Plusnet Mobile

Plusnet mobile plans review

Our review of Plusnet sets out its typical mobile packages and pros and cons.

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Flexible plans
Mixed customer reviews

Plusnet is a “quad-play” Internet service provider, which means it offers bundles which can include broadband, mobile, landline phone and some TV sports packages. The provider was bought by BT in 2007 and is part of the BT family of brands, which also includes EE. Plusnet’s mobile plans use the EE network.

The Sheffield-based firm, founded in 1997, markets itself on its customer service and offers a compact range of SIM-only deals, all of which come on 30-day rolling contracts. Plusnet also offers perks for broadband customers who also buy Plusnet mobile plans. These rewards typically include extra mobile data for free.

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Plusnet tariffs and service

Contracts with a handset
SIM-only contracts
PAYG tariffs
Offers 5G data
Plan length from1 month
Cost of European roamingFree
LinkGo to site

How can Plusnet customers manage their account?

Manage account via smartphone app
Live chat support
Phone support
Email support

Plusnet customer reviews

While Plusnet has previously won industry awards for the quality of its customer service, the large majority of these focus on its broadband offering.

When it comes to its mobile plans, reaction is a little more mixed. Customers using review site Trustpilot give Plusnet a thumbs down, with the firm receiving an overall score of 1.5 stars out of 5. A convincing majority of the 8,000 customers who left reviews (84%) said their experience with Plusnet was “bad”, with only 7% giving the top rating of “excellent” (last updated: October 2021).

It’s worth noting that these Trustpilot reviews have come from Plusnet broadband as well as mobile customers.

Pros and cons of Plusnet

  • Flexible plans. Plusnet keeps things simple, offering SIM-only plans on 30-day rolling contracts.
  • Rewards for existing customers. Plusnet offers extra mobile data for free to broadband customers who buy mobile plans.
  • Mixed customer reviews. Plusnet has a decent reputation when it comes to its broadband services, but customer service around it mobile offering appears to be a little more mixed.

Our verdict: Is Plusnet any good?

Plusnet’s mobile plans are flexible, allowing you to increase or decrease your data allowance from one month to the next, if that’s what you need. As it runs on EE, one of the UK’s largest mobile networks, Plusnet mobile customers can usually benefit from wide coverage across the country.

All Plusnet mobile plans offer unlimited calls and text as standard, and tend to offer better value for those making use of large amounts of data.

Based on the online reviews we’ve read, Plusnet’s level of service for its mobile customers needs to improve, but otherwise it looks like a decent choice for those looking for flexible, competitively priced mobile plans.Ready to compare mobile plans?

Frequently asked questions

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  • Compare Plusnet business broadband deals

    Take a look at all of Plusnet’s business broadband packages. Each of their tariffs come with a range of additional benefits including Plusnet SafeGuard and a free domain.

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