- Good for fiat to cryptocurrency trading at competitive rates
- Bad for deposit and withdrawal fees on certain payment methods
See our full list of pros and cons below.
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CEX.IO review
This is not financial advice or an endorsement of digital assets, providers or services. Digital assets are volatile and risky, and past performance is no guarantee of future results. Potential regulations or policies can affect their availability and services provided. Talk with a financial professional before making a decision. Finder or the author may own cryptocurrency discussed on this page.
Our verdict
Buy and sell cryptocurrency or actively trade at competitive rates on CEX.IO.
CEX.IO is a reputable crypto exchange with a lot to offer. The well-regulated exchange allows you to not only buy and sell crypto assets but to borrow against and earn yield on your crypto. And its user-friendly interface makes it easy for its over 4 million clients to safely and easily gain exposure to a broad range of crypto assets.
If you are new to crypto, you might want to stay away from the margin trading and derivative products that the platform offers, as these financial instruments can be quite risky.
Pros
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Accepts credit cards
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18 coins available
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No reported sitewide hacks
Cons
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Customers report poor customer service
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Verification process may take days or weeks
Details
Product details
| Product Name | CEX.IO Cryptocurrency Exchange |
| Fiat Currencies | USD, EUR, GBP, RUB |
| Cryptocurrencies | BTC, USDT, BCH, LTC, DASH, ETH, SHIB, ATOM, ADA, TRX & more. & 20 more |
| Deposit Methods |
Bank transfer Credit card Cryptocurrency SEPA Faster Payments (FPS) SWIFT |
| Trading Fee |
Maker: 0-0.15% Taker: 0.01-0.25% |
| Deposit Fees |
VISA & Mastercard: 2.99% (USD), (GBP), (EUR) , (RUB) Bank transfer: None Skrill: 3.99% (USD, GBP, EUR) ACH: None Faster Payments: None |
| Withdrawal Fees |
Mastercard and VISA: Fees vary Bank transfer: 0.3% + £ 25.00 (USD, GBP, EUR) ACH: None Skrill: 1% (USD, GBP, EUR) Faster payments: None |
About CEX.IO — company background
CEX.IO was founded in London in 2013. The exchange was one of the first to make fiat-to-crypto transactions accessible by offering credit card payments and bank transfers to clients.
CEX.IO’s staff of 370 serves its 4 million clients from its bases in the following jurisdictions: USA, Gibraltar and Cyprus.
Listed CEX.IO crypto exchange assets
CEX.IO supports over 30 cryptocurrencies, but some notable assets are missing. Namely, BNB, Lido Staked Ether and XRP, which are in the top 20 cryptos by market cap. In total, 13 of the top 20 cryptos are available on CEX.IO.
Popular assets on CEX.IO supports
Bitcoin (BTC) supports
Ethereum (ETH) supports
Tether (USDT) does not support
BNB (BNB) supports
Solana (SOL) supports
USDC (USDC) does not support
Lido Staked Ether (STETH) does not support
XRP (XRP) supports
Dogecoin (DOGE) does not support
Toncoin (TON) supports
Cardano (ADA) supports
Shiba Inu (SHIB) does not support
Avalanche (AVAX) does not support
TRON (TRX) supports
Wrapped Bitcoin (WBTC) supports
Bitcoin Cash (BCH) supports
Polkadot (DOT) supports
Chainlink (LINK) does not support
NEAR Protocol (NEAR) supports
Polygon (MATIC)CEX.IO fees
Deposit & withdrawals fees
| Transaction type | Fee |
|---|---|
| Deposit funds | VISA & Mastercard: 2.99% (USD), (GBP), (EUR) , (RUB) Bank transfer: None Skrill: 3.99% (USD, GBP, EUR) ACH: None Faster Payments: None |
| Withdraw funds | Mastercard and VISA: Fees vary Bank transfer: 0.3% + £ 25.00 (USD, GBP, EUR) ACH: None Skrill: 1% (USD, GBP, EUR) Faster payments: None |
| Other fees | Various margin trading fees |
CEX.IO uses a maker taker fee structure for spot market trading. Instant purchases incur a separate fee.
| Type | Fee |
|---|---|
| Maker | 0-0.15% |
| Taker | 0.01-0.25% |
Maker fee explained. A maker fee is the fee charged when you propose an order for other traders to take. In other words, this fee is charged when you place a limit order to sell an asset, but that order is not filled immediately.
Taker fee explained. A taker fee is a fee charged when a buy order is matched immediately with a sell order on the books. This is the fee charged when you place a market buy order.
CEX.IO deposit methods
- Bank transfer
- Credit card
- Cryptocurrency
- SEPA
- Faster Payments (FPS)
- SWIFT
How to sign up on CEX.IO exchange
Before you can even get started trading on CEX.IO, you have to go through the rigorous verification process (which usually involves providing proof of identification). This can take time. The reason for this is CEX.IO's commitment to certifications and compliance with regulations and insurers.
- Get started
After selecting the Get Started button, fill in the create account form. - Set up payment
Before you can start trading, you have to add your bank account to your CEX.IO account. There are several options to choose from, so choose the option most compatible. - Provide identification
Before you can make withdrawals and increase your transaction limits, you must submit proof of address and some additional identification. Use either a passport or a driver's license for this. - Start trading
After all that is processed, you're ready to trade on CEX.IO.
Using the CEX.IO app
The CEX.IO app is available for Android and iOS operating systems.
Keeping your crypto secure
All centralised exchanges, including CEX.IO, are vulnerable to counterparty risks like hacking, theft and insolvency. Using a self-custodial or hardware wallet is widely accepted as the best way to improve the security of your funds. We've shared some of our top picks below.
Ledger Nano X Wallet |
Trezor Model T Wallet |
SafePal S1 Wallet |
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Supported assets 5,500+ |
Supported assets 9,000+ |
Supported assets 30,000+ |
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Price (USD) $149 |
Price (USD) $179 |
Price (USD) $49.99 |
See more of the best crypto wallets
CEX.IO customer support
One of CEX.IO’s strongest suits is its customer service.
Support is available 24/7. There’s an online knowledge center, dedicated support email addresses, a live chat with human or chatbot option, and even a phone number you can ring.
And as an act of good faith, CEX.IO even posts apologetic blog posts when the customer service pipes get clogged.
How to reach CEX.IO customer support
- Live chat
- Phone
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Andrew Finder
Writer
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May Finder
January 02, 2018
Hi Mark,
Thanks for your question.
Sorry for the delay. Although I cannot do the exact math for you, there’s actually a fee of 3.5% + $0.25 when you buy BTC using your credit card on CEX.IO. Apart from that, buying bitcoin comes with a 7% transaction fee, and you may lose a bit of value on your fiat currency from the exchange rate. Fees on CEX.IO also vary depending on the transaction. So, this could explain the credit card fee you incurred and 52 euros taken from your account. Nevertheless, it’s always good to note that with crypto currencies, fees are possibly charged when you buy or sell, as to how much, that depends on the exchange platform you use and the rates they charge.
Cheers,
May
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mark
December 17, 2017
Hi, I deposited 500 euros at CEX.io via credit card. When is was available to buy BTC is was only 448 euros. Is this correct. They charged a fee on top of my credit card deposit and then deducted another 52 euros from my CEX account. Any help is welcome. Thanks.