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Digital banking statistics 2022
How many Brits have a digital-only bank account in 2022?
Digital banks (such as Monzo, Revolut and Starling Bank) offer simple, fee-free services for people wanting to track their spending immediately from their digital device. Our data shows that people really value good digital services from their bank, which helps explain the consistent increase in online banking use over the last 10 years. We looked for the latest stats on digital banking in the UK, along with carrying out our own research on how people are using their accounts and their future intentions when it comes to banking.
The latest stats
What do Brits think their primary banks are good at?
Online banking popularity
|Year||Online banking pentration|
Number of active online banking users worldwide
The usage of online and mobile banking could increase significantly across the globe within the next two years. Data shows that the Asian market could see the largest adoption growth rate, with this region already accounting for over 800 million active online banking users. It is estimated that this figure will reach nearly one billion by 2024. By 2024, Europe could also see 435 million people using online and mobile banking in some form, a stealthy jump from the 398 million who use it in 2022.
|Far East & China||North America||Europe||Latin America||Rest of the world|
|2020||805.1 million||240.1 million||361.7 million||109 million||387.3 million|
|2021||844.4 million||250.5 million||379.9 million||126.4 million||441.8 million|
|2022||885.6 million||261.4 million||398.1 million||146.7 million||504.9 million|
|2023||928.9 million||272.7 million||416.4 million||170.4 million||578.5 million|
|2024||974.3 million||279.6 million||435 million||198 million||664.9 million|
High-street vs digital banking
Back in Q3 and Q4 of 2019, HSBC gained 47,777 and then 46,118 customers – the highest increase in customer base of all the banks in our list. In fact, until 2020 Q2 at the height of the pandemic, HSBC remained the only bank gaining the most customers, having gained 74,563 customers at the time. In Q3 of 2020 they were knocked off the top spot by Nationwide who led the list with a gain of 16,353 customers. 2020 Q4 saw Halifix eventually make the highest customer gain – with over 33 thousand new customers added to their roster.
In 2021, HSBC dominated the top spot for the most part, with Lloyds Bank leading only in Q1. By the end of 2021 (early Jan 2022) HSBC and Nationwide were in first and second place, having gained 45,310 and 44,612.
|2019 Q3||2019 Q4||2020 Q1||2020 Q2||2020 Q3||2020 Q4||2021 Q1||2021 Q2||2021 Q3||2021 Q4|
|Bank of Ireland||94||83||104||63||36||57||49||33||39||63|
|Bank of Scotland||3,795||3,767||3,349||3,579||1,601||2513||3,127||2,974||4519||3,909|
Can't get enough information about digital banking?
For more digital banking information, check out our banking adoption statistics page. Finder conducted a digital banking adoption survey to get a feel of what the British public thinks.
- Current Account Switch Service (CASS)
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