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An insurance company’s customer satisfaction rating gives you insight on what to expect when interacting with your insurance agent, representative or claims adjuster. See which companies offer the friendliest faces and helpful service when you need it most.
Finder rating 4 / 5 ★★★★★
Allied serves customers through independent agents, giving you a personalized experience from signup to claims. It has some of the fewest customer complaints filed with the National Association of Insurance Commissioners (NAIC) of any insurance company.
Along with its top customer service, the lesser-known company is backed by one of the top brand names in the industry.
| Telematics | Nationwide SmartRide |
|---|---|
| Gap insurance | Yes |
Finder rating 4.5 / 5 ★★★★★
Travelers keeps high customer satisfaction scores across all of the rating sites we evaluated, including the Better Business Bureau (BBB) and J.D. Power. The company also holds top financial ratings from AM Best to back your claims.
Based on our CEO's personal experience, expect your Travelers agent to bend over backward helping you find the coverage and savings you need.
| Telematics | IntelliDrive |
|---|---|
| Gap insurance | Yes |
Finder rating 4 / 5 ★★★★★
Hanover balances fair prices with a personal touch working directly with independent agents. You can apply with an agent's help by phone or in person, and then manage your account and file claims online like most major insurance companies.
Despite being a lesser-known brand, Hanover offers a wealth of standard coverage and extras like accident forgiveness, upgraded rental car reimbursement and even housekeeping coverage if you're injured in an accident.
| Telematics | SmartPath for teen drivers |
|---|---|
| Gap insurance | Yes |
Finder rating 4 / 5 ★★★★★
Amica consistently gains top satisfaction scores from J.D. Power and receives high praise from Trustpilot customer reviews.
The company offers a slew of coverage options and perks that fit nearly any driver. And its more than a dozen discounts mean you have many opportunities to save on top of dividend policies that pay out when Amica turns a profit.
| Telematics | StreetSmart |
|---|---|
| Gap insurance | Yes |
Finder rating 4 / 5 ★★★★★
Chubb offers some of the best-in-class coverage and perks for luxury vehicles available, and many customers give high ratings for its agent support with getting quotes and managing policies.
The company also scores above average for claims satisfaction in the 2019 J.D. Power car insurance study. Chubb works well for individuals with a net worth above $250,000 who want to insure a luxury car.
| Telematics | No |
|---|---|
| Gap insurance | Yes |
See how each company compares in terms of customer satisfaction and complaints. Though each ratings service scores each company according to a different rubric, each of these companies score top marks. BBB uses an A through F scale, while Trustpilot grades from 0 to 5, with 5 being the best. With JD Power, a higher score is better, and with NAIC, a lower score of 1 or less means fewer complaints.
| Company | BBB | NAIC Complaint Index | JD Power | Trustpilot |
|---|---|---|---|---|
| Allied | A+ | 0 | NR | 2.9 |
| Amica | A+ | 1.02 | 863 | 3.8 |
| Chubb | A+ | 0.49 | NR | 2.5 |
| Hanover | A+ | 1.17 | 812 | 4.5 |
| Travelers | A+ | 0 | 820 | NR |
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