What is Asana?Asana is a collaborative task-management system designed to help increase workplace productivity. Employees sign up using their email addresses and once logged in, can create, manage and complete tasks based on team timelines and due dates.
The software seeks to reduce daily meetings and email volume by organising company-wide projects and tasks within a single online system. Asana also offers a mobile version of its software, available as an app for iPhones, iPads and Android devices.
Asana pricing and feesAsana’s Basic service plan is available for free, but is limited to 15 users. The Premium, Business and Enterprise plans all come at a monthly or annual cost, but offer access to Asana’s deeper core features. You can try the Premium and Business plans for free for 30 days by signing up for a trial.
|Cost (each team member)||Free||£11.59 monthly or £9.49 per month when billed annually||£25.69 monthly or £20.99 per month when billed annually||Custom pricing|
|Features||All features from the Basic plan, plus:||All features from the Premium plan, plus:||All features from the Business plan, plus:|
At the core of Asana’s software is the task system, allowing you to break work projects up into bite-sized pieces to assign to team members. Most of Asana’s additional features are designed to support, organise and automate tasks with custom fields, forms, templates, privacy settings and more.
- Project management. Break projects down by tasks, sub-tasks and milestones with task assignees, due dates, approval processes, custom templates and more.
- Project views. Organise tasks in boards, to-do lists or calendars to keep track of assigned team members and deadlines.
- Timeline. Create actionable project plans to map and monitor multiple tasks and deadlines.
- Automation. Streamline workflows by creating automation rules that help assign tasks, update project schedules and onboard new employees.
- Portfolios. Review all company projects from a single dashboard with snapshot overviews that include progress reports and recent status updates.
- Workload. Manage your team’s workload by assigning hour or point values to tasks, reviewing who’s doing what and reassigning tasks to prevent burnout.
- Admin controls. Monitor teams, guests, privacy controls, permissions and data security with an arsenal of administrative controls.
How do I sign up for Asana?
Get started with Asana by heading to its website:
- On Asana’s website, click Try with my team for free.
- Enter your email address and click Try for free.
- Verify your email address by clicking the link from Asana sent to your inbox.
- Enter your full name and create a password. Click Continue.
- Tell Asana more about your work goals and industry. Click Continue.
- Enter the email addresses of teammates you’d like to add to your workspace. Click Continue.
- Finally, you’ll be asked to select your plan. While you won’t be billed upfront, you’ll be asked to submit your payment information. You can also opt to skip this step and simply use Asana’s Basic free service plan.
Asana customer reviews
Overall, feedback for Asana is positive. In the Google Play Store, Asana has 4.6 out of 5 stars, based on more than 29,000 reviews. In the App Store, the service has 4.7 out of 5 stars, based on more than 7,000 reviews.
On customer review site Trustpilot, Asana has 3 out of 5 stars and a rating of Average, based on more than 40 reviews.Asana customers praise its versatility, sleek aesthetics and functionality. Common complaints include Asana’s lack of phone support, a steep learning curve for beginners and the high price tag attached to its premium service plans.
How do I contact Asana support?
You can touch base with Asana in two ways:
- Email. Fill out a secure online form on Asana’s website for a response from an Asana representative.
- Live chat. Speak to a member of the Asana sales team 24 hours a day.
Compare Asana against its competitors
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Pros and cons of Asana
- Free service plan. Not only does Asana offer a free version of its software, it also offers free 30-day trials of its paid service plans.
- Uses the cloud. Asana is a cloud-based software, so you don’t need to worry about downloading anything to your hard drive.
- App integrations. Through its online app directory, Asana offers over 100 third-party integrations across a number of categories, including time-tracking, file sharing, communications and development.
- Nonprofit discounts. Eligible nonprofit organisations receive a 50% discount on Asana’s Premium and Business service plans.
- Steep learning curve. A number of Asana customers report that the feature-rich software can be challenging to navigate for those new to the platform.
- Limited support. Tech support is only available by email on weekdays.
VerdictAsana’s cloud-based task-management system comes with a robust set of features, numerous app integrations and a free service plan for up to 15 teammates. But tech support is limited to email inquiries on weekdays and the software may be tricky to pick up for those new to the platform.
Frequently asked questions
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