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Compare car insurance with the best customer service

These 5 national companies score the highest customer service ratings on the market.

An insurance company’s customer satisfaction rating gives you insight on what to expect when interacting with your insurance agent, representative or claims adjuster. See which companies offer the friendliest faces and helpful service when you need it most.

Which car insurance companies have the best customer service?

We started with car insurance companies with high Finder star ratings that serve a majority of the US. The companies with the highest customer service ratings all around topped our list for the best customer service.

Best companies list

Allied

Finder rating 4 / 5 ★★★★★

Get quotes
on Nationwide's secure site

Allied serves customers through independent agents, giving you a personalized experience from signup to claims. It has some of the fewest customer complaints filed with the National Association of Insurance Commissioners (NAIC) of any insurance company.

Along with its top customer service, the lesser-known company is backed by one of the top brand names in the industry.

Travelers

Finder rating 4.5 / 5 ★★★★★

Get quotes
on Travelers's secure site

Travelers keeps high customer satisfaction scores across all of the rating sites we evaluated, including the Better Business Bureau (BBB) and J.D. Power. The company also holds top financial ratings from AM Best to back your claims.

Based on our CEO's personal experience, expect your Travelers agent to bend over backward helping you find the coverage and savings you need.

Hanover

Finder rating 4 / 5 ★★★★★

Hanover balances fair prices with a personal touch working directly with independent agents. You can apply with an agent's help by phone or in person, and then manage your account and file claims online like most major insurance companies.

Despite being a lesser-known brand, Hanover offers a wealth of standard coverage and extras like accident forgiveness, upgraded rental car reimbursement and even housekeeping coverage if you're injured in an accident.

Amica

Finder rating 4 / 5 ★★★★★

Amica consistently gains top satisfaction scores from J.D. Power and receives high praise from Trustpilot customer reviews.

The company offers a slew of coverage options and perks that fit nearly any driver. And its more than a dozen discounts mean you have many opportunities to save on top of dividend policies that pay out when Amica turns a profit.

Chubb

Finder rating 4 / 5 ★★★★★

Chubb offers some of the best-in-class coverage and perks for luxury vehicles available, and many customers give high ratings for its agent support with getting quotes and managing policies.

The company also scores above average for claims satisfaction in the 2019 J.D. Power car insurance study. Chubb works well for individuals with a net worth above $250,000 who want to insure a luxury car.

Car insurance customer satisfaction ratings

See how each company compares in terms of customer satisfaction and complaints. Though each ratings service scores each company according to a different rubric, each of these companies score top marks. BBB uses an A through F scale, while Trustpilot grades from 0 to 5, with 5 being the best. With JD Power, a higher score is better, and with NAIC, a lower score of 1 or less means fewer complaints.

CompanyBBBNAIC Complaint IndexJD PowerTrustpilot
AlliedA+0NR2.9
AmicaA+1.028633.8
ChubbA+0.49NR2.5
HanoverA+1.178124.5
TravelersA+0820NR

Why do customer service ratings matter?

While cost is a top priority for most drivers, try balancing the price and other factors with a company’s customer service ratings for these reasons:
  • Offers smooth interactions. When you phone your insurance agent or have a billing issue, you don’t want the hassle of unreturned calls or unhelpful answers to your questions.
  • Helps when filing claims. Treat customer reviews and satisfaction ratings as a sneak peek of how the company might perform when handling your claims.
  • Offers perks and tools that make your life easier. Companies that focus on their customer service may offer convenient extras like live chat, handy calculators or an intuitive mobile app.
  • Makes similar companies stand out. If you’re comparing apples to apples, you can go with the company that has the highest customer service ratings.

Compare more top car insurance companies

Name Product Gap insurance Homeowner discount Telematics Has an app? Available states
Allstate
Yes
Yes
Drivewise
Yes
All 50 states
Your dedicated agent can help you find the best savings with multiple discounts and rewards programs.
Progressive
loan/lease coverage
Yes
Snapshot
Yes
All 50 states & DC
Discover coverage that’s broader than competitors, valuable discounts up to 30% off and perks like shrinking deductibles that reward no claims.
Pretected
Yes
Depends on provider
No
No
All 50 states
Get your most compatible insurance options via a "smart matching" method aimed at finding you value.
The AARP Auto Insurance Program from the Hartford
Yes
Yes
TrueLane®
No
All 50 states
Enjoy low rates for mature drivers, plus perks like new car replacement and lifetime repair guarantees. Only for drivers over age 50.
Root
No
Yes
Telematics only
Yes
Available in 31 states
Track your driving to receive a low rate that reflects your driving skills, and enjoy a fully app-based policy experience.
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Compare up to 4 providers

Bottom line

The right car insurance option will mix high customer service ratings, fair prices and the level of coverage you need. To that end, consider the best car insurance companies big and small to see which one has the right offers for you.

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