What is Slack?
Slack is a messaging application that helps teams collaborate online. Slack channels help organise company-wide communications into sub-categories, while direct messaging allows for one-on-one discussions. The app can be used whether you’re in the office or working remotely.
Slack’s offerings can be overwhelming for beginners, but the platform is designed to scale based on the role and responsibilities of each team member. Sub-contractors and part-timers may only be looped into a few channels, while supervisors and team leaders may have their finger on the pulse of 10 or more threads.
As a global business, Finder uses Slack. Jon Ostler, CEO of Finder UK says, “We collaborate closely with Finder offices around the world, and some of our UK crew are fully remote. Slack allows us to easily share ideas and files with each other, and keeps us working as one global team.”
Slack pricing and fees
Slack’s service plans can be paid for monthly, but discounted rates are available for those who pay annually. The provider quotes prices in US dollars – we’ve converted these to pounds sterling but this will fluctuate with exchange rates.
|Cost (each team member)||Free||$8 (£6.50) monthly or $6.67 (£5.40) per month when billed annually||$15 (£12.10) monthly or $12.50 (£10.10) per month when billed annually||Custom pricing|
|File storage||Up to 5GB per workspace||Up to 10GB per member||Up to 20GB per member||Up to 1TB per member|
|Features||All features from the free tier, and:||All features from the Standard plan, and:||All features from the Plus plan, and:|
Slack’s channel features are its bread and butter, and they’re a staple among Finder employees both in the UK and across the globe. They allow the sharing of threads across internal teams and external clients with integrated file sharing. Slack also offers:
- Dedicated channels. Organise channels by project, team or topic and loop team members into the conversation for updates in real time from everyone in the channel.
- Privacy settings. Move confidential conversations into private channels with invited team members.
- Direct messaging. Chat one-on-one with single team members through direct messaging.
- Searchable history. Scroll up through a channel to see what’s been shared, or search by keyword across direct messages and company-wide channels.
- Video calls. Share your screen and chat face-to-face with video conferences for up to 15 team members.
- Automated procedures. Expedite work tasks with Slack workflows – automated actions that include daily reminders, status updates and help requests.
How do I sign up f0r and download Slack?
Head to Slack’s website to begin the sign-up process:
- Click Try Slack.
- Select My team isn’t using Slack yet.
- Enter your email address and click Confirm.
- Enter the six-digit confirmation code sent to your email address.
- Enter the name of your team or company and the name of a project you’re working on. Click Next.
- Enter the email addresses of the employees or teammates you’d like to add to your Slack workspace. Click Add Teammates.
- Finish setting up your Slack workspace by sharing an invite link with teammates, selecting a Slack greeting and posting your first channel message.
- Finally, choose a username and password and click Finish setup.
- You and your team can then either use slack on your browser or download the slack mobile or desktop app.
Slack customer reviews
Overall, Slack receives high marks from its customers. In the Google Play Store, Slack has 4.3 out of 5 stars, based on more than 79,000 reviews. In the App Store, it has 4.2 out of 5 stars, based on more than 1,000 reviews.
On Trustpilot, Slack boasts a score of 4.5 out of 5 and a rating of Excellent, based on more than 90 reviews.
Among the high notes are Slack’s many app integrations, screen sharing and search features, while a handful of customers complained that the software is difficult to pick up for fresh hires.
How do I contact Slack support?
Reaching Slack support is limited to email. Fill out a support ticket on Slack’s website for a response from the team within the hour.
Compare Slack against its competitors
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
Pros and cons of Slack
- App integration. Slack integrates with 2,000 apps across a variety of categories and industries, including data analytics, developer tools, project management, marketing, sales and finance.
- Monthly billing. No contract is required and you can terminate your service with no cancellation fee.
- Free service plan. Slack’s basic offerings – the messaging platform, video conferencing and app integrations – are available for free.
- Learning database. Slack’s comprehensive learning library includes articles that can help you navigate both beginner and advanced platform features.
- Expensive. Slack’s more sophisticated features come at a cost — its monthly membership fees are higher than many of its competitors, including Flock and Mattermost.
- No phone support. Tech support is limited to 24-hour email inquiries. Paying customers (using the Standard plan and above) also have access to live chat support, but this is not available 24/7.
Slack helps in-person and remote workforces organise communications with dedicated channels, one-to-one direct messaging and a generous sweep of app integrations. But it’s pricier than many of its counterparts and may be challenging for newcomers to master.
Frequently asked questions
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