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finder.com's rating: 3.5 / 5
★★★★★
Included free
Roadside assistance
New car protection
Accident forgiveness
States served | Illinois, Indiana, Iowa, Michigan, Ohio, Wisconsin |
---|---|
Roadside assistance | Included free |
Accident forgiveness | No |
New car protection | Yes |
Pay schedule | 6 months |
Claims methods | online |
Rideshare coverage | No |
SR-22 support | No |
Anti-theft device discount | Yes |
---|---|
Bundling discount | Yes |
Defensive driving discount | No |
Good student discount | Yes |
Loyalty discount | No |
Homeowner discount | No |
Military discount | No |
Safety device discount | Yes |
Special employment discount | No |
Usage-based discount | No |
Other discounts | No |
Review by
Roslyn McKenna is an insurance expert who's driven to help people get a great deal on insurance to protect their families and finances. Roslyn earned a BA in writing and communications from Maryville College and has written professionally for more than a decade, showing up on Bankrate, MSN and Reader's Digest.
Hastings Mutual Insurance Company caters to a local midwestern clientele that values a community-based carrier. And its customer satisfaction rates reflect that personal touch. If you want an auto insurance company with solid customer service and local agents, call an agent for a quote.
If you’re looking for a larger company with national name recognition and robust online capabilities, you might want to shop around before picking up a policy. Hastings doesn’t do digital well because its focus is on personalized agent support.
Hastings doesn’t offer a way to easily apply online. If you live in one of the six states it services, you’ll need to find your closest agent and apply through them.
Go to the Hastings Mutual website and click Find an Agent in the top right-hand corner. Enter your ZIP code to see a list of agent locations near you.
Many agencies that offer Hastings Mutual coverage are local businesses with storefronts and offer walk-in appointments, which could be valuable if you like working directly with an agent.
Hasting Mutual offers multiple discounts and credits on its policies, including:
This insurer provides personal, commercial and farm insurance policies in addition to basic auto insurance policies that include standard coverage options and discounts. Hastings Mutual provides straightforward coverage options that include:
All Hastings Mutual policies that include liability or collision insurance for at least one vehicle get the extra protection of this program that extends coverage for:
Hastings Mutual is a regional insurance company that writes insurance policies for residents of Illinois, Indiana, Iowa, Michigan, Ohio and Wisconsin through a network of 619 independent agencies.The company has won multiple local rewards for outstanding service.
Hasting Mutual is not accredited with the Better Business Bureau (BBB), but it does earn an A+ from the organization, as of October 2020. And it’s generally well reviewed, with customers mentioning friendly customer service and dependability positively. Hastings Mutual is also praised for offering low rates and consistently checking for potential new discounts.
Customer complaints and negative reviews generally involve billing issues or discrepancies. However, Hastings Mutual customers sound like they’re loyal to the brand.
To file a car insurance claim, go to the Hastings Mutual website and click Report a Claim. The site walks you through the claims form, which asks for your:
To speak with a representative, call your local agent or the insurer’s emergency claim line at 1-800-442-8277.
For help with managing your policy, call your Hastings Mutual agent.
For general questions about quotes, coverage and policies, call 1-800-442-8277 or submit the online contact form with your name, email, account or policy number and message, and a representative will reach out.
★★★★★ — Excellent
★★★★★ — Good
★★★★★ — Average
★★★★★ — Subpar
★★★★★ — Poor
Our insurance team analyzes car insurance providers to help you choose the best car insurance for you.
We rank insurers from one to five stars based on key factors including customer satisfaction, policy options, price, billing, claims, and support. We create these rankings to help you narrow down an insurance provider that best suits your budget and coverage needs.