We value our editorial independence, basing our comparison results, content and reviews on objective analysis without bias. But we may receive compensation when you click links on our site. Learn more about how we make money from our partners.

Citizens Access Online Savings Account review

Last updated:  

This online account comes with a competitive APY, but a high minimum deposit.

finder.com’s rating: 3.7 / 5.0


A minimum deposit of $5,000 earns a competitive annual percentage yield of 1.85% with this account. However, with no branches or ATMs, there are a few more steps to deposit and withdraw money.






Minimum deposit to open


Minimum deposit to open$5,000
Interest compoundingDaily
Monthly transaction limit6
More Info

What are the benefits of a savings account with Citizens Access?

With digital security and insured by FDIC, Citizen Access account is a safe online option. You’ll find other benefits including:

  • No fees. Citizen Access charges zero fees.
  • Competitive APY. Make the most of your savings with up to a 1.85% APY.
  • Easy sign up. Citizen Bank touts an easy five-minute sign up for this account.

What should I look out for?

While this account has its beneficial features, there are a few things to watch out for:

  • $5,000 minimum deposit. If your account falls below $5,000, you’ll earn a lower interest rate. And if your balance remains below $5,000, Citizens Access can close your account.
  • No cash withdrawals. There are no branches or ATMs. To access your funds, you must transfer money to an external account — and that can take two to three days.
  • Limited products. Citizens Access only offers a savings account and CDs. If you want a checking account or business account, you’ll have to look elsewhere.
  • No chat or email feature. The only way to contact Citizens Access is by calling during business hours. If you already have an account, you can sign in online and send a message, but you won’t get a response for 24 to 48 hours.

Compare with other savings accounts

Name Product Interest rate (APY) Fee Minimum deposit to open
Earn 20x the national savings account average with no fees or minimums.
Enjoy no monthly fees and a competitive APY with this online-only savings account.
$15 per month
(can be waived)
Earn one of the highest annual percentage yields (APYs) if you live in one of 42 eligible states, and access your money by ATM, check or bill pay.
A super-high interest rate if you're in the habit of saving at least $100 per month or have $25K in the bank. Earn up to $300 Cash Bonus with a $50K deposit. Open to both current and new customers. Conditions apply
Betterment Everyday Savings
Betterment Everyday Savings
This savings account has no account and overdraft fees, plus it requires no minimum balance.
$5 per month
(can be waived)
Get a $150 bonus when you open a new Chase Savings account, deposit a total of $10,000 or more in new money within 10 business days and maintain a $10,000 balance for 90 days. Or get $350 when you open both a Chase Savings and Chase Total Checking account.

Compare up to 4 providers

How do I open an account?

  1. It takes about five minutes and a few steps to open an account.
  2. Enter your full name, Social Security number, phone number, email address and employment status. Click Continue.
  3. From Citizens Access’ homepage, click Open account.
  4. Select Online savings and your deposit amount of at least $5,000. Click Continue.
  5. Provide your personal information, then click Continue. You’ll be taken to another page to review and confirm that the information you provided is accurate. After reviewing, click Continue.
  6. Review and agree to the account terms. If you agree, check the boxes and click Submit.
  7. If approved, you can then enroll online and fund your account.


To open an online savings account with Citizens Access, you must meet these eligibility requirements:

  • US citizen or resident alien
  • 18 or older
  • Social Security number
  • US residential address
  • $5,000 deposit
  • No backup withholding payments for back taxes owed to the IRS

Required information

You’ll be asked to provide the following information:

  • Name, address, email and phone number
  • Social Security number
  • Date of birth
  • Occupation
  • The account number that will be funding your savings account

How do I deposit or withdraw my money?

You can deposit money into your savings account in two ways:

  • Online funds transfer. Link your checking or savings account at another financial institution to your Citizens Access Online Savings account and transfer the money online.
  • Deposit a check. You can deposit a check on your phone when you sign in to your Citizens Access account. Make the check out to yourself, sign the back and include your account number, along with the words “For deposit only to Citizens Access.” The check must be from a US financial institution other than Citizens Access. Or you can mail the check to:

    Citizens Access
    PO Box 6801
    Carol Stream, IL 60197- 6801

  • You also have two options for withdrawing money:

    1. Once you’ve linked an external checking or savings account to your Citizens Access account, transfer funds by logging in and selecting Transfer Funds from the Move Money menu. It can take two to three business days for the funds to post to your external account.
    2. Request that a check be mailed to you by calling 888-201-6505.

    What other savings options does Citizens Access offer?

In addition to its online savings account, Citizens Access also offers CDs and CD ladders:

  • CD. A one-year CD with a minimum deposit of $5,000 and a 2.85% APY. Your CD automatically renews on its maturity date at the available rate for another year.
  • CD ladder. A CD ladder allows you to invest in both short-term and long-term CDs. Your savings are invested in multiple CDs with different maturity dates. When each term ends, the money is reinvested in the CD in your ladder with the longest term.

Bottom line

The Citizen Access Savings Account is best for those looking for a savings account with no fees. The account offers a competitive APY and no fees.

But you’ll have to deposit and maintain a balance of at least $5,000 and there are no physical branches.

If you’re looking for an account with online and in-person banking options, you’ll want to keep looking. As always, compare your options when choosing a savings account.

Frequently asked questions

Savings account ratings

★★★★★ — Excellent

★★★★★ — Good

★★★★★ — Average

★★★★★ — Subpar

★★★★★ — Poor

We analyze top savings accounts and rate them one to five stars based on factors that are most important to you. These factors include: interest rates, monthly fees, minimum deposits, customer service and account features.

Read the full methodology of how we rate savings accounts.

Ask an expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use and Privacy and Cookies Policy.
Go to site