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Compare car insurance with the best customer service
These 5 national companies score the highest customer service ratings on the market.
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An insurance company’s customer satisfaction rating gives you insight on what to expect when interacting with your insurance agent, representative or claims adjuster. See which companies offer the friendliest faces and helpful service when you need it most.
Which car insurance companies have the best customer service?
Best companies list
Travelers
Optional
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Travelers keeps high customer satisfaction scores across all of the rating sites we evaluated, including the Better Business Bureau (BBB) and J.D. Power. The company also holds top financial ratings from AM Best to back your claims.
Based on our CEO's personal experience, expect your Travelers agent to bend over backward helping you find the coverage and savings you need.
- Safe driving discounts up to 30%
- 14,000+ local agents for personal support
- Upgrades like accident forgiveness and no deductible for a totaled car
| States served | Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin |
|---|---|
| Roadside assistance | Optional |
| Pay schedule | monthly |
| Claims methods | online, phone |
| New car protection | Yes |
| Accident forgiveness | Yes |
Allied
Included Free
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Allied serves customers through independent agents, giving you a personalized experience from signup to claims. It has some of the fewest customer complaints filed with the National Association of Insurance Commissioners (NAIC) of any insurance company.
Along with its top customer service, the lesser-known company is backed by one of the top brand names in the industry.
- Available through independent agents
- Backed by a reputable brand — Nationwide
- Lower your deductible up to $500 by going claim-free
- Free coverage for bundling home and car insurance
| States served | All 50 states |
|---|---|
| Roadside assistance | Included free |
| Pay schedule | 12 months, 6 months |
| Claims methods | online |
| New car protection | Yes |
| Accident forgiveness | Yes |
Hanover
Included Free
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Hanover balances fair prices with a personal touch working directly with independent agents. You can apply with an agent's help by phone or in person, and then manage your account and file claims online like most major insurance companies.
Despite being a lesser-known brand, Hanover offers a wealth of standard coverage and extras like accident forgiveness, upgraded rental car reimbursement and even housekeeping coverage if you're injured in an accident.
- Policies available through independent agents
- Broad coverage options from original parts to new car replacement cost
- A network of certified repair shops with lifetime warranties
| States served | All 50 states |
|---|---|
| Roadside assistance | Included free |
| Pay schedule | monthly |
| Claims methods | online, phone |
| New car protection | Yes |
| Accident forgiveness | Yes |
Amica
Optional
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Amica consistently gains top satisfaction scores from J.D. Power and receives high praise from Trustpilot customer reviews.
The company offers a slew of coverage options and perks that fit nearly any driver. And its more than a dozen discounts mean you have many opportunities to save on top of dividend policies that pay out when Amica turns a profit.
- Up to 30% off when bundling insurance
- Policies that pay dividends when Amica makes a profit
- No deductible for glass repairs or lock replacement
- Premium packages with extra coverage and a rewards program
| States served | Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming |
|---|---|
| Roadside assistance | Optional |
| Pay schedule | 6 months, monthly |
| Claims methods | online, email, phone |
| New car protection | Yes |
| Accident forgiveness | Yes |
Chubb
Optional
Roadside assistance
Roadside assistance
New car protection
Accident forgiveness
Chubb offers some of the best-in-class coverage and perks for luxury vehicles available, and many customers give high ratings for its agent support with getting quotes and managing policies.
The company also scores above average for claims satisfaction in the 2019 J.D. Power car insurance study. Chubb works well for individuals with a net worth above $250,000 who want to insure a luxury car.
- High coverage limits, up to $10 million for liability
- Insures top-dollar luxury and classic cars
- Perks like agreed value, worldwide rental reimbursement and original equipment manufacturer (OEM) parts
| States served | All 50 states |
|---|---|
| Roadside assistance | Optional |
| Pay schedule | 12 months, 6 months |
| Claims methods | online |
| New car protection | No |
| Accident forgiveness | No |
Car insurance customer satisfaction ratings
See how each company compares in terms of customer satisfaction and complaints. Though each ratings service scores each company according to a different rubric, each of these companies score top marks. BBB uses an A through F scale, while Trustpilot grades from 0 to 5, with 5 being the best. With JD Power, a higher score is better, and with NAIC, a lower score of 1 or less means fewer complaints.
| Company | BBB | NAIC Complaint Index | JD Power | Trustpilot |
|---|---|---|---|---|
| Allied | A+ | 0 | NR | 2.9 |
| Amica | A+ | 1.02 | 863 | 3.8 |
| Chubb | A+ | 0.49 | NR | 2.5 |
| Hanover | A+ | 1.17 | 812 | 4.5 |
| Travelers | A+ | 0 | 820 | NR |
Why do customer service ratings matter?
While cost is a top priority for most drivers, try balancing the price and other factors with a company’s customer service ratings for these reasons:
- Offers smooth interactions. When you phone your insurance agent or have a billing issue, you don’t want the hassle of unreturned calls or unhelpful answers to your questions.
- Helps when filing claims. Treat customer reviews and satisfaction ratings as a sneak peek of how the company might perform when handling your claims.
- Offers perks and tools that make your life easier. Companies that focus on their customer service may offer convenient extras like live chat, handy calculators or an intuitive mobile app.
- Makes similar companies stand out. If you’re comparing apples to apples, you can go with the company that has the highest customer service ratings.
Compare more top car insurance companies
Bottom line
The right car insurance option will mix high customer service ratings, fair prices and the level of coverage you need. To that end, consider the best car insurance companies big and small to see which one has the right offers for you.
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