*Average speeds are based on speed available to at least 50% of customers at peak time (8-10pm). Speeds vary according to factors like location, and the speed you receive may differ from the figure in our comparison. Most providers will give a customised estimate based on your address.
How to cancel your EE broadband
Whether you're in a contract or not, cancelling your EE broadband might feel like a daunting task. We explain the simple steps you need to take to stop your service.
Updated
Maybe you’re fed up with your EE, or you’re moving to a sunny new home abroad and don’t need your broadband anymore.
In this guide, we explain the different steps anyone looking to either switch provider or cease their broadband completely needs to take.
Whether you’re midway through your contract or you’ve finished the minimum time limit, you’ll find out exactly what you need to do.
How to cancel if you’re out of contract
- Call. You’ll have to ring up EE and notify it that you want to leave.
- Personal information. EE will ask for your basic personal information and your account details.
- Haggle. Potentially EE will offer you a deal to stay, so this might be a good way to cut broadband costs without switching.
- Cancellation out of contract. If you’re out of contract, EE will close your account 14 days after you’ve rung up and notified it.
- Final bill. You need to keep your direct debit open until you get this. You’ll get billed for the final month you’ve been with EE and refunded the days you haven’t used.
How to cancel while in a contract
So, you need to cancel your EE broadband earlier than planned. Perhaps you’re going travelling, or moving in with friends or a partner.
One key difference with cancelling while still under contract is that EE will stop your service that same day.
However, there is a big dollop of bad news coming your way. You will almost certainly have to pay an early termination charge – which might cost hundreds of pounds.
To avoid any nasty surprises, ask EE exactly how much you’ll have to pay when you call to cancel.
However, there are rare exceptions to the early termination fee. If EE isn’t keeping its end of the deal, you might be able to cancel your broadband without being penalised.
- Speed. You should have been given a minimum average speed as part of your agreement with EE. If it consistently falls below this level you could well be entitled to leave without being penalised. Use an online broadband speed checker to work this out.
- Price rise. If EE increases the cost of your broadband, and you think it’s simply too much, then leave. You have 30 days from receiving the price increase notice to call EE and cancel without being hit with an early termination charge.
- Home move. If you’re moving home and EE doesn’t serve your new area, you won’t be charged for cancelling early.
Switching provider
This is by far the easiest way to get out of your EE broadband deal. All you have to do is find a new provider and sign up for one of its broadband packages. Here’s a full breakdown of what you need to do.
- Shop around and compare the different broadband companies operating in your area.
- Sign up for the broadband that looks best for you.
- Sit back and relax. Your new broadband company will get in touch with EE, notify it that you’re leaving and work with EE to move you over smoothly.
- EE will close your account the day your new one goes live.
- Pay off your final bill. This will include any remaining subscription charges. Plus if you’re leaving your EE broadband deal before your minimum contract length is reached, you’ll have to pay the early termination charge.
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Find a new broadband supplier
If you have had enough of your current broadband supplier and want to find a new one, use our comparison service to find one to suit you.
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