eBay is an online marketplace and sells products from almost every retail category from thousands of different sellers located in many countries all around the world. Due to its marketplace nature, eBay’s delivery and returns policies vary from item to item.
Many items from eBay offer free shipping and your item searches can be filtered accordingly. Whether shipping is free or extra cost will be displayed under the item price in any search results.
To find out whether a seller accepts returns check in the item’s main description, under where the delivery options and payment methods are listed.
eBay live chat and contact details
eBay offers an extensive FAQ section to try to solve any issues in a fast and satisfactory way. But if you need a human touch there’s also the option of phone support, eBay community (forum) support and an eBay live chat function. All three of these contact options are available via the “Help & Contact” section.
To access eBay’s live chat, scroll to the very bottom of any page and click “Help & Contact” in the navigation bar.
Here you can browse help topics and FAQs to try to answer your question. If you can’t find what you’re looking for then click on any article and scroll to the bottom of the page.
At the bottom of every article page is a box titled “Need more help?” here you can choose to have eBay call you, ask the eBay community or chat with eBay using the eBay live chat function. Approximate wait time for the live chat service is also listed here.
What can I buy from eBay?
You’ll be able to buy all sorts of items. From mobile phones and laptops through to clothing, bedding, bags and gym equipment. There’s going to be big discounts across the board.
No, eBay is an American company founded in 1995. It’s grown to become a huge multinational and multimillion dollar company, meaning you’ll be able to buy many items that you would also find in your favourite British department stores. The only difference being that on Black Friday, these items on eBay are likely to be much cheaper.
Since items listed on eBay are sold by specific brands, businesses and individuals, delivery options will vary depending on who’s selling the item. You’ll need to double check before you purchase anything. This information is clearly marked on the item’s product page. If you are still not sure, you can contact the seller directly for clarification.
Again, since eBay’s products are listed and sold by individual businesses, brands and individuals, return policies will vary. An outline of the return policy should be stipulated on the product’s page, as eBay requires all sellers to specify this. If this is unclear to you, message the seller directly for clarification before buying.
You’re in luck – we’ve got a whole guide to sites like eBay here.
Payment methods are specified by whoever is selling the item. Whether that’s a business, the brand or an individual. Generally some of the payment options include:
Georgia-Rose is a publisher at Finder.com and specialises in all things shopping and travel. She has years of experience working in retail and tourism and as an avid budget traveller, she loves helping people find the best deals on everything from plane tickets to sunglasses.
When she's not jetting off somewhere new you'll find her watching cake videos or befriending stray cats.
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