Vaccinated travellers will be able to use cheaper lateral flow tests for day 2 checks from 24 October in England, the government announced.Read more…
If you’re going abroad this year you’ll need to arrange COVID-19 tests for travel back into the UK. There are new rules in place as of 4 October, so get up to speed with what’s happening before you start booking tests. In this review, we cover prices for tests from the private test provider Dante Labs, and share customer reviews of the company, which has attracted some complaints.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.
What is Dante Labs?
Dante Labs is a digital healthcare company currently producing and selling private COVID-19 tests for travel. The company is under investigation by the competition watchdog, the Competition and Markets Authority (CMA), because of concerns about its treatment of customers, including complaints that it’s not delivering tests on time, or at all, and not issuing refunds. The company says it is disappointed by the CMA’s decision to investigate, and is co-operating fully. It also says it has invested significantly in its customer service “in the face of huge demand” and that most customers have received a “timely and cost-effective service”.
Dante Labs is on the UK government’s list of general COVID-19 testing providers. It is also on the Test to Release provider list and the day 2 and day 8 tests list for international travel. This means the tests meet the official minimum standards for safety and performance for those test types.
What types of COVID-19 tests can I get from Dante Labs?
Dante Labs supplies all the COVID-19 tests you might need if you’re returning from low-risk countries to the UK. You can order day 2 tests, day 2 and day 8 test kits, Test to Release tests (to end your quarantine early on day 5 in England), as well as pre-departure PCR tests you can take before your travel.
Unlike some private COVID-19 test companies, Dante Labs doesn’t have its own testing centres. All tests are administered by the user at home and then posted back to Dante Labs’ laboratory for analysis.
What is Dante Labs’ refund policy?
Dante Labs says it can process a refund up to 14 days after purchase if the sample has not yet been received by its lab. However, the CMA is investigating concerns about refunds being refused or delayed.
Dante Labs customer reviews
Dante Labs generally does not score well for customer satisfaction, according to the latest Trustpilot reviews (last updated October 2021). The page has a notice at the top, flagging that Trustpilot has detected and deleted a number of fake reviews.
Of more than 3,300 reviews, over half rated the company as “Bad”, although nearly a third rated it “Excellent”; overall it was 2.5 out of 5 when we checked. The main issues raised were delays getting test results, and poor communication and service. There were similar complaints on Twitter.
Are Dante Labs tests accurate?
We couldn’t find any information on the efficacy of Dante Labs’ COVID-19 tests on its website but all COVID-19 test providers listed on the UK government website have to have “demonstrated compliance with the applicable minimum standards” and at least be going through the 3-stage accreditation by UKAS, the government-appointed accreditation body.
But remember, no COVID-19 test is 100% accurate, even those that meet official standards for performance and safety.
How long does it take to get results from Dante Labs?
As a supplier of at-home COVID-19 tests, Dante Labs relies on Royal Mail for the safe return of test samples. This means you need to return your sample via a Royal Mail priority box. The company says your results will be processed within 24 hours of the laboratory receiving your sample. You won’t be able to get your results the next business day after posting your sample.
How much do Dante Labs tests cost?
Dante Labs tests are at the cheaper end of the market when it comes to COVID-19 tests for travel. Day 2, Test to Release tests (for England) and pre-departure tests are £39, while day 2 and day 8 test kits are £68.
Pros and cons of Dante Labs
- Government-listed COVID-19 test provider
- Easy to order tests online
- Cheaper than other COVID-19 test providers
- Under investigation by the CMA
- Poor Trustpilot reviews
- No guarantee of when you’ll receive test results
- No proof of test efficacy listed on website
Our verdict: Is Dante Labs any good?
Dante Labs has generated a high volume of complaints about its service, and concerns about issuing of refunds. This has prompted an investigation by the competition watchdog.
The high volume of poor Trustpilot reviews doesn’t inspire confidence in Dante Labs’ service, but those who did have positive experiences seem to have had a fast turnaround. Dante Labs tests are certainly cheaper than a lot of other test providers, which has led many to opt for it as a provider.
The government’s red list has been cut and you can now travel to another 47 countries without needing to quarantine on your return.Read more…
We reviewed Project Screen, a government-listed COVID test provider which offers a full range of PCR and lateral flow travel testing services.Read more…
See if you can get your next Corona Test Centre order for less with our hand-tested voucher and promo codes.Read more…
Where does Corona Test Centre land in the ranking of government-listed COVID test providers? Close to the top, if you’re working alphabetically.Read more…
Just how rapid is the Official Rapid Tests COVID testing service? We put this popular provider to the, er, testRead more…
See how today’s COVID travel rule changes affect you, for arrivals in England, Scotland, Wales and Northern Ireland, including tests for kids.Read more…
How does Harley Medic International fare when we dive into its price, service, accuracy and most importantly, customer reviews?Read more…
Understand exactly what COVID-19 tests you need to travel to and from the UK. Get Day 2, Day 8, Test to Release and Fit to Fly tests for the best price. Compare the UK’s most popular PCR COVID-19 test providers.Read more…
The international travel rules have changed (again). If you’re planning to go abroad, here’s everything you need to know about getting tested.Read more…
More guides on Finder
COVID-19 travel tests: Government confirms lateral flow can be used from 24 October for arrivals
Vaccinated travellers will be able to use cheaper lateral flow tests for day 2 checks from 24 October in England, the government announced.
Project Screen by Prenetics review: Private COVID-19 testing for travel
We reviewed Project Screen, a government-listed COVID test provider which offers a full range of PCR and lateral flow travel testing services.
Home COVID tests for travel
What is a home PCR? How much does it cost? How long does it take? We’ve answered these questions and more to help lift the fog surrounding self-swabs.
Compare unvaccinated travel tests
Unvaccinated travellers have to jump through a few more hoops when entering the UK, but this guide can help you keep costs to a minimum.
Corona Test Centre review: COVID testing for travel
Where does Corona Test Centre land in the ranking of government-listed COVID test providers? Close to the top, if you’re working alphabetically.
Official Rapid Tests review: Private COVID testing for travel
Just how rapid is the Official Rapid Tests COVID testing service? We put this popular provider to the, er, test
Amber list scrapped and end to pre-departure COVID travel tests for fully vaccinated
See how today’s COVID travel rule changes affect you, for arrivals in England, Scotland, Wales and Northern Ireland, including tests for kids.
Harley Medic International COVID tests review
How does Harley Medic International fare when we dive into its price, service, accuracy and most importantly, customer reviews?
Assured Screening review: Private COVID-19 testing for travel
We look at the cost, accuracy, reputation and efficiency of Assured Screening’s travel COVID testing services.
International travel tests to change as traffic light system is scrapped
The international travel rules have changed (again). If you’re planning to go abroad, here’s everything you need to know about getting tested.
Ask an Expert