Finder UK
UK
AU
US
NZ
CA
SG
More

BT live online chat: Broadband support and contact information

If you're having problems with your BT broadband, here are several ways you can contact BT for help.

Matthew Boyle
Matthew Boyle

Updated

Fact checked

What's in this guide?

  1. Contact points for BT customers
  2. Contact points for business broadband customers
  3. Alternative routes
  4. Number of complaints (per 100,000 customers)
  5. Find a new broadband supplier
  6. Compare broadband plans

Contact points for BT customers

  • Live chat – Available via the BT live chat link from 7am-10:45pm, live chat is much faster than a back-and-forth email conversation and less daunting for some than a phone call.
  • Phone – From both landline: 0800 111 4567 and mobile: 0330 123 4567. The lines are open 8am-9pm from Monday to Friday; 8am-8pm on Saturday; and 9am-6pm on Sunday. The numbers are free for UK callers, but BT advise you should be at your computer when you call.
  • Twitter – @BTCare BT has a team of staff ready to respond to any queries on Twitter, available from 9am-9pm on weekdays, 8am-8pm Saturday and 8am-6am Sunday.
  • Facebook – https://www.facebook.com/BTUK/ Simply go on their Facebook page and select “Message” – they are generally pretty fast to respond.

Contact points for business broadband customers

  • Live chat – Available via the BT live chat link from 8am-8pm.
  • Phone – 0800 800154. Lines are open from 8am-9pm on Monday to Friday; 8am-8pm on Saturday; and 9am-6pm on Sunday. BT advises you to be at your computer when you call.
  • Twitter – @BTbusinesscare BT has a team of staff ready to respond to any queries on Twitter, available 8am-8pm Monday to Friday.
  • Facebook – https://www.facebook.com/BTUK Simply go on their Facebook page and select “Message”.

Hopefully going through these channels will provide you with the answers you require. However, if you’re still not happy with your current broadband experience, there may be other potentially better alternatives.

Getting the broadband speeds you're paying for? Find out now.
Test your broadband speed

Alternative routes

There are many reasons why your broadband may not be running as efficiently as possible. Using our broadband speed test you can check the actual speed of upload and download speeds you’re getting right now. The average UK download speed is around 22Mbps, however this will vary significantly depending on where you live, and at different times of the day. Most of the broadband providers listed in the table below will be able to provide you with an estimate of the speeds you’ll receive at your postcode.

Additionally it’s worth considering your hardware. Installing a new router or Wi-Fi booster could have a significant impact on your broadband speeds. Read our guide to better broadband speeds to learn about the many ways you can optimise your connection.

Ultimately, upgrading to a tariff offering higher speeds or switching to another provider may be the most cost effective solution.

Number of complaints (per 100,000 customers)

Broadband remains the most complained-about communications service in Britain. According to new data from communications regulator Ofcom, BT took 4th place as the most complained about service in Q4, 2018.

ProviderQ42018Q32018
Plusnet4321
Vodafone2527
TalkTalk2023
BT1822
Virgin Media1413
EE98
Post Office89
Sky55

Find a new broadband supplier

If you have had enough of your current broadband supplier and want to find a new one, use our comparison service to find one to suit you.

Compare broadband plans and find the best deal.

Start comparison

Your information is secure.

Latest broadband headlines

We show offers we can track - that's not every product on the market...yet. Unless we've said otherwise, products are in no particular order. The terms "best", "top", "cheap" (and variations of these) aren't ratings, though we always explain what's great about a product when we highlight it. This is subject to our terms of use. When you make major financial decisions, consider getting independent financial advice. Always consider your own circumstances when you compare products so you get what's right for you.

More guides on Finder

Ask an Expert

You are about to post a question on finder.com:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder.com provides guides and information on a range of products and services. Because our content is not financial advice, we suggest talking with a professional before you make any decision.

By submitting your comment or question, you agree to our Privacy and Cookies Policy and Terms of Use.

Questions and responses on finder.com are not provided, paid for or otherwise endorsed by any bank or brand. These banks and brands are not responsible for ensuring that comments are answered or accurate.
Go to site