Finder Retail Awards 2022: Best Vacuum & Floorcare Brand
How well did the best known vacuum and floorcare brands fare in our customer survey? We reveal the winner and those that were swept aside.
Welcome to the Finder Retail Awards 2022: Best Vacuum & Floorcare Brand
Crumbs, dust, pet hair, bits of leftover pizza… these are some of the mysteries that make their way onto our carpets and floors. The best way to tackle the mess is with the right floorcare product. But which brand is best?
When it comes to picking a vacuum and floorcare brand, it’s important you get the opinion of the people who matter most: the customers who’ve used the products. We asked customers of the major vacuum and floorcare brands to tell us about their experiences. Now we can reveal how they rated them.
Our awards are designed to find vacuum and floorcare brands that excel in 5 areas: value for money, reliability, performance, customer satisfaction and whether they’re worth a recommendation to a friend. Shark excelled on value for money and was a joint winner in our Retail Awards overall for this. The winner of Best Vacuum & Floorcare Brand had the highest average score on all 5 aspects combined. Let’s see who blew the rest away.
Miele came out on top with an overall customer score of 4.5 stars out of 5, and 88% of customers would recommend its products to a friend.
The German company began producing vacuum cleaners in 1927. It now has a range of bagged, bagless, cordless and robot vacuums to make your home spick and span. Miele also manufactures kitchen and laundry appliances.
Best Vacuum & Floorcare Brand of 2022 – Customer Voted
|Brand||Overall customer score||Reliability rating||Customers who’d recommend (%)||Review|
|★★★★★||★★★★★||88%||Miele’s vacuums range from sturdy bagged ones to lightweight cordless models. It also makes robot vacs with live image feeds – who knew cleaning up could be so advanced?|
|★★★★★||★★★★★||87%||Shark makes affordable and powerful vacuums, some of which are designed for pet owners. Its steam mops are great for cleaning hard floors and tiles.|
|★★★★★||★★★★★||85%||Henry is an iconic British vacuum brand which maintains its charm to this day. Henry now has a family, with Hetty and George the carpet cleaner, amongst other machines.|
|★★★★★||★★★★★||84%||Dyson is known for its innovative and powerful vacuum cleaners. It makes cordless, upright and handheld models that’ll tear through mess and dirt.|
|★★★★★||★★★★★||77%||Bosch makes all kinds of vacuums, with its cordless models being its signature. You get a 2-year warranty with all of them too.|
|★★★★★||★★★★★||77%||Bissell is the go-to for carpet and spot cleaners, with affordable products for all kinds of surfaces.|
|★★★★★||★★★★★||77%||Vax makes affordable upright, cordless and corded vacuum cleaners, as well as carpet cleaners.|
|★★★★★||★★★★★||77%||Hoover’s name is synonymous with vacuums. The US company makes all kinds of vacuums and a few steam cleaners too.|
|★★★★★||★★★★★||76%||Gtech’s founder invented the AirRam cordless model for his grandmother who couldn’t use heavy upright models. Its products now stretch to stick models, handhelds and carpet sweepers.|
|★★★★★||★★★★★||74%||Black+Decker is known for power tools, but the company also makes vacuum cleaners, steam cleaners and window cleaners.|
|★★★★★||★★★★★||65%||Beldray makes carpet cleaners, sweepers and vacuum cleaners within an affordable price bracket.|
Customer star ratings methodology
In June 2022, we ran a customer survey about well-known vacuum and floorcare brands. 1,194 people responded and gave us their opinion on corded, cordless, stick and handheld vacuums, plus steam cleaners and carpet cleaners, which they had purchased in the last 2 years.
The survey asked respondents about their experience with the product they owned and used. They were asked if they found their vacuum and floorcare product as being value for money, if it was reliable, if it performed well and if they were satisfied with their overall experience of it (using a 1–5 rating). They were also asked if they would recommend the brand to a friend.
We converted the responses into overall customer score star ratings and used these results to decide our award winner. Where there was a draw in terms of star ratings, we used the recommendation score (the percentage of customers who said they would recommend the brand to a friend) as a tie-breaker.
Full details of how we calculated star ratings for this sector are on our methodology for retail brand customer ratings page.
Vacuum and floorcare brand ratings
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
The overall customer score is based on a survey of 1,194 customers carried out in June 2022.
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