Finder is committed to editorial independence. While we receive compensation when you click links to partners, they do not influence our opinions or reviews. Learn how we make money.

eSmart tax review

Last updated:  

Three online tax preparation plans and the option to file in-person at its parent company.

eSmart tax, backed by Liberty Tax Service, has three online tax preparation plans for families, investors and small business owners. While its online software doesn’t come with phone support, you can file in-person at any of its 3,000 Liberty Tax Service locations.

$44.95

Federal returns starting price

$36.95

State returns starting price

Details

Federal returns starting price$44.95
State returns starting price$36.95
Maximum return guaranteed?Yes
Payment optionsCredit, Debit, Pay with your tax refund

Expert review

Cassidy Horton

Review by


Cassidy Horton is a writer for Finder, specializing in banking and investments. She has a Bachelor of Science in Public Relations and a Master of Business Administration from Georgia Southern University. Cassidy enjoys educating people about financial services, exploring the Pacific Northwest and watching endless reruns of The Office.

Expert review

Looking for an online filing option that allows you to live chat customer support for help? eSmart tax may fit the bill. It has three simple packages for individuals, families, investors and business owners. Or, you can file in-person at any of Liberty Tax’s 3,000 locations if you prefer.

But, depending on your tax situation, you may pay more to file with eSmart tax than you would with another service.

How much does eSmart tax cost?

eSmart tax offers three online preparation plans:

PlanPriceBest ForSupported Forms
Basic$44.95 for federal

$36.95 for state
FamiliesForm 1040, 8853
Schedule A, B
Deluxe$44.95 for federal

$36.95 for state
InvestorsForm 1040, 4562, 8829, 4136, 8839, 8853
Schedule A, B, C
Premium$44.95 for federal

$36.95 for state
Business ownersForm 1040, 4562, 8829, 4136, 4684, 4835, 8839, 8853
Schedule A, B, C, E, F, K-1

Need to file an extension? You’ll pay an additional $4.95 for this feature.

How do I pay?

There are two ways to pay for eSmart tax preparation fees:

  • Debit or credit card
  • Deducted from your refund for $29.99

Only those who file a federal and state return with eSmart tax can choose to have their tax preparation fees deducted from their refund. The $29.99 fee goes to JTH Financial, the bank responsible for processing refunds.

How do I get my tax refund?

There are three ways to receive your tax refund:

  • Direct deposit
  • Paper check
  • NetSpend Liberty Tax Prepaid Debit Mastercard

Pros

Those filing with eSmart tax may enjoy these benefits:

  • Simple packages. With only three packages, you won’t get bogged down figuring out which one you need.
  • Live chat support. Live chat with a customer service representative daily starting at 9 a.m. ET.
  • Free import for past returns. Save time and import your old tax returns for free.
  • Electronic W-2 import. Get a jump start on the filing process by electronically importing your W-2.
  • In-person filing option. Visit any Liberty Tax location to file your taxes in person.

Cons

Potential drawbacks of eSmart tax include:

  • No free plan. eSmart tax doesn’t let taxpayers with basic returns file for free.
  • Higher prices. Its packages are more expensive than the competition.
  • No phone support. While eSmart tax offers live chat support, you don’t have the option to call customer service.
  • Hidden fees. eSmart tax doesn’t list fees on its website for prepaid cards, in-person filing services or preparation fees deducted from your refund.

eSmart tax reviews and complaints

eSmart tax doesn’t have any reviews on the Better Business Bureau (BBB) or Trustpilot as of January 2020.

It’s parent company, Liberty Tax Service, is not accredited by the BBB and has a 1 out of 5-star rating based on 12 customer reviews.

Compare tax filing services

Data indicated here is updated regularly
Name Product Federal returns starting price State returns starting price Maximum return guaranteed? Free options available? Photo import of W2? Live chat?
TaxSlayer
$17
$39
Yes
Yes
Yes
TaxSlayer offers free federal and state filing for simple returns and $0 federal return to service members filing with a military EIN.
Intuit TurboTax
$60
$50
Yes
Yes
Yes
No
File returns electronically and get taken step by step through the tax-filing process, so that you can receive the fastest refund possible for yourself, and/or your business.
Liberty Tax
$27.96
$29.95
Yes
No
Yes
Yes
Choose from EZ, Basic, Deluxe, and Premium packages to support the simplest or the most complicated of returns; including business and investments.
loading

Compare up to 4 providers

But if you’re looking for a less expensive option, shop around for other online filing options before you decide.

How to sign up

Sign up for eSmart tax online in three easy steps:

  1. Go to the official eSmart tax website and click Start For Free.
  2. Enter your personal information including your name, email address, phone number, username, password and security questions. Click Continue.
  3. Enter the verification code sent to the email address in Step 2 and click Login.

You’ll start your return once you complete the signup process.

eSmart tax customer support

Need to chat with eSmart tax customer support? Get in touch in five ways:

  • Email support@esmarttax.com
  • Start a live chat on the website
      • January to April 20: Daily from 9 a.m. to 12 a.m. ET
      • April 21 to December: Daily from 9 a.m. to 5 p.m. ET
  • Visit a Liberty Tax branch near you
  • Send a Facebook message to eSmart tax
  • Tweet @esmarttax

Frequently asked questions

Ask an expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our finder.com Terms of Use and Privacy and Cookies Policy.
Go to site