or month, users can access promotions on KuCoin via the “More” tab. For example, users may get airdropped tokens if they’re holding a particular kind of asset. Additionally, they may log into the app to claim a daily participation reward, able to be redeemed for USDT or other tokens. Lastly, a trading competition is always taking place, allowing users to compete for highest volume or most profit gained. Check out Finder’s review on KuCoin promotions for more information.
Is KuCoin safe? / trust rating
KuCoin has had a bumpy road with respect to the level of trust it attained with its user base. However, despite past hacks and reports of missing funds, KuCoin provides many opportunities to secure individual accounts which increases trust in the overall exchange.
Regardless of the shortcomings, KuCoin maintains and implements the latest security standards from an individual user account perspective. Users are encouraged and walked through the process of setting up 2-factor authentication (2FA), a safety phrase, a trading password, segregated accounts, whitelisted crypto addresses and whitelisted IP addresses. This adherence to the latest security standards improves KuCoin’s overall trust rating.
KuCoin has released no official third-party security audits or insurance providers.
The most notable hack on KuCoin occurred in September 2020 when hackers stole close to US$200 million worth of cryptocurrencies from KuCoin wallets. However, most of these tokens were able to be frozen, destroyed and reissued into KuCoin’s possession. The ability to essentially reverse the hack through direct means calls into question whether or not KuCoin or these projects inhabit the quality of immutability present within cryptocurrencies such as Bitcoin.
Other cohorts of users report funds being missing or failing to be credited to their account after a deposit. While many of these stories are anecdotes, they have eroded trust in KuCoin enough to bring fault to their reputation as being a trusted cryptocurrency exchange.
Whilst crypto trading isn’t regulated in the UK, the Financial Conduct Authority (FCA) maintains a register of crypto firms that have passed their AML and counter-terrorism checks. However, KuCoin has no UK entity and therefore you won’t find it on the FCA’s register.
Signing up on KuCoin
Signing up for KuCoin exchange is easy and can be done in just a few simple steps. It should be noted that identity verification is not required for those wishing to trade already-owned crypto assets on the exchange. Simply sign up and deposit assets to begin trading.
Visit the KuCoin homepage.
Then click “Sign Up” in the top right of the screen. You can use either an email address or phone number to start registration. Once an email or mobile number is added, you must send a code to that location and enter it in the box to sign up. Choose a password and click “Sign up”. This completes basic registration.
It is not necessary to complete KYC in order to begin trading on KuCoin. However, if you wish to purchase crypto directly or increase your trading limit, it is required. In order to complete basic KYC simply enter your region, name and an ID (national, driver’s or passport). Once you click “Submit” you will be verified.
In order to access more features on KuCoin such as an increased withdrawal limit, trading limit or higher leverage for futures, further verification is required. Click “Proceed to obtain more privileges” to continue verification.
To complete the final identity verification process users can either download the KuCoin app if not already done or scan the QR code provided. Manual verification can be done if necessary. Traders then must upload scans or photos of their ID. Finally, a selfie including the user’s name, their unique KuCoin ID code and the date written on a piece of paper in frame. Once completed, full verification is done.
Compare Kucoin against other exchanges
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Crypto is unregulated in the UK; there's no consumer protection; value can rise or fall; tax on profits may apply*.
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*Cryptocurrencies aren't regulated in the UK and there's no protection from the Financial Ombudsman or the Financial Services Compensation Scheme. Your capital is at risk. Capital gains tax on profits may apply.
Cryptocurrencies are speculative and investing in them involves significant risks - they're highly volatile, vulnerable to hacking and sensitive to secondary activity. The value of investments can fall as well as rise and you may get back less than you invested. Past performance is no guarantee of future results. This content shouldn't be interpreted as a recommendation to invest. Before you invest, you should get advice and decide whether the potential return outweighs the risks. Finder, or the author, may have holdings in the cryptocurrencies discussed.
Werner Vermaak is a technical writer and blockchain consultant with an extensive 20-year marketing resume across Taiwan, the UK and South Africa. He came across Bitcoin and cryptocurrency in Taiwan during mid-2017 and has worked with several companies and projects in the areas of crypto security, regulations, custody and new fields such as DeFi, NFTs and Web 3.0 since. Werner has a business degree from Stellenbosch University and postgraduate qualifications in strategic marketing from the AAA School of Advertising. Werner enjoys geeking out on new technology and pondering the mass adoption of digital assets.
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