Vodafone Broadband

Vodafone broadband: Compare Vodafone fibre and unlimited broadband deals

Our review of Vodafone’s broadband deals sets out its connection speeds, typical packages and pros and cons.

Vodafone is best known for its mobile phone network. Since September 2015, it also joined the broadband game – offering fixed line and mobile broadband to customers across the UK. We’ve analysed the deals and the service to help you decide if it’s right for you.

What broadband packages does Vodafone offer?

Check the table below to see some of Vodafone’s current broadband offers.

Name Product Speeds Default contract length Monthly cost Minimum overall cost Offer
Superfast 2
Superfast 2
63Mbps
Average speed*
24 months
£21.95
£526.8
Superfast 1
Superfast 1
35Mbps
Average speed*
24 months
£21.95
£526.8
Pro Superfast 2
Pro Superfast 2
63Mbps
Average speed*
24 months
£35
£840
Pro Superfast 2 Xtra
Pro Superfast 2 Xtra
63Mbps
Average speed*
24 months
£43
£1,032
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Compare up to 4 providers

*Average speeds are based on speed available to at least 50% of customers at peak time (8–10pm). Speeds vary according to factors like location, and the speed you receive may differ from the figure in our comparison. Most providers will give a customised estimate based on your address.

What kinds of speeds can Vodafone offer?

Vodafone’s broadband offers can vary from time to time, but broadly it markets packages covering 2 different speeds. These are its “Superfast 1” and “Superfast 2” packages. We’ve shown the speeds that these offer in our table above.

But remember, where you live will affect both the quality and speed of your connection. The broadband regulator Ofcom has a handy tool to show you which providers can operate in your area and what kinds of speeds you can realistically expect.

Vodafone offers a “download speed guarantee” with each of its broadband packages, meaning that if your household connection keeps dipping below a minimum level, you’ll be able to leave your contract early without any penalty charges or select an alternative lower speed product, if available. The full terms are on Vodafone’s site.

Vodafone also offers discounts and promotions to existing Vodafone mobile customers who take out a broadband package with the firm. Again, the nature of the discount can vary, but offers have typically included a £3 monthly discount on monthly broadband bills for those with Vodafone mobile contracts.

Do I need a landline to get Vodafone broadband?

To get one of Vodafone’s fixed line broadband packages you’ll need an existing BT socket in your home. If you don’t have one, Vodafone may need to organise a visit from an engineer from Openreach, the company that manages much of the UK’s broadband network, to come and install it.

This may result in an extra fee being charged, but Vodafone says it will make any extra installation costs clear to you before you confirm and pay for your package online.

How can Vodafone customers manage their account?

Smartphone app
Live chat support
Telephone support
Email support

Can I claim compensation from Vodafone if things go wrong?

Unlike many of its competitors, Vodafone isn’t a member of Ofcom’s Automatic Compensation Scheme. But, it’s always worth asking for a partial refund if you’re experiencing connection problems for an extended period.

Vodafone customer reviews

The industry watchdog Ofcom found in its most recent annual customer satisfaction survey that 32% of Vodafone broadband customers had a reason to complain. This is the highest proportion of all large national broadband providers across the UK last year and significantly above the industry average of 26%.

Meanwhile, customer reviews on the website Trustpilot are extremely poor, with a whopping 86% of over 14,200 reviews giving the company a “bad” rating compared to only 7% who said their experience with the firm was “excellent” (last updated: October 2021). It’s worth noting, though, that these reviews have been left by Vodafone mobile customers as well as those using its broadband packages.

Pros and cons of Vodafone broadband

  • Competitive plans. Customers have access to 2 speeds, each at a fairly competitive price.
  • Speed guarantee. The “minimum guaranteed speed” means you can cancel any Vodafone broadband package without any penalties if your connection is consistently below a minimum speed.
  • Poor customer reviews. Both Ofcom and Trustpilot give Vodafone poor customer service scores, suggesting that the telecoms giant still has a great deal of work to do to boost the quality of its offering to customers.
  • Inflexible contracts. All Vodafone home broadband contracts last at least 24 months. This is not ideal for groups like students, who may change accommodation after 12 months.

Our verdict: Is Vodafone any good?

While Vodafone offers a set of competitively-priced broadband packages, it doesn’t have the best customer service reputation. On top of this, its contract lengths are 24 months, with no choice for a shorter deal length. This may be inconvenient to certain groups like students or groups of people sharing rented accommodation for a year at a time.

However, its “downloads speed guarantee” is quite a rare feature among large broadband suppliers, so it should be easy to get yourself out of any long contracts if there are consistent problems with your connection. If Vodafone broadband is available in your area, it may be worth a look.

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